When we first arrived at the hotel, I was very impressed. Rooms were new, modern and beautiful.
Pool was a little small considering it had a pretty fast waterslide, but still good. Water was a nice temperature and breakfast was good.
My problem was with the hot tub. The first day we went in, my eyes stung from the chemicals. Others also complained. It was like a very strong bleach smell as well. The next day we went in the smell wasn't as bad. However, the hot tub bleached my bathing suit from the chest down. Also, my brother'n'law's bathingsuit had bleached from the day before (which I didn't realize until I showed him mine). My mother'n'law silver bracelet changed from silver to a pewter finish (hopefully silver polish will fix it). I went to the front desk to let them know about the bathingsuit and that I had health concerns about all the chorine. They offered me $20.00 off our stay but my bathingsuit cost $40.00 and my main point was that there was a problem with their system. However, I do not believe my point was taken. But to bleach our bathingsuits, cause eye discomfort, and we ended up scratching for several days. We also had as well had a very strong bleach odor to our skin skin that took about 3 days to finally go away. THERE IS A PROBLEM WITH YOUR HOT TUB SYSTEM. I suggest testing it yourselves. Please wear your nicest bathing suit so you can understand that $20.00 and no apology doesn't quite fix the problem.
Otherwise it was a nice hotel, but I could not stay until I knew the hot tub was fixed (I wouldn't mind an apology about the bleached bathingsuits as well).
- Official Description (provided by the hotel):
- Experience a rare combination of luxury and hospitality when you stay at the BEST WESTERN PLUS Wine Country Hotel & Suites in West Kelowna, British Columbia. Situated at the head of British Columbia's stunning Okanagan Valley, Kelowna offers visitors the unique opportunity to enjoy both the great outdoors and a rich mix of culture and urban energy. Visitors flock to the Kelowna area all year long to enjoy its scenic natural beauty, majestic mountains, sparkling lakes, and bucolic vineyard vistas. ... more less
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- Also Known As:
- Best Western Plus Wine Country Hotel & Suites Kelowna/West Kelowna, Canada