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“Good hotel to explore the Kelowna wine region”

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Best Western Plus Wine Country Hotel & Suites
Ranked #2 of 5 Hotels in West Kelowna
Certificate of Excellence
Montreal, Canada
1 review
“Good hotel to explore the Kelowna wine region”
Reviewed 29 July 2013

As a Best Western Plus, the accommodations (room, bed, decor, lobby) are of better quality than the typical Best Western. The front faces Hwy 97, and the back faces a golf course. If you have a back room, you get a view of the mountains that surround Lake Okanagan, and particularly of Mission Hill Winery. We had two rooms, one facing the highway, and one facing the rear. Beds were comfortable and the rooms were fresh and clean. Breakfast is standard BW (boiled or scrambled eggs, alternating bacon or sausage, cereals, breads, bagels, yoghurt, juice, coffee). Nothing fancy, but decent. The location is minutes from the wineries on Boucherie Road - Mission Hill, Quail's Gate, Volcanic Hills, etc., and being right off the highway means that the wineries in Summerland are a short drive away. The location is very convenient for wine tourists. There also are malls all along the highway to pick up anything you might need, and there is a Thai restaurant just across the parking lot from the hotel, that we did not try but was recommended. The only negative was that prices were high for this class of hotel ($173 after taxes for a king room, $193 for a room with 2 queens), but July is high season in the area, and most hotels charge much higher rates than other times of the year.

  • Stayed July 2013, travelled with family
    • Value
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    • Sleep Quality
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Review collected in partnership with Best Western

Helpful?
Thank Sridar N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review, 30 July 2013
Many thanks for taking the time to write this response which was quite extensive. It is so valuable for the future guests to get a feel what our hotel is all about and you described it quite well.
We do hope that we will see you again in the off season- you are right, much lower pricing

Yours in hospitality
Elfriede Schmoll
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (158)
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English first
Port Coquitlam, Canada
1 review
Reviewed 28 July 2013

Stayed there for 2 nights. . Our room faced the golf course which was nice. Rooms were clean. I would say it was as close to a five star as you can get for a chain hotel .Standard continental breakfast (cereal, small pastries, coffee, juice) with addition of boiled eggs and do it yourself waffles.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Fausto D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review, 30 July 2013
Many thanks for taking the time to write this response which was quite extensive. It is so valuable for the future guests to get a feel what our hotel is all about and you described it quite well.
We do hope that we will see you again in the off season.

Yours in hospitality
Elfriede Schmoll
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 July 2013 via mobile

We stayed at this hotel for 3 nights with our 2 boys. The waterslide & pool were a godsend. The weather was hot and it was a welcome treat for the kids to wear off some energy. Hotel was clean & the hotel staff very helpful & accommodating. Decent location. Easy to get to many of the Okanagan attractions. Would definitely recommend this hotel for families.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cctm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review, 30 July 2013
Many thanks for taking the time to write this response. It is so valuable for the future guests to get a feel what our hotel is all about and you described it quite well.
We do hope that we will see you again in the off season- you are right, much lower pricing

Yours in hospitality
Elfriede Schmoll
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 22 July 2013

Great property, fairly new, updated. Stayed there for two nights just last weekend, got upgraded to high floor. Dan the front office manager is super friendly and helpful. Other staffs that we dealt with were good too. Great location, about 10 minutes drive to the beach. Tim Horton’s, Wall-Mart, London Drugs are about 5 minutes walk. Would stay there again for sure.

Just a few things to keep in mind, the pool is small and usually full of small children. It is advertised to have private balconies, however, not private at all. If you stand in your balcony you can see the next room bedroom.

Let’s hope that Best Western management doesn’t ruin this property as its A+ in its class.

