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“A Cut Above!”

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Best Western Plus Wine Country Hotel & Suites
Ranked #2 of 5 Hotels in West Kelowna
Certificate of Excellence
Reviewed 2 January 2014

As part of the Best Western Travel Awards program we endeavor to stay at Best Western hotels wherever our travels take us, whether personal of for business. Any time we visit Kelowna there is but one hotel for my wife and I and that is without hesitation Best Western Plus Wine Country Hotel & Suites. The hotel is very nicely furnished, the decor attractive, the rooms spacious, comfortable and clean and the staff are outstanding. We spend a considerable amount of time traveling between western Canada and US locations and Best Western continues to lead the pack in our minds...truly exceptional in every way. Choose Best Western...the travel accommodation experience we all deserve. D. MacIver

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Don M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this reviewResponded 6 January 2014

Many thanks for your review, we do appreciate to receive feedback on how you enjoyed your stay. Yes, we are a bit of a secret as people usually just drive through West Kelowna even though you pay less Taxes as well as hotel accommodations are cheaper. We do hope that we will have the pleasure to greet you again in the near future.

Yours in hospitality

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Reviews (740)
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501 - 507 of 740 reviews

Reviewed 21 December 2013

Nice rooms, friendly staff, good wi-fi, clean, free breakfast but.......

Huge gaping gaps under the doors so you get to share all the noise from the corridor. So, if you have idiots staying on you floor shouting and laughing in the corridor at all hours, like we did, don't count on getting any sleep.

  • Stayed: December 2013, travelled as a couple
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1  Thank blindlemonpie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this reviewResponded 23 December 2013

many thanks for your response which surprised me a bit as you have been the first one to complain about our doors. one Question- did you call the Front Desk and ask her to quiet the other guests? it seems to me that you did not like our location either, so, just the wrong hotel for you to begin with? If you do choose our hotel again, please do let me know

Yours in hospitality

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Reviewed 5 December 2013

Stayed one night but was very impressed by the quality of the rooms and the staff. Definitely a great hotel. Sushi and Thai restaurants right outside the door as well. I highly recommend this hotel to any traveller, business or pleasure!

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Best Western
Thank Rick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this reviewResponded 7 December 2013

Many thanks for your review, we do appreciate to receive feedback on how you enjoyed your stay. Yes, we are a bit of a secret as people usually just drive through West Kelowna even though you pay less Taxes as well as hotel accommodations are cheaper. We do hope that we will have the pleasure to greet you again in the near future.

Yours in hospitality
Elfriede Schmoll

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2013

We had a dinner scheduled at the Mission Hill winery. This hotel was perfectly located for this. The room was comfortable and clean. The staff was courteous, booking a taxi for us. The breakfast was good the next morning. We enjoyed our stay here and would stay here again.

  • Stayed: October 2013, travelled as a couple
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Thank Jody D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this reviewResponded 1 December 2013

Many thanks for your response, we certainly are happy that you have enjoyed your stay. We do hope that you will be coming back to the beautiful Okanagan

Yours in hospitality

Elfriede Schmoll

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Reviewed 5 November 2013

A long day of driving from Banff was made okay for our youngest, as they were looking forward to the waterslide at the Best Western. Did not disappoint, as they spent two or three hours going up and down it, lots of laughter and fun. The rest of the hotel was nice also, clean and well-appointed. Good complimentary breakfast, and close to shops including a great little Irish Pub across the car park which was good for a nice meal and drink.

  • Stayed: October 2013, travelled with family
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Thank Dean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this reviewResponded 7 November 2013

Many thanks for your review, we do appreciate to receive feedback on how you enjoyed your stay. We do hope that we will have the pleasure to greet you again in the near future.

