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All reviewsboston pizzadairy queensouth endin house restaurantoutdoor poolexercise roomair conditioningoff the highwaywestkelownacheckintub
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Reviewed 15 April 2013

Rita S.
We have stayed at this location a few times and it has gotten exceedingly worse. There was a hockey tournament or something going on this past weekend and kids were literally running out of control in the hallways, up and down stairwells, yelling ,and so on and so on. The pool had
kids jumping in and out dangerously and the noise level was unbearable. There was liquor
prominent even at the entrance way and pool area. I know parents should be accountable however, when not, staff should try to gain control for the benefit of the other patrons staying there. We did not intend to stay at an unsupervised playground atmosphere.

  • Stayed: April 2013, travelled on business
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Thank rita p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corrina S, Manager at Holiday Inn West Kelowna, responded to this reviewResponded 30 April 2013

Thank you rita p for taking the time to let us know about your stay. I apologize that we did not meet your expectations and are using your experience as an example to better train our staff to deal with these situations.
The experience that you had at our property is not up to our standards, and we are putting measures in place to allow us to better monitor our groups in house and ensure a comfortable experience for all of our guests.
I hope that you allow us to serve you in the future and should you choose to do so I encourage you to contact me directly so that I may assist you personally.

Best Regards,

Corrina Sheets
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2013

although we arrived and were greeted by a lovely young lady at front desk our stay went sadly downhill from there. from coffee still left in the carif from the last visitor/s to pool towels left towering to the drinking fountain -yuck! then to top it off the morning front desk staff -a young man named Steven gave me an attitude when i was telling him of situation/s -did you know that housekeeping staffing hours are confidential.

  • Stayed: December 2012, travelled with family
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Thank Ken B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn West Kelowna, responded to this reviewResponded 22 January 2013

Dear Ken B,

I appreciate you taking the time to bring this matter to our attention. I am sorry to hear that the service you received was unacceptable. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

Sincerely,

Irish V.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2012

This was our third stay at this Holiday Inn. 3 different suites, each one a pleasure. Our last two stays were 4 nights each. The manager, Peter, certainly knows how to take care of his staff and guests. We were treated to first class, very friendly service. Being quite fussy about cleanliness, we found nothing not up to our high standards. Thank you Peter and staff for another great stay.

Room Tip: Right off the highway, easy to get to, great service.
  • Stayed: November 2012, travelled on business
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Thank Tirni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2012

We checked in later in the evening to wonderful cheery guy named Stephen. He made us feel welcome. We were only there for a quick stay. Room was fine, nothing fancy, but it was clean and average. We did enjoy the free bottle of water at check in. It was a little touch that was nice. Just a note this is on the very farthest end of Westbank away from the city of Kelowna. A good distance when heading back East to the city. Was also not the easiest to find as it is not right off the highway. Boston Pizza is right next door for lunch and dinner. Overall we gave this hotel a 3. Average.

Room Tip: Hotel is at the end of Westbank towards Peachland. If you are driving back and forth into Kelowna would add on the time.
  • Stayed: October 2012, travelled with family
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Thank kalm37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2012

This was our first visit to Kelowna,BC. We have not stayed in a Holiday Inn in 8yrs. We booked a 2-bedroom suite. It was average, nothing special but comfortable. It could use an update.
Our room was fine until we went to bed. Both bedrooms are situated over the front door of the hotel. So until 3am we could hear automatic the front door open and close. It is impossible to ignore and required earplugs. On the upside it has saltwater pool, it could use an update.

Room Tip: Don't book the 2-bedroom suite.
  • Stayed: October 2012, travelled with family
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2  Thank lady58_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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