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“this was okay... not more”

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Super 8 West Kelowna BC
Ranked #5 of 5 Hotels in West Kelowna
Reviewed 8 July 2014

we had booked through expedia and got a good deal but I wouldn't pay retail for this hotel. The room was okay but really smelled humidity :( the housekeepers did not come around everyday during our 5 nights stay and even left our door unlock during one of their visit... the breakfast is alright depending on which staff is working, one is definitely better than the other. we enjoyed the pool a lot but the hot tub was not working properly.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Isabelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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311 - 317 of 445 reviews

Reviewed 6 July 2014

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Super 8
Thank Louise K
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Hotel M, General Manager at Super 8 West Kelowna BC, responded to this reviewResponded 9 July 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 4 July 2014

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Anne N
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Hotel M, General Manager at Super 8 West Kelowna BC, responded to this reviewResponded 5 July 2014

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Reviewed 2 July 2014

We stayed 2 nights while visiting in West Kelowna. The staff was very pleasant.
Rooms were comfortable & clean, (it would've been nice to have a mini fridge). The continental breakfast was alright & it was nice to have a little coffee area with coffee & tea available.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank TeeGee62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2014

Staff was friendly and helpful
rooms were clean and comfortable
rates were very affordable
we would come back again:-)

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank marie197666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2014

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Susie H
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 25 June 2014

My wife and I confirmed our attendance at a Family Birthday Party in West Kelowna for the June 21st weekend and pre-booked the Super 8 for Friday and Saturday nights on-line. Our arrival at the front counter to book in on Friday afternoon brought us up very short as the clerk announced that she was charging the two night room rate including taxes, etc. plus a $100.00 incidental charge pre-approval on our credit card. She explained that this charge was essentially a damage deposit when we questioned her further. I asked if, at 63 and 66 years of age respectively, my wife and I fit the profile of party animals who were out to destroy their room, but received only a "This is our policy" reply. I explained that if they, having already received our credit card to pay for the two night stay, couldn't trust us, then it was perfectly obvious that we couldn't trust them with a pre-approval of $100.00 on our card. Tit for tat, so to speak !! We took our leave with copious displeasure and then spent the remainder of the afternoon locating a hotel/motel with rooms available for the weekend. We were extremely pleased with our discovery of the Kelowna Suites (which I will report on separately), but have definitely written the Super 8 franchise off our list of places to stay in BC !!!

Room Tip: We did not stay at this hotel and cannot provide any tips further to our comments above.
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Stayed: June 2014, travelled as a couple
Thank KiwiCanuck_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, General Manager at Super 8 West Kelowna BC, responded to this reviewResponded 27 June 2014

Hello,

I apologize for your discomfort with the front desk. It has always been our number one priority to accommodate our guests as best as possible. With saying that it is our policy to retrieve a damage deposit as is the same with the majority if not all franchise hotels. I will be clear in the fact that it does not matter what ones age is or appearance a damage deposit must be taken. Upon check out your damage deposit is directly put back on your credit card. Feel free to call me directly so we can further discuss.
My name is Brock and I am the General Manager. My phone number is (250) 769-2355

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Additional Information about Super 8 West Kelowna BC

Address: 1655 Westgate Rd, West Kelowna, British Columbia V1Z 3P1, Canada (Formerly Comfort Inn)
Phone Number:
Region: Canada > British Columbia > Okanagan Valley > West Kelowna
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 5 Hotels in West Kelowna
Price Range: £49 - £90 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Super 8 West Kelowna BC 2*
Number of rooms: 81
Official Description (provided by the hotel):
Conveniently located in beautiful West Kelowna, Super 8 Hotel West Kelowna offers a great experience and service for good value. The hotel is located a very short distance to many of the best wineries in the Okanagan valley, halfway between downtown Kelowna and historical Westbank. Complimentary breakfast, free WIFI, Ample parking, suites with kitchenettes and some meeting space options combined with it's central location make this place the perfect base for groups and individual travellers wishing to explore this great area. We pride ourself in the quality of our service and strive to exceed your expectations at every visit. ... more   less 
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Also Known As:
Comfort Inn Westside Hotel West Kelowna
Comfort Inn Kelowna
Kelowna Comfort Inn
Super 8 West Kelowna BC Canada

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