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“OK but could probably do better”

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Best Western Plus Wine Country Hotel & Suites
Ranked #2 of 5 Hotels in West Kelowna
Certificate of Excellence
Reviewed 28 September 2012

This BW is probably a little below the average of a BW hotel. The staff was nice and helpful. They have a nice pool with a water slide. The carpet on our floor corridor was the dirtiest floor that I have ever seen at any hotel, it had many stains and dirt marks. The rooms are nice and large with a small deck. The room was clean except for the decorative sheet that goes across the foot area of the bed which was filthy. Don't plan on using their internet service, it is slower that dial up the fastest speed that I got was 1Mgb, their office computer center is not any faster. The breakfast was about or a little above average for a BW. There are a lot of good places to eat with in walking distance of 5 minutes. .

  • Stayed: September 2012, travelled with friends
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Thank uc4300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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685 - 691 of 799 reviews

Reviewed 24 September 2012

when arriving the view is simple amazing, the front desk was warm and very friendly... It was a nice treat to find such a hotel that accepted pets and made you feel so welcome. On arrival the room was spacious and very clean. The reason for not receiving a 5 was that during the stay we found that less attention seemed to be given for the care in our room and the minimual was done to clean our room. The continential breakfast was nice and more than enough to get you started for your day. I hope i am right when I mention Ann (sorry if wrong) but the young lady working mornings during our stay was a treat to talk with and made the stay enjoyable.... WIll definitely go back!!

  • Stayed: September 2012, travelled as a couple
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Thank GSM-ERI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this reviewResponded 26 September 2012

Many thanks for taking the time to write this comment. We do appreciate your comment re. Housekeeping which I already have addressed with our staff. We do strive to make you stay an enjoyable one and hope that we can proof that to you in the futre

Yours in hospitality

Elfriede Schmoll

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Reviewed 22 September 2012

This hotel is quite new, with easy access to the major highways. Upon our arrival the room was being electronically sanitized, to disinfect all hard surfaces. We waited outside a few minutes while this process was completed. This chain has all new TV. remotes that are flat- no hidden germs, pillows & spare blankets in cloth covers.The beds are very comfortable for a great sleep.
The breakfast which is included has a decent selection to start your day. This hotel is in a major tourist area which can be pricey in the summer months. Beat Western Wine Country offers great value in a modern, well- kept property.

  • Stayed: July 2012, travelled as a couple
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Thank LaurieR58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this reviewResponded 23 September 2012

Many thanks for taking the time to write this comment which is greatly appreciated. We do strive to make your stay one that you can look back on in a positive manner. We do hope to see you again

Yours in hospitality
Elfriede Schmoll

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Reviewed 18 September 2012

We spent 2 nights in this West Kelowna BW Plus Hotel. Perfectly located if you intend to visit the nice wineries on the west side. Very nice modern and clean rooms. I would suggest to book a room with balcony. They have a great view. There is a road on this side, but we haven't had any noise problems. Excellent value.

  • Stayed: September 2012, travelled as a couple
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Thank Maxx G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this reviewResponded 26 September 2012

Many thanks for you taking time to write this comment. It is always beneficial to know what our guests enjoy and where we need to improve. We do hope to see you again in hte near future

Elfriede Schmoll

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Reviewed 5 September 2012

This hotel has great design for a "limited service" hotel. Seems to be fairly new with great beds, linens and overall appeal. Spotlessly clean. The 2 story waterfall would be a hit for kids. Across the parking lot from a couple of restaurants (one is Thai, one is a Pub). Rooms on the back side of the hotel overlook a small golf course and offer a small but usable outdoor patio. Overall this is a great choice is you are wanting a good hotel at a good value!

Room Tip: Ask for a golf course view room.
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  • Stayed: September 2012, travelled as a couple
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Thank travelmop_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this reviewResponded 7 September 2012

Many thanks for your comment, we do appreciate the time that you spend in evaluating us which is important as we do strive to better ourselves on a daily basis. We do hope to see you again,

yours in hospitality
Elfriede Schmoll

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Reviewed 5 September 2012

Very reasonable pricing, less than downtown hotels with better amenities and brand new. Generously sized room with small balcony over looking lake, golf course and mission tower. Super comfy beds with nice linens. Included continental breakfast was fine for a hot summer morning, nothing to rave about, but a nice bonus just the same. Staff were outstanding friendly and helpful. Kids would love the indoor water slide. Shopping very close; minutes to wineries and beaches. Excellent value.

Room Tip: High floor overlooking golf course.
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  • Stayed: July 2012, travelled with friends
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Thank GetAboutGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this reviewResponded 7 September 2012

Many thanks for taking your time to write a comment about your stay at our hotel. We certainly appreciate comments as we do strive to better ourselves daily. We do hope to see you in the near future again

Yours in hospitality
Elfriede Schmoll

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Reviewed 2 September 2012 via mobile

We stayed in this hotel as part of our honeymoon tour around Canada. The staff were brilliant; really happy to help especially Alana on reception. The rooms were a good size and very clean. Its location is perfect around a 5 minute drive to the vinyards and a nice swimming spot by the lake. The breakfast is basic but it is complimentry.

  • Stayed: August 2012
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Thank patrickjk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this reviewResponded 3 September 2012

Many thanks for taking the time out to write this comment. We certainly appreciate to hear what you have have to say as we can only improve if we aware of anyt issues. We do hope to see you again in the near future.

Yours in hospitality
Elfriede Schmoll

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Wine Country Hotel & Suites

Address: 3460 Carrington Rd | Sw Quadrant Of Hwy 97 & Elk Rd, West Kelowna, British Columbia V4T 3C1, Canada (Formerly BEST WESTERN PLUS Wine Country Hotel & Suites)
Phone Number:
Region: Canada > British Columbia > Okanagan Valley > West Kelowna
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in West Kelowna
Price Range: £70 - £126 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Wine Country Hotel & Suites 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
Experience a rare combination of luxury and hospitality when you stay at the BEST WESTERN PLUS Wine Country Hotel & Suites in West Kelowna, British Columbia. Situated at the head of British Columbia's stunning Okanagan Valley, Kelowna offers visitors the unique opportunity to enjoy both the great outdoors and a rich mix of culture and urban energy. Visitors flock to the Kelowna area all year long to enjoy its scenic natural beauty, majestic mountains, sparkling lakes, and bucolic vineyard vistas. ... more   less 
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Also Known As:
Best Western Plus Wine Country Hotel & Suites Kelowna/West Kelowna, Canada

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