I will preface this review by saying that we did stay at several 4* accomodations all over Scotland, but this did not live up to our expectations. My husband and I, along with another couple, stayed the night of September 21st. We had found the hotel online and based on the information and photos posted there expected a much different experience than what we had. We couldn't book it online because at that time, the hotel website mentioned two types of rates: room only at 69 gbf (which we wanted) and bed and breakfast at 89 gbf. So after a lengthy call to the main office (no one knew anything about the room only rate) we finally agreed to the B&B rate and booked two rooms. This rate info has since been removed from their website. When we arrived we were given our keys and found that they had mixed up the room. We received the key to a room that our friends were supposed to get : a very nice, modern double in the new wing of the hotel (just like the photos posted online). We were impressed but noticed that it was not a twin room that we had reserved. To our disappointment when we got to our room, ours was shabby and small in the main house - room #14 (there are no pictures of these rooms online so be sure to ask WHERE your room is before booking to avoid disappointment unless you like paying a 4* price to stay in a room like the photo I have posted) - The bathroom on the other hand was nice and very large. It was nothing like what we had just seen where our friends were staying. I'm not sure why this company would book two couples travelling together in such polar opposite rooms, but this is what happened. To say the least, I was upset and tried to see if it was possible to either move to another room in the newer wing or obtain a discount for the sub standard room that we had received (this would have been acceptable). As the hotel was full, the manager told us that unfortunately nothing could be done as the entire hotel was classified as a 4* regardless of which room you got. Everyone pays the same. I expressed my displeasure. What followed was right out of a comedy. We went out for dinner and arrived back at the hotel at 10:30 pm to find the doors locked (it required a code which we were not given) The place was a ghost town. After upwards of 20 minutes we finally managed to get in through a back door. This would have been very important information to obtain at check in. To add to our frustrations, we slept in the next morning and went down to get our breakfast at 9:15 to be told the dining room doors close at 9:30. Apparently this is something else that we should have been told. Thankfully the lady in the dining room was extremely cordial and helped us out though, though we still felt rushed.
When I got home, I wrote HfHolidays to be told that nothing would be done for our trouble and that everyone receives a letter which is given to every guest on arrival. Neither we, nor our friends received such information, nor was anything posted anywhere (we checked). Severely disorganized, would not stay here again. It's unfortunate as the room was clean and the location is beautiful.
- Official Description (provided by the hotel):
- Alltshellach is a great base from which to explore the Scottish Highlands. Our Country House enjoys a splendid setting on the shores of Loch Leven, surrounded by breathtaking mountains. As the adventure capital of Britain, there are many ways to enjoy the great outdoors. Mountain walkers will love climbing the numerous Munros around Glen Coe, while mountain bikers, climbers and kayakers will also be spoilt for choice. In the winter the area offers skiing at Nevis Range and Glen Coe, plus some of Britain's most exhilarating mountaineering routes. ... more less
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- Also Known As:
- Alltshellach Hotel North Ballachulish
- Alltshellach North Ballachulish, Scotland