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“Nice enough hotel. Not exactly central.” 4 of 5 bubbles
Review of Holiday Inn West Kelowna

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Holiday Inn West Kelowna
Ranked #4 of 5 Hotels in West Kelowna
Canada
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Nice enough hotel. Not exactly central.”
4 of 5 bubbles Reviewed 30 April 2013

We stayed here while in town for interviews in the downtown area. Getting to said interviews (and back) during rush hour was... annoying. The single bridge connecting West Kelowna and Kelowna gets bogged down and backs up for a solid kilometre. This adds at least half an hour to your commute, if not more. Beware.

If you need to get out of town in the direction of Peachland or Merritt or Kamloops it's incredibly easy to get out of town and on to the highway.

The staff, once we got there, was really nice and helpful. Fresh water steeped with fruit and citrus sits chilled in the lobby as an added touch. Our room was good. I like having a sink outside the main bathroom door. TV was basic. The bed was comfortable.

The in-house restaurant is quite good, and again with nice staff. (Breakfast wasn't great, mind you). We recommend the Nicoise Salad and the stuffed chicken. Oddly, however, the restaurant has very limited hours. This forced us to the Boston Pizza next door, which was a big step down.

Outside the back doors of the hotel is a city park along an impressive, hidden gem of a canyon. It's worth the short walk.

Internet was good. If there are partiers in the hotel, you'll hear 'em. Otherwise, it's rather nice.

Room Tip: Maybe ask for one on the end of the halls so prevent proximity to noisy neighbours.
See more room tips
  • Stayed April 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Patrick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corrina S, Manager at Holiday Inn West Kelowna, responded to this review, 1 May 2013
Thank you Patrick M for your review! I am glad to hear you had an opportunity to explore the area around the hotel, you are right the canyon is a hidden gem! If you pass through West Kelowna again we would be happy to let you know about some other parks and hiking trails that are equally if not more beautiful in the immediate area.
For our restaurant we will be changing the hours in the next few weeks to better serve our guests in the hotel and the community.
Thank you again for your review and we look forward to serving you again in the future!

Cheers,

Corrina Sheets
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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210 reviews from our community

Traveller rating
    57
    78
    49
    16
    10
See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Oak Harbor, Washington
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 30 April 2013

The family and I took a swing through Canada because Priority Club (the Holiday Inn family rewards program) was offering Points Breaks for this hotel. We came into West Kelowna after driving over the mountains from Merritt in a late spring snow storm so entering the Okanagan Valley was a welcome relief and the hotel was right there. However, it wasn't convenient for accessing or viewing what the valley has to offer. When they offer a hotel for Points Breaks it is usually because of some kind of ongoing construction or other inconvenience so I am overly critical of the facilities but it was clean. The staff was extremely friendly and helpful. I was a little disappointed that they did not do more for Priority Club members or have some type of promotion tied to the restaurant next door. This hotel met the needs of an overnight stay but I would not recommend it for someone wanting to explore the Kelowna area because of its "on the fringe" location.

  • Stayed April 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GuyontheGo55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corrina S, Manager at Holiday Inn West Kelowna, responded to this review, 1 May 2013
Thank you GuyontheGo55 for letting us know about your visit. I will be sure to let the team know how happy you were with their service! We will also look into what we can do to better serve our valued Priority Club guests moving forward.
I hope you enjoy the rest of your visit to Canada!

Cheers,

Corrina Sheets
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 23 April 2013 via mobile

My wife and I just stayed at your hotel for one week while they worked on our apartment. The staff were all very good including Steven who went beyond the call of duty and helped me bring in a basket to my room. Cora lee made breakfast in the morning a complete joy to be there. The cooks in the morning provided an excellent breakfast. Housekeeping staff were also excellent. Also wanted to point out that I have stayed at several other hotels in the ihg family and the hockey teams that were staying here in the middle of April were an excellent bunch of kids.

  • Stayed April 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jaws101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corrina S, Manager at Holiday Inn West Kelowna, responded to this review, 30 April 2013
Thank you Jaws101 for your review! I am always thrilled to hear our about our guest experiences and appreciate that you chose to highlight our services in this venue. I will be sure to let our team know how they impacted your stay and we look forward to you visiting us, or any of our other brands in the IHG family very soon.

Cheers,

Corrina Sheets
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey, Canada
1 review
2 of 5 bubbles Reviewed 15 April 2013

Rita S.
We have stayed at this location a few times and it has gotten exceedingly worse. There was a hockey tournament or something going on this past weekend and kids were literally running out of control in the hallways, up and down stairwells, yelling ,and so on and so on. The pool had
kids jumping in and out dangerously and the noise level was unbearable. There was liquor
prominent even at the entrance way and pool area. I know parents should be accountable however, when not, staff should try to gain control for the benefit of the other patrons staying there. We did not intend to stay at an unsupervised playground atmosphere.

