The hotel is very appealing from the exterior. The Front desk clerk was very nice, and check in was quick. Upon arriving in the room, there was noticeable amounts of dust all around the carpeting right next to the walls. I would suggest a crevice tool for the cleaning staff might help. We went to the pool, where we were met with a very noticeable smell of exhaust. Not sure where this was coming from, but there is a gas fireplace right next to the pool in the lobby. The bed was not very comfortable, very hard. The morning was met with another problem. Water pressure in the shower was low and then went to high, and then back again several times. Very odd. As we had selected fast checkout in the morning, we left without complaining (front desk was busy with checkouts). We have stayed here before, but the quality is slipping.
- Official Description (provided by the hotel):
- Experience a rare combination of luxury and hospitality when you stay at the BEST WESTERN PLUS Wine Country Hotel & Suites in West Kelowna, British Columbia. Situated at the head of British Columbia's stunning Okanagan Valley, Kelowna offers visitors the unique opportunity to enjoy both the great outdoors and a rich mix of culture and urban energy. Visitors flock to the Kelowna area all year long to enjoy its scenic natural beauty, majestic mountains, sparkling lakes, and bucolic vineyard vistas. ... more less
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- Also Known As:
- Best Western Plus Wine Country Hotel & Suites Kelowna/West Kelowna, Canada