We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice hotel but needs some work”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Best Western Plus Wine Country Hotel & Suites
Ranked #2 of 5 Hotels in West Kelowna
Certificate of Excellence
Reviewed 17 May 2014

The hotel is very appealing from the exterior. The Front desk clerk was very nice, and check in was quick. Upon arriving in the room, there was noticeable amounts of dust all around the carpeting right next to the walls. I would suggest a crevice tool for the cleaning staff might help. We went to the pool, where we were met with a very noticeable smell of exhaust. Not sure where this was coming from, but there is a gas fireplace right next to the pool in the lobby. The bed was not very comfortable, very hard. The morning was met with another problem. Water pressure in the shower was low and then went to high, and then back again several times. Very odd. As we had selected fast checkout in the morning, we left without complaining (front desk was busy with checkouts). We have stayed here before, but the quality is slipping.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this reviewResponded 19 May 2014

Many thanks for your review, we do appreciate to receive feedback on how you enjoyed your stay. It seems to me that you had not such a great experience as we normally are super clean. I certainly will talk to our supervisor to make sure that this does not happen again.
We do hope that we will have the pleasure to greet you again in the near future.

Yours in hospitality
Elfriede Schmoll

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (779)
Traveller rating
Traveller type
Time of year
Language
  • More languages

511 - 517 of 779 reviews

Reviewed 10 May 2014

hotel was very neat from the lobby to the room. Staff was very helpful and pleasant. would definitely stay again and would recommend it to my friends. Great location for access to many wineries which are close by.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Wayne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this reviewResponded 11 May 2014

Many thanks for your review, we do appreciate to receive feedback on how you enjoyed your stay. As we are in wine country, we love to help our guests having the best wine experience we can provide for them.Yes, with Hockey tournaments there are always some issues, however, we do welcome them as we love Hockey and the Arena is very close as well. We do hope that we will have the pleasure to greet you again in the near future.

Yours in hospitality
Elfriede Schmoll

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2014

Stayed 2 days here. Hotel was very clean and well kept. Executive room
was spacious, nice flat screen, fridge, microwave and coffee counter.
Very nice bathroom fixtures and granite counters throughout.
Wifi is free, nice desk and plug in for laptops. Room Service
was answered promptly and cheerfully.

Restaurants are plentiful within walking distance, or within 6 blocks for
good inexpensive Italian. Wineries Trail is 5 km away, a trip to
Mission Hill is the closest, and as a multiple winner of Best Winery in
Canada, it should not be missed by any out of towner. Beautiful and
fantastic wine.

Room Tip: Although our room faced the parking lot to the adjacent mall, we did not notice any noise. It was...
See more room tips
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BCwinetraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this reviewResponded 11 May 2014

Many thanks for your review, we do appreciate to receive feedback on how you enjoyed your stay. As we are in wine country, we love to help our guests having the best wine experience we can provide for them. We are a bit of a secret as people usually just drive through West Kelowna even though you pay less Taxes as well as hotel accommodations are cheaper. We do hope that we will have the pleasure to greet you again in the near future.

Yours in hospitality
Elfriede Schmoll

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2014

From the moment of check in, to breakfast and check out, all were very friendly, knowledgeable of the area and fun to talk to. We have a very nice experience staying here. The room was amazingly clean and comfortable. The hotel staff are great people.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Lori D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this reviewResponded 11 May 2014

Many thanks for your review, we do appreciate to receive feedback on how you enjoyed your stay. As we are in wine country, we love to help our guests having the best wine experience we can provide for them. We are a bit of a secret as people usually just drive through West Kelowna even though you pay less Taxes as well as hotel accommodations are cheaper. We do hope that we will have the pleasure to greet you again in the near future.

Yours in hospitality
Elfriede Schmoll

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2014

We had a great stay at the West Kelowna Best Western. Great location and the views are awesome. Clean and big rooms as well. Will for sure be going back to stay there again. Staff is awesome and friendly.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this reviewResponded 26 May 2014

Many thanks for your review, we certainly do appreciate the time that you took to write this review. The next time you come and visit us on Business, let me know and I will show you the Wine Country side as we do have view that are phenomenal. did you know that in West Kelowna we pay less taxes than in Kelowna? More saving for you and your company

Yours in hospitality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2014

The hotel was very clean and well kept. The staff were very helpful upon arrival.. Checkout took a long time - not sure what the problem was. The lobby was so overcrowded with people trying to get in and out. Our room overlooked the golf course which was a very peaceful view.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Caroline B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this reviewResponded 11 May 2014

Many thanks for your review, we do appreciate to receive feedback on how you enjoyed your stay. As we are in wine country, we love to help our guests having the best wine experience we can provide for them. We are a bit of a secret as people usually just drive through West Kelowna even though you pay less Taxes as well as hotel accommodations are cheaper. We do hope that we will have the pleasure to greet you again in the near future.

Yours in hospitality
Elfriede Schmoll

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2014

very pleasant staf. we were on our anniversay in Keolwna bc wine country and didn't want anything to spoil the experience. as usual, best western met our expections and exceeded them as not only were the hotel amenities tops but we were within a five minute cab ride from 7 or 8 estate wineries (very important to two wine tasters).

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank James A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWwinecountry, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this reviewResponded 11 May 2014

Many thanks for your review, we do appreciate to receive feedback on how you enjoyed your stay. As we are in wine country, we love to help our guests having the best wine experience we can provide for them. We are a bit of a secret as people usually just drive through West Kelowna even though you pay less Taxes as well as hotel accommodations are cheaper. We do hope that we will have the pleasure to greet you again in the near future.

Yours in hospitality
Elfriede Schmoll

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near West Kelowna
The Cove Lakeside Resort
#1 of 5 in West Kelowna
1,197 reviews
Holiday Inn West Kelowna
#4 of 5 in West Kelowna
226 reviews
Super 8 West Kelowna BC
#5 of 5 in West Kelowna
436 reviews
Show Prices
Show Prices
Show Prices
Central City
Best Western Plus Kelowna Hotel & Suites
Central City
Holiday Inn Express Kelowna
Central City
Ramada Kelowna Hotel & Conference Centre
Show Prices
Show Prices
Show Prices

Been to Best Western Plus Wine Country Hotel & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus Wine Country Hotel & Suites

Address: 3460 Carrington Rd | Sw Quadrant Of Hwy 97 & Elk Rd, West Kelowna, British Columbia V4T 3C1, Canada (Formerly BEST WESTERN PLUS Wine Country Hotel & Suites)
Phone Number:
Region: Canada > British Columbia > Okanagan Valley > West Kelowna
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in West Kelowna
Price Range: £63 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Wine Country Hotel & Suites 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
Experience a rare combination of luxury and hospitality when you stay at the BEST WESTERN PLUS Wine Country Hotel & Suites in West Kelowna, British Columbia. Situated at the head of British Columbia's stunning Okanagan Valley, Kelowna offers visitors the unique opportunity to enjoy both the great outdoors and a rich mix of culture and urban energy. Visitors flock to the Kelowna area all year long to enjoy its scenic natural beauty, majestic mountains, sparkling lakes, and bucolic vineyard vistas. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, getaroom.com, Ebookers, Evoline ltd, HotelsClick, Cancelon and 5viajes2012 S.L. so you can book your Best Western Plus Wine Country Hotel & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Wine Country Hotel & Suites Kelowna/West Kelowna, Canada

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing