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“Friendly, Clean and Restful”

Holiday Inn West Kelowna
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Holiday Inn West Kelowna
Ranked #4 of 5 Hotels in West Kelowna
Calgary, Canada
Level 3 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Friendly, Clean and Restful”
Reviewed 4 September 2013

This is our second time at this Holiday Inn. We have enjoyed our stay both times. All the staff is ready to greet with a smile. The house cleaning staff do a great job especially of the bathrooms! Great to see and appreciated! We were attending a wedding in the area for a few days so it was a real pleasure to come back at the end of the day to a clean quiet room. We also enjoyed going to the pool and hot tub. But having room service in the morning was an extra bonus. I could take my time getting ready and not feel rushed with my breakfast and coffee..

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corrina S, Manager at Holiday Inn West Kelowna, responded to this review, 17 September 2013
Thank you Karen K for your kind words, we are thrilled you were able to be so comfortable during your stay. See you again soon!
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218 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Creston, British Columbia, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 27 August 2013

We had a room on the bottom floor. It was quiet, spacious, and clean. The bed was comfortable with lots of pillows, and the decor was modern and attractive. There was iced tea in the lobby for guests. We would definitely stay again.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corrina S, Manager at Holiday Inn West Kelowna, responded to this review, 17 September 2013
Thank you Susan L for your review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, BC
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 August 2013

Upon arrival I was not able to check-in my room until 4:50PM. Note they have a 4:00PM check-in time. I had arrived earlier in the day so fortunately I was able to hang out with relatives who were also guests and had checked in the day before. To make matters worse the maid service was banging on my door the next day at 8:30AM. My sense is they have not hired enough staff to keep the operation at top efficiency. Front desk is friendly. The adjoining bar and steak house is adequate with friendly service. The swimming pool was murky and the hot tub needed a good scrubbing but the young children didn't seem to mind. One elevator is s-l-o-w so I took the stairs most of the time.

Room Tip: Get a room on the same level as the registration desk and avoid the slow single elevator.
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank abbyguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn West Kelowna, responded to this review, 11 September 2013
Dear abbyguy,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our front desk.

However, We’re sorry we fell below your expectation regarding housekeeping and the swimming pool We will address these point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Williams Lake, Canada
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 August 2013

The hotel is great but the staff in the bar/restaurant was great, especially our English Miss congeniality who made our day! Rooms are clean and the free water at check in was much appreciated at 12:30 am check in!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travellots1256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corrina S, Manager at Holiday Inn West Kelowna, responded to this review, 17 September 2013
Thank you Travellots1256 for your comments! I will be sure to pass your words on to our team!
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Vancouver, Canada
Level 6 Contributor
101 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 3 August 2013

The staff at the reception are very helpful and attentive. The room Is clean and the air condition is a little dated. No fridge, no microwave but a tiny green sofa chair at the corner. The room is overlooking mountain on the fourth floor . The hotel is quite far from downtown. Boston pizza and dairy queen are just around the corner.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AsiatripWQB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corrina S, Manager at Holiday Inn West Kelowna, responded to this review, 17 September 2013
Thank you AsiatripWQB for your review. We appreciate all concerns brought forth and we are looking into updates to take place in 2014.
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Calgary, Canada
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 August 2013

The hotel is only 10 minutes from downtown Kelowna. A lot of shops and restaurant close by. A small beach is only 3 minutes away by driving. The wineries we would like to visit are about 5 minutes away.The room is clean and the bed is comfort. The staff were friendly. We left behind a cooler with 7 bottles of wines in it. I called the hotel and they shipped back the wines to us by Greyhound. The staff packed the wines with extra caution so that it would not damaged during shipping. Highly recommended the hotel and the staff.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JimmyJean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corrina S, Manager at Holiday Inn West Kelowna, responded to this review, 17 September 2013
Thank you JimmyJean for your review! We just couldn't have any of your Okanagan wines from our wonderful vineyards get broken on their way home! I am happy to hear you enjoyed your stay, we look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level 3 Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 July 2013

From the moment I walked into the hotel lobby, I was greeted by friendly staff who took all of my needs into consideration, including checking on my room for possible early check-in, showing me a map and guiding me to local markets and neighborhood specialty stores (walking distance to so many venues). Any staff member who walked by greeted me with a smile and checked to see if I needed anything.

They offered fresh fruit, cold beverages, and snacks in the lobby as a welcome to all guests.

I enjoyed a lovely breakfast in their on-site restaurant (the French toast was delicious!), then settled into my Deluxe King Suite with Jacuzzi tub, living room area, and separated bedroom. The room was clean, location quiet, and they even had a choice of pillow for additional comfort.

The pool has a unique feature in that half is covered and half is not, so you can choose the amount of sun you desire.

Mid-day, I received a call from the front desk asking if everything was to my liking. Isn't that nice? I was very impressed and would definitely stay there again.

Thank you for a great holiday, Holiday Inn West Kelowna!

Room Tip: There is a limited amount of King rooms, so book early.
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  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 564Charlene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TiffanyDGEC, Guest Experience Champion at Holiday Inn West Kelowna, responded to this review, 16 September 2013
Thank you 564Charlene for your review! We're happy to hear that you enjoyed your stay with us and that our staff friendly and able to assist you with all your needs. We take pride in providing exceptional service to our guests and making their visit feel like a home away from home.
Thank you for choosing the West Kelowna Holiday inn and we look forward to seeing you again in the future!

Regards,
Tiffany D.
Guest Experience Champion
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Additional Information about Holiday Inn West Kelowna

Property: Holiday Inn West Kelowna
Address: 2569 Dobbin Rd | Hwy 97, West Kelowna, British Columbia V4T 2J6, Canada
Phone Number:
Region: Canada > British Columbia > Okanagan Valley > West Kelowna
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in West Kelowna
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn West Kelowna 3*
Number of rooms: 77
Official Description (provided by the hotel):
Welcome to the Holiday Inn West Kelowna Nestled in the heart of the Okanagan Valley in West Kelowna, this Holiday Inn hotel is a short drive from Okanagan attractions and BC's renowned wineries. Business travelers to our West Kelowna hotel enjoy the convenience of our flexible meeting facilities. Our four meeting rooms can be modified for multiple configurations, and our catering and helpful staff make Holiday Inn the perfect place for guests' meetings, seminars and celebrations. Recently renovated and re-opened, our ballroom is perfect for hosting a wedding reception or company event. Guests also benefit from close proximity to local businesses and attractions. While there is plenty to do in West Kelowna, outdoor activities are easily the most popular Okanagan attractions for visitors at our Holiday Inn hotel. For ski enthusiasts, Crystal Mountain is a scenic 30 minute drive away, and Big White Ski Resort has a shuttle that picks up guests at our door. Also within close proximity are several golf courses, Okanagan Lake and many shopping centres. Our suburban West Kelowna hotel's amenities include an indoor/outdoor saltwater swimming pool, outdoor whirlpool, fitness centre, complimentary high-speed wireless Internet access, and an on-site restaurant and lounge. Whether you are in town for the Wine Festival or business, our Holiday Inn West Kelowna hotel's friendly and helpful staff will take great care in ensuring you have a memorable stay. ... more   less 
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Also Known As:
Holiday Inn Kelowna Sw-Westbank Hotel West Kelowna
Holiday Inn Westbank
Westbank Holiday Inn
Holiday Inn West Kelowna Canada

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