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“A Comfortable Stay”

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Best Western Plus Wine Country Hotel & Suites
Ranked #2 of 5 Hotels in West Kelowna
Certificate of Excellence
Reviewed 15 April 2013

We were on a wine tour and stayed at this hotel for two nights. We received good service at reception and found our room to be well furnished with comfortable bed and very clean throughout. The hotel has a pool with a waterslide so bring your bathing suit (I forgot mine). The WIFI was slow and hard to hook into but worked.
The only problem we had was finding the hotel using our GPS. The hotel is near the highway which runs through town but the address is on a back street, so the GPS lead us around an area about 1/2 km from the actual hotel. Stay on the highway and you will see it; no problem.

  • Stayed: October 2012, travelled as a couple
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Thank HAWK-TheTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this reviewResponded 17 April 2013

Many thanks for taking the time to write this review, our staff appreciates the feedback they receive from our guests. We do hope that we will see you again in the near future

Yours in hospitality
Elfriede Schmoll

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Reviews (738)
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599 - 605 of 738 reviews

Reviewed 8 April 2013

Stayed there for 3 nights, the room are average size and clean. Bed very comfortable. Irish pub next door and Dominos Pizza!!! Staff very nice. The breakfast was fine. Will definitely go back again. Room had view on the golf and had a balcony.

  • Stayed: March 2013, travelled with friends
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Thank Lotte86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this reviewResponded 10 April 2013

Many thanks for your review, it is important to us to know how our guests feel about their stay. We look forward in welcming you again in the near future

Yours in hospitality
Elfriede Schmoll

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Reviewed 2 April 2013

Great property only ten minutes from downtown Kelowna. Close to lots of shopping and restaurants, movie theatres, etc. The rooms are tastefully decorated and the beds are very comfortable. They have a nice indoor pool with a waterslide for the kids and a hot tub plus a small gym with a good variety of exercise equipment. Free breakfast in the morning is great with eggs and sausages, begals, juice, cereal and yogurt. Fresh fruit is mainly apples and oranges and you can even make your own waffle in the griddle using the batter provided. The staff are friendly and helpful. I would definitely return to this fine establishment.

Room Tip: Rooms on the east side face a golf course and rooms on the west side face a parking lot.
  • Stayed: March 2013, travelled as a couple
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Thank Gord S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this reviewResponded 3 April 2013

Many thanks for taking the time to write a review on your stay. We do appreciate your comments and do hope that we will greet you again in the near future

yours in hospitality
Elfriede Schmoll

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Reviewed 26 March 2013

the room, the service, the breakfast everything was excellent
the room looks like new so clean and comfortable, the breakfast looks so nice, but I can't eat it,my hea;lth was not the best, next time I will taste it for sure
we wiil come back when ever we stay in Kelowna

  • Stayed: March 2013, travelled as a couple
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1  Thank Rainerca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
torme, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this reviewResponded 27 March 2013

I do apologize on behalf of our staff, this is not what we are known for. I do hope that we will be able to rectify the situation and see you again in the near future. Please do not hesitate to contact me personally

Elfriede Schmoll

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Reviewed 14 March 2013

Good location, reasonable price, nice clean room, good breakfast, good location for running near and around the lake. . .. what more is there to say?!

I stayed there with a couple of girlfriends, and we did a 1-day wine tour. We had a nice relaxing breakfast after run/walks both mornings, and the wine tour bus picked us up right at the hotel, so we didn't have to drive. The rooms were clean, breakfast was good, service was friendly. I liked the location by the lake.

Room Tip: Rooms in the back, away from the parking lot and busy street offer quiet and nice views of the lake.
  • Stayed: September 2012, travelled with friends
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Thank mumstheword_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
torme, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this reviewResponded 15 March 2013

Many thanks for taking the time to write this review, it is important to us to know how you enjoyed your stay. Suggestions are always welcome as we do learn from them. we do hope to see you again in the future

Elfriede Schmoll

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2013

Upon arriving were given keys to a different room than booked. Told by front desk that this was the room booked, and said there were no rooms left to move to. Found out later that there was. Nice. The GM of the hotel was equally unfriendly when this was brought to her attention. As a elite member of Best Western, there was no excuse for being downgraded to a room with 1 Queen bed and a sofabed. The manager said this was an upgrade. I don't see how having 1 less bed in the room is an upgrade. Perhaps a few courses in customer service might help.

  • Stayed: February 2013, travelled with family
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Review collected in partnership with Best Western
3  Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
torme, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this reviewResponded 27 March 2013

My apology to you, I was not very happy to hearhow the Front desk responded to your request. We have taken action and sincerely appreciate that you did let us know.

Yours in hospitality
Elfriede Schmoll

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Reviewed 7 February 2013

I really enjoyed my stay, the room was beautiful.If I forgot to bring something, the room had it.Breakfast was amazing!!! Lots of goodies to choose from.I would defiantly stay here again.
Thanks, Cheryl

  • Stayed: February 2013, travelled solo
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Review collected in partnership with Best Western
1  Thank Cheryl R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
torme, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this reviewResponded 1 March 2013

Many thanks for your comments and taking the time to put them on Trip Advisor. We certainly appreciate it and hope to see you in the near future

Elfriede Schmoll

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Wine Country Hotel & Suites

Address: 3460 Carrington Road | Sw Quadrant Of Hwy 97 & Elk Rd, West Kelowna, British Columbia V4T 3C1, Canada (Formerly BEST WESTERN PLUS Wine Country Hotel & Suites)
Phone Number:
Region: Canada > British Columbia > Okanagan Valley > West Kelowna
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in West Kelowna
Price Range: £75 - £138 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Wine Country Hotel & Suites 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
Experience a rare combination of luxury and hospitality when you stay at the BEST WESTERN PLUS Wine Country Hotel & Suites in West Kelowna, British Columbia. Situated at the head of British Columbia's stunning Okanagan Valley, Kelowna offers visitors the unique opportunity to enjoy both the great outdoors and a rich mix of culture and urban energy. Visitors flock to the Kelowna area all year long to enjoy its scenic natural beauty, majestic mountains, sparkling lakes, and bucolic vineyard vistas. ... more   less 
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Also Known As:
Best Western Plus Wine Country Hotel & Suites Kelowna/West Kelowna, Canada

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