  • Stayed April 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank rita p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corrina S, Manager at Holiday Inn West Kelowna, responded to this review, 30 April 2013
Thank you rita p for taking the time to let us know about your stay. I apologize that we did not meet your expectations and are using your experience as an example to better train our staff to deal with these situations.
The experience that you had at our property is not up to our standards, and we are putting measures in place to allow us to better monitor our groups in house and ensure a comfortable experience for all of our guests.
I hope that you allow us to serve you in the future and should you choose to do so I encourage you to contact me directly so that I may assist you personally.

Best Regards,

Corrina Sheets
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these West Kelowna hotels

Nanaimo, Canada
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 2 January 2013

although we arrived and were greeted by a lovely young lady at front desk our stay went sadly downhill from there. from coffee still left in the carif from the last visitor/s to pool towels left towering to the drinking fountain -yuck! then to top it off the morning front desk staff -a young man named Steven gave me an attitude when i was telling him of situation/s -did you know that housekeeping staffing hours are confidential.

  • Stayed December 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Ken B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn West Kelowna, responded to this review, 22 January 2013
Dear Ken B,

I appreciate you taking the time to bring this matter to our attention. I am sorry to hear that the service you received was unacceptable. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

Sincerely,

Irish V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 December 2012

This was our third stay at this Holiday Inn. 3 different suites, each one a pleasure. Our last two stays were 4 nights each. The manager, Peter, certainly knows how to take care of his staff and guests. We were treated to first class, very friendly service. Being quite fussy about cleanliness, we found nothing not up to our high standards. Thank you Peter and staff for another great stay.

Room Tip: Right off the highway, easy to get to, great service.
See more room tips
  • Stayed November 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tirni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fruitvale, BC
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 23 October 2012

We checked in later in the evening to wonderful cheery guy named Stephen. He made us feel welcome. We were only there for a quick stay. Room was fine, nothing fancy, but it was clean and average. We did enjoy the free bottle of water at check in. It was a little touch that was nice. Just a note this is on the very farthest end of Westbank away from the city of Kelowna. A good distance when heading back East to the city. Was also not the easiest to find as it is not right off the highway. Boston Pizza is right next door for lunch and dinner. Overall we gave this hotel a 3. Average.

Room Tip: Hotel is at the end of Westbank towards Peachland. If you are driving back and forth into Kelowna wo...
See more room tips
  • Stayed October 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kalm37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn West Kelowna

Property: Holiday Inn West Kelowna
Address: 2569 Dobbin Rd | Hwy 97, West Kelowna, British Columbia V4T 2J6, Canada
Phone Number:
Region: Canada > British Columbia > Okanagan Valley > West Kelowna
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in West Kelowna
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn West Kelowna 3*
Number of rooms: 77
Official Description (provided by the hotel):
Welcome to the Holiday Inn West Kelowna Nestled in the heart of the Okanagan Valley in West Kelowna, this Holiday Inn hotel is a short drive from Okanagan attractions and BC's renowned wineries. Business travelers to our West Kelowna hotel enjoy the convenience of our flexible meeting facilities. Our four meeting rooms can be modified for multiple configurations, and our catering and helpful staff make Holiday Inn the perfect place for guests' meetings, seminars and celebrations. Recently renovated and re-opened, our ballroom is perfect for hosting a wedding reception or company event. Guests also benefit from close proximity to local businesses and attractions. While there is plenty to do in West Kelowna, outdoor activities are easily the most popular Okanagan attractions for visitors at our Holiday Inn hotel. For ski enthusiasts, Crystal Mountain is a scenic 30 minute drive away, and Big White Ski Resort has a shuttle that picks up guests at our door. Also within close proximity are several golf courses, Okanagan Lake and many shopping centres. Our suburban West Kelowna hotel's amenities include an indoor/outdoor saltwater swimming pool, outdoor whirlpool, fitness centre, complimentary high-speed wireless Internet access, and an on-site restaurant and lounge. Whether you are in town for the Wine Festival or business, our Holiday Inn West Kelowna hotel's friendly and helpful staff will take great care in ensuring you have a memorable stay. ... more   less 
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Also Known As:
Holiday Inn Kelowna Sw-Westbank Hotel West Kelowna
Holiday Inn Westbank
Westbank Holiday Inn
Holiday Inn West Kelowna Canada

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