We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (244)
Filter reviews
244 results
Traveller rating
61
92
62
19
10
Traveller type
Time of year
LanguageAll languages
61
92
62
19
10
Show reviews that mention
All reviews boston pizza dairy queen south end in house restaurant outdoor pool exercise room air conditioning off the highway west kelowna checkin tub
Filter
Updating list...
193 - 198 of 244 reviews
Reviewed 11 September 2012

The beds were rock hard old televisions that did not work properly Washroom was dirty and never cleaned for the two days we were there Front desk staff were not helpful at all Restaurant was no good either

Room Tip: ask for a renovated room
  • Stayed: August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn West Kelowna, responded to this reviewResponded 30 September 2012

Dear Chris R,

Thank you for taking the time to write our property a review. I am glad that you found our location satisfactory enough for your needs. Please accept my sincerest apology if you found your stay less than adequate due to the bed accommodations and staff service received. I appreciate you bringing these issues into our attention as this is our best resource of improving guest satisfaction.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Pam G.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2012

a new, clean, basic but equipped hotel, with an excellent swimming pool and outdoor hot tub (spoilt only by the vapid hockey parents who thought it was fine to sit in the tub drinking cocktails and partying) in a fair location for the area. very good value for money, good restaurant on site. overall i would recommend this place.

  • Stayed: June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank frater93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2012

When we arrived to check in to the Holiday Inn, after being quoted a charge of $159.95 for one night, I was given the Visa machine to enter my pin number. Imagine my surprise when it said $300.00!
I was told by the staff at the desk that it would be changed to the correct amount in the morning when I checked out, that precaution was needed in case I were to rent movies or incur other charges. I refused to sign in for $300 and was told by the two people at the reception counter that I would not be able to find a hotel in the Kelowna area that did not do this.

We went to another hotel nearby and registered as we normally do when we stay in hotels and motels across Canada and then United States, authorizing for the room charge only.

It was not the fault of the staff, they are doing what they have been told to do. I feel that authorizing charges that amount to almost twice the room charge is leaving it wide open for the hotel to add charges to the Visa that it would be difficult to have removed as well as insinuating that we could not be trusted. Go to a hotel that treats you like an honest customer!

Room Tip: Stay somewhere else
Stayed: August 2012, travelled with friends
1  Thank Beverley K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2012

This was one of my stops on a recent business trip through the BC Interior. I chose this location due to the easy of getting to Kelowna, Summerland and Penticton and of course because it is part of the IHG Priority Club points system. It is very easy to get to as you enter West Kelowna from the Hwy 5 connector. The hotel has ample parking, a built-in restaurant and a Boston Pizza just next door. There are many other shops and services within a mile or 2 of the hotel.

Unfortunately I found the location to be the only redeeming quality of this property. I wish I had the same staff serve me as some of the other reviewers. I found the service to be rude at best. I called down and asked for a 2pm check out which is a standard Priority Club Platinum perk. The front desk person responded with "2 pm?" in that tone of voice as though I was out of line for asking and responded with "the best we will do is 1pm". Now, they don't have to give me the extended checkout but how about some grace in responding. Even when checking in and asking about local eateries and shops I just got that feeling that I was inconveniencing the staff.

I found the room to be serviceable but in need of an update. There is good sized desk in the room but you have to get down on your knees to access the outlet. The wireless service, while complimentary, is below average in speed. The television is a smaller, tube style unit.

If you need a central starting point to easily commute to many Interior towns then this is one of your better bets. If location is not your highest priority then I would definitely recommend the Holiday Inn Express in Kelowna over this hotel.

  • Stayed: August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Allan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2012

This again is a good stopover point, the hotel as ever is what you expect from holiday inn.
The indoor/outdoor pool was good, but as another reviewer said the chemical fumes in the hot tub were slightly overpowering. The hotel restaurant was good and very friendly staff.
One of the negatives was the reception staff, they were very distracted when checking in and not as efficient as all the other holiday inn that we have stayed out. Checking out staff were fine..

Stayed: July 2012, travelled as a couple
Thank Gill851
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews