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“Excellent facility,great staff and service”

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Best Western Plus Wine Country Hotel & Suites
Ranked #2 of 5 Hotels in West Kelowna
Certificate of Excellence
quebec
Level 6 Contributor
131 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Excellent facility,great staff and service”
Reviewed 14 September 2011

We stayed at this hotel for 9 days and enjoyed ourselves every day
This is a relatively new hotel which is well located,offering high quality
rooms and very well decorated.
The reasonable rate includes breakfast which is plentiful with a good selection of healthy food
Service is exceptional and Alanna at the reception deserves a special mention for being so helpful + being in a great mood all the time we were there
We rate this hotel as 5 star and we highly recommend it
Marcel & Andrea Lacoste
Otterburn Park Quebec
Canada

Room Tip: Ask for room overlooking golf course
See more room tips
  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank marcelfro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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698 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (158)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Swedish first
  • Any
English first
Kamloops, Canada
Level 4 Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 September 2011

You absolutely cannot beat thus place. I travel here on business as well as occasionally with my family, and I never leave disappointed. Waterside is great, modern exercise room, flatscreen tv's in every room is a plus as well. You're about 15 minutes from downtown but West Kelowna has everything you need in close proximity.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank wilkydave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Three Hills, Canada
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 12 September 2011

Check in staff were friendly. Parking was free and no problem finding spaces in the large parking lot. The hotel is set back about 300 yards from the main hiway but if you want the quiet side with the view you will need to insist on the booking a room on the golf coarse side. Rooms were clean and modern. Typical Best Western linen and pillows. Pillows are too high for my liking. The room has a GE in the wall A/C and they have made it so it only blows on high w/ no low speed. Not so pleasant.
The notice in the room says that b'fast includes bacon. It does not. It does have make your own waffles but the fresh fruit selection is basic banana, apple and orange. Unfortunate not to have local fruit when they grow it practically outside the door.
Did not use the pool but it looked nice. bathroom door had a nasty squeek but maintenance fixed it promptly.
I would stay there again.

Room Tip: see review above
See more room tips
  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank V. C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abbotsford, British Columbia
Level 4 Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 12 September 2011

I picked this hotel because it was in a central location (just off Highway 97) and that the price per night was very reasonable given the fact that it was mid August.
My rankings for the room and our stay speak for themselves. The employees working this hotel deserve honorable mention because they made a difference during our stay there.
From the moment we checked in, I found the staff working the front desk were friendly and professional. Their knowledge of the local area, when recommending restaurants was invaluable especially when you are travelling with a perpetually hungry teenager.
I would also like to pass on a bouquet to our housekeeper who kept me well stocked in coffee during our 3 day stay. Those little things mean a lot to a seasoned traveller.
Would I recommend this hotel to others. I have already. Would I return. Yes. In a heartbeat.

Steve Hall

  • Stayed August 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank SteveHall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vancouver,bc
Level 5 Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 12 September 2011

The grounds and building and Amenities were all very good with free breakfast a plus the pool was inviting especially when the temp outside was 32 deg however the only negative thing i can say about the hotel is the price of the room$169 with a BCAA card i thought was rather pricy however to be fare other hotel close by where around the same price.

  • Stayed September 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank larmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level 4 Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 8 September 2011

We were on a family vacation and prefer larger than standard hotel rooms (read: 2 TV's) and book the best western. I thought for others in the same boat, I would share our experience.

1. The hotel is in a parking lot, very near the vineyards, but if the hotel name conjurs up images of vineyard views, you won't get that.
2. The pool is smaller than it looks (kids still liked it though)
3. The free breakfast was typical - was crowded when we were there but decent
4. There is nothing to buy at this hotel. a few chocolate bars you can buy from - not sure if it was a tiny store or just an oversized display case beside the front desk.
5. The suite was spacious and had good counter space and the fridge has a small freezer.
6. Everything is new, so in good shape.
7. The very notable exception to #6 is the pull out bed. Disgraceful. Its worse than an air mattress. And quite small for 2 kids. ( The king bed was quite good)
8. We were there for 3 nights and the toilet was not cleaned once. I have boy children. Enough said.

Would we stay there again? Maybe...there aren't many hotels that offer rooms of this variety that are a decent price. We didn't love it, but it wasn't bad either. We got our money's worth

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Jack90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
2 reviews
Reviewed 7 September 2011

The rooms are clean and large with great amenities. The staffs are very friendly, helpful and accommodating. They are willing to go out of their way to help.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Lydia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Wine Country Hotel & Suites

Property: Best Western Plus Wine Country Hotel & Suites
Address: 3460 Carrington Road | Sw Quadrant Of Hwy 97 & Elk Rd, West Kelowna, British Columbia V4T 3C1, Canada (Formerly BEST WESTERN PLUS Wine Country Hotel & Suites)
Phone Number:
Region: Canada > British Columbia > Okanagan Valley > West Kelowna
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in West Kelowna
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Wine Country Hotel & Suites 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
Experience a rare combination of luxury and hospitality when you stay at the BEST WESTERN PLUS Wine Country Hotel & Suites in West Kelowna, British Columbia. Situated at the head of British Columbia's stunning Okanagan Valley, Kelowna offers visitors the unique opportunity to enjoy both the great outdoors and a rich mix of culture and urban energy. Visitors flock to the Kelowna area all year long to enjoy its scenic natural beauty, majestic mountains, sparkling lakes, and bucolic vineyard vistas. ... more   less 
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Also Known As:
Best Western Plus Wine Country Hotel & Suites Kelowna/West Kelowna, Canada

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