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“Very disorganized and not what we expected from a 4*”
Review of Alltshellach

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Alltshellach
Certificate of Excellence
Reviewed 21 December 2013

I will preface this review by saying that we did stay at several 4* accomodations all over Scotland, but this did not live up to our expectations. My husband and I, along with another couple, stayed the night of September 21st. We had found the hotel online and based on the information and photos posted there expected a much different experience than what we had. We couldn't book it online because at that time, the hotel website mentioned two types of rates: room only at 69 gbf (which we wanted) and bed and breakfast at 89 gbf. So after a lengthy call to the main office (no one knew anything about the room only rate) we finally agreed to the B&B rate and booked two rooms. This rate info has since been removed from their website. When we arrived we were given our keys and found that they had mixed up the room. We received the key to a room that our friends were supposed to get : a very nice, modern double in the new wing of the hotel (just like the photos posted online). We were impressed but noticed that it was not a twin room that we had reserved. To our disappointment when we got to our room, ours was shabby and small in the main house - room #14 (there are no pictures of these rooms online so be sure to ask WHERE your room is before booking to avoid disappointment unless you like paying a 4* price to stay in a room like the photo I have posted) - The bathroom on the other hand was nice and very large. It was nothing like what we had just seen where our friends were staying. I'm not sure why this company would book two couples travelling together in such polar opposite rooms, but this is what happened. To say the least, I was upset and tried to see if it was possible to either move to another room in the newer wing or obtain a discount for the sub standard room that we had received (this would have been acceptable). As the hotel was full, the manager told us that unfortunately nothing could be done as the entire hotel was classified as a 4* regardless of which room you got. Everyone pays the same. I expressed my displeasure. What followed was right out of a comedy. We went out for dinner and arrived back at the hotel at 10:30 pm to find the doors locked (it required a code which we were not given) The place was a ghost town. After upwards of 20 minutes we finally managed to get in through a back door. This would have been very important information to obtain at check in. To add to our frustrations, we slept in the next morning and went down to get our breakfast at 9:15 to be told the dining room doors close at 9:30. Apparently this is something else that we should have been told. Thankfully the lady in the dining room was extremely cordial and helped us out though, though we still felt rushed.
When I got home, I wrote HfHolidays to be told that nothing would be done for our trouble and that everyone receives a letter which is given to every guest on arrival. Neither we, nor our friends received such information, nor was anything posted anywhere (we checked). Severely disorganized, would not stay here again. It's unfortunate as the room was clean and the location is beautiful.

  • Stayed: September 2013, travelled as a couple
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2  Thank Sleeper19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah D, HF Holidays Ltd at Alltshellach, responded to this reviewResponded 30 December 2013

Thank you for posting feedback following your stay at our country house at Glen Coe and how your visit failed to meet your expectations. You should have received more information regarding the key code on the door and the time of breakfast and we will act on these learning points in the future.

Sarah Davis, Research & Development Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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61 - 67 of 96 reviews

Reviewed 27 September 2013

A very lovely B&B situated on the banks of a river. The rooms are big and clean and bright. Very well furnished and quiet. There is a small "island" owned by the B&B right behind the lawn which one can walk up to and have a picnic on. There is small wooded area which is also a great place for a short stroll. A huge lawn provides a nice spot for evening tea. There is a very nice indoor swimming pool with regulated temperature which is a great place to spend time if it rains. The only point of complaint is that there is a lot of mis-communication between the staff. When we arrived in the evening we were asked if we would be dining in as we had to pre-book dinner. We said yes to which we were informed that we should reach at 8 pm. When we went for dinner though we were informed by the next shift of staff that our dinner pre-booking was not reflecting in their records so we would not get dinner. this was a problem as we had 2 seniors in the group and searching for a restaurant that late and then ordering and eating would lead to their missing their medication. But we got no assistance from the staff in this matter and we had to eat at another establishment at the last minute.

Room Tip: Both rooms we occupied were very good.
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  • Stayed: July 2013, travelled with friends
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Thank AsawariShirodkar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah D, HF Holidays Ltd at Alltshellach, responded to this reviewResponded 3 October 2013

Thank you for your review and for brining this to our attention.Please accept our apologies for this miscommunication.

Sarah Davis, Research & Quality Manager, HF Holidays Ltd.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2013

We stayed the night to break a long journey. We slept in the main house. Our twin room was tired looking and in need of re furbishment with holes in the bed linen. Breakfast whilst giving plenty of choice also included a jug of milk that was off and and lukewarm tea. My husband's comment was this hotel is on it's way out. We would not stay here again.

Room Tip: Do not stay in the main house, the annexe rooms are supposed to be better.
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  • Stayed: September 2013, travelled as a couple
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Thank Vancatwoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2013

We were warmly greeted and introduced to the hotel and iits facilities. Sat Nav took us to there or therebouts and free parking is supplied.

The hotel has a good breakfast offering, pool, jacuzzi and our twin room was very modern/slick.

Very much a walkers retreat but if you dont mind sharing your breakfast able/space, you will be very delighted with your stay here.

Quality stay and highly reommended.

  • Stayed: August 2013, travelled with family
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Thank 635Gav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2013

Only stayed for one night but wish it was for longer. Lovely hotel with
Great views. Pool and jacuzzi added bonus. Staff very helpful and friendly. Didn't have dinner but breakfast was excellent. Continental or full Scottish with a huge choice. Vegetarians also catered for.

  • Stayed: August 2013
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Thank Hed0304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2013

Booked this on laterooms and was not disappointed. Amazing view/walk to rear of property. Rooms immaculate and the jacuzzi was a bonus after climbing Ben Nevis. Hearty breakfast, with delicious black pudding, service excellent. Would not hesitate in returning.

  • Stayed: July 2013, travelled as a couple
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Thank gojojan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2013

I have booked one of my driver's into this Hotel for B&B. I've been trying to call them for hours now to pay for the accom. I can't get a reply only a promise of a call back. I've emailed, no response to that wither. is anyone at home or am I getting a freebie? i'm not impressed with a hotel who don't answer their phone. If it wasn't for the difficulty of getting accom at such short notice I would cancel.

Stayed: June 2013, travelled on business
Thank xtrabus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah D, HF Holidays Ltd at Alltshellach, responded to this reviewResponded 26 June 2013

Thank you for your comments regarding your correspondence with Alltshellach, and we apologise that you were not able to contact anyone at the House.

Your comments have been taken on board to ensure this does not happen again.

Sarah Davis, Development & Quality Manager, HF Holidays Ltd.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Alltshellach

Address: | On the shores of Loch Leven, North Ballachulish PH33 6SA, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Lochaber > North Ballachulish
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in North Ballachulish
Price Range: £67 - £84 (Based on Average Rates for a Standard Room)
Number of rooms: 40
Official Description (provided by the hotel):
Alltshellach is a great base from which to explore the Scottish Highlands. Our Country House enjoys a splendid setting on the shores of Loch Leven, surrounded by breathtaking mountains. As the adventure capital of Britain, there are many ways to enjoy the great outdoors. Mountain walkers will love climbing the numerous Munros around Glen Coe, while mountain bikers, climbers and kayakers will also be spoilt for choice. In the winter the area offers skiing at Nevis Range and Glen Coe, plus some of Britain's most exhilarating mountaineering routes. ... more   less 
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Also Known As:
Alltshellach Hotel North Ballachulish
Alltshellach North Ballachulish, Scotland

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