Yours in hospitality
Elfriede Schmoll

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Reviewed 4 November 2013

This was a wonderful hotel. The rooms were beautifully decorated and clean. The beds were amazing! The breakfast was a really nice surprise with hot and cold choices. The hot tub was wonderful and hot, and the slide was great! The staff was great, especially the cleaning staff who did a great job, and were super friendly. I booked online and paid cash, and there was no problems. There is a Walmart and Superstore close by as well as banks and restaurants. There is also a Domino's Pizza, a Tim Hortons, a lovely little Irish Pub and Restaurant, and an amazing Thai restaurant all within the parking area. You won't be disappointed with this choice. I think its well worth the drive from Westbank to Kelowna which is about 15 or 20 mins.

  • Stayed: November 2013, travelled with friends
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1  Thank Letekoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this reviewResponded 7 November 2013

Many thanks for your review, we do appreciate to receive feedback on how you enjoyed your stay. We do hope that we will have the pleasure to greet you again in the near future.

Yours in hospitality
Elfriede Schmoll

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Reviewed 21 October 2013

We stayed at the Best Western Plus for 3 nights. The room was a good size with a lovely large kingsize bed with a mattress topper - one of the most comfortable beds we had in our 2 week holiday!
The room was on the 1st floor so had a limited view of the lake and mountains - ask to be on a higher floor if you want a decent view and have paid extra.
There is a road that runs between the golf course and the hotel which we were a bit surprised to see but didn't really find traffic noise that big an issue.
The hotel is just off highway 97 so easy to find but if you stay on that side of the hotel you have a view of the car park, the highway and the retail parks. Traffic noise might be more of an issue for rooms on that side. Our only issue with noise was with people having conversations in the corridor on a regular basis - don't stand outside someone's bedroom door chatting!
Blackout curtains worked fantastically well.
The bathroom was large and clean with plenty of products.
The reception area has hot water and additional complementary tea and coffee available through out the day. The room also has a coffee machine and small fridge.
Breakfast is a continental buffet. Pastries, fruit, toast, cereal etc. and you can make your own waffles. My biggest issue is the use of plastic cups and cutlery, and paper plates! Every morning the large bin was full of rubbish. Surely there is space in the kitchen area for washing up or a dishwasher.
We used the pool, slide and spa once. The pool is quite small and we found it quite cold so not really suitable for laps or relaxing. And the hot tub was a bit too hot! Maybe turn one up and one down......
All the reception staff were friendly. One day we couldn't quite decide what to do and the catering lady was also helpful, giving us ideas for the area.
The hotel location wasn't quite where we thought it would be, but it was only a 10min drive in to Kelowna, and there were actually plenty of places to eat within a short walk, and vineyards to visit within a short drive, and we didn't feel that we had missed much by not staying in the heart of the town.
We did enjoy our stay and my 'average' rating may look unfair - if I could score 3.5 'good' I would!

  • Stayed: September 2013, travelled as a couple
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Thank barry_bubbles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this reviewResponded 22 October 2013

Many thanks for your very extensive review, we do appreciate to receive feedback on how you enjoyed your stay.we always strive to make the experience for our guests better which can only be done by you telling us what we need to change. We do hope that we will have the pleasure to greet you again in the near future.

Yours in hospitality
Elfriede Schmoll

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Wine Country Hotel & Suites

Address: 3460 Carrington Road | Sw Quadrant Of Hwy 97 & Elk Rd, West Kelowna, British Columbia V4T 3C1, Canada (Formerly BEST WESTERN PLUS Wine Country Hotel & Suites)
Phone Number:
Region: Canada > British Columbia > Okanagan Valley > West Kelowna
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in West Kelowna
Price Range: £75 - £137 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Wine Country Hotel & Suites 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
Experience a rare combination of luxury and hospitality when you stay at the BEST WESTERN PLUS Wine Country Hotel & Suites in West Kelowna, British Columbia. Situated at the head of British Columbia's stunning Okanagan Valley, Kelowna offers visitors the unique opportunity to enjoy both the great outdoors and a rich mix of culture and urban energy. Visitors flock to the Kelowna area all year long to enjoy its scenic natural beauty, majestic mountains, sparkling lakes, and bucolic vineyard vistas. ... more   less 
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Also Known As:
Best Western Plus Wine Country Hotel & Suites Kelowna/West Kelowna, Canada

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