Room Tip: Ask for the Golf course view.
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank 326AG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review, 23 July 2013
Many thanks for taking the time to write this review, you described exactly what we are. we do hope to see you again in the near future

Yours in hospitality
Elfriede Schmoll
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
1 review
Reviewed 22 July 2013

We booked our room online and reserved a suite. In fact the room we were given was a regular hotel room with a couch. The staff at check in told us that was what they considered a suite and said they were booked solid and could not move us. The staff said they would have the manager contact us. He/she never did.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jarrod L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review, 23 July 2013
Many thanks for your response. We do strive to please our guests which does not happen all the time. You are correct in regards to the room which is a deluxe room and not a suite as it is stated on our website. we are a 3.5 star hotel and pride ourselves to be a good one at that. If I can help you with your next stay, please do not hesitate to contact me

Elfriede Schmoll
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maple Ridge, Canada
Level 5 Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 21 July 2013

Stayed at the BW in West Kelowna/West Bank to attend a Chris Botti concert at the Mission hills Winery. This relatively basic hotel meets all your needs with no fringe benefits. The rooms were clean and compact. Beds were comfortable and provided a good rest. If you are traveling between spots this would be a good place to stay. We experirenced an early morning fire alarm pulled by a roaming, anxious resident. While everyone evacuated in an orderly manner, lack of management direction and feedback was obvious and sadly missing! Desk staff are efficient at check in and check out!

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dutchgirl54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review, 22 July 2013
Many thanks for taking the time to write this review. We are very happy that you enjoyed your stay and do hope to see you back in the near future

yours in hospitality
Elfriede Schmoll
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belgium
Level 4 Contributor
32 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 21 July 2013

This is not a good hotel to stay. Pictures of the hotel on the website are misleading.

I booked this hotel almost one year in advance. I asked for a room on a high floor, but they gave us a room on the first floor. How many years do I have to book in advanced to have a room on a high floor?

I booked a suite, thinking that a suite is a bigger room then a normal room. It was not. It was the same size room. Only except that there are not two queen beds like in the other rooms next door but one queen bed and a sofa. How can you seriously call this a suite?

The website of the hotel shows a picture of a big swimming pool. In fact it is a very small pool with no locker room. People walked through the hotel in their wet clothes. This is not at all a swimming pool. Every thing in this hotel seems to be there so they can say 'We have a swimming pool". Like the balcony of the room where only one chair can be put, no room for a second chair. But we do have a balcony!

We stayed 3 nights in this hotel, the third night they did not provide us with fresh towels. It was like they had entered the room to service the room but have half way decided to stop and leave the room without returning to finish the job.

Breakfast is very bad. The breakfast room was to small for the number of rooms. People where everywhere looking for a spot to sit. Food is of poor quality. We stayed 3 nights and every time they run out of coffee. Luckily there was a pot of coffee at the reception and we went over there and get coffee. This is not a breakfast.

This hotel is a waste of money and time. I have a Best Western Rewards card but I do not think of booking a Best Western hotel ever again. Look for an other hotel or a nice bed and breakfast in Kewlona.

Room Tip: Look for an other hotel. Certainly do not book a suite, it is the same room, a waste of money.
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank I_Like_Gooood_Hotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review, 22 July 2013
Sometimes we just clash and it seems you are one of those. We are a great hotel which shows in all the accolades that we receive from guests. perfect? No, I do not say so but we strive to be better every day. My believe is that indeed you just may not like us and that is OK, we cannot please everyone. we do wish you all the best in your choice of hotels.

Elfriede Schmoll
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Wine Country Hotel & Suites

Property: Best Western Plus Wine Country Hotel & Suites
Address: 3460 Carrington Road | Sw Quadrant Of Hwy 97 & Elk Rd, West Kelowna, British Columbia V4T 3C1, Canada (Formerly BEST WESTERN PLUS Wine Country Hotel & Suites)
Phone Number:
Region: Canada > British Columbia > Okanagan Valley > West Kelowna
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in West Kelowna
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Wine Country Hotel & Suites 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
Experience a rare combination of luxury and hospitality when you stay at the BEST WESTERN PLUS Wine Country Hotel & Suites in West Kelowna, British Columbia. Situated at the head of British Columbia's stunning Okanagan Valley, Kelowna offers visitors the unique opportunity to enjoy both the great outdoors and a rich mix of culture and urban energy. Visitors flock to the Kelowna area all year long to enjoy its scenic natural beauty, majestic mountains, sparkling lakes, and bucolic vineyard vistas. ... more   less 
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Also Known As:
Best Western Plus Wine Country Hotel & Suites Kelowna/West Kelowna, Canada

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