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“Time for a change”

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Holiday Inn West Kelowna
Ranked #4 of 5 Hotels in West Kelowna
Reviewed 7 July 2014

The staff are extremely efficient and friendly but the rooms and apperance of the lobby are tired.
The room is clean but the bathroom had mold and dirty grout, just a sign of poor maintenance.
After many years of staying here its time to find a fresher hotel.

  • Stayed: July 2014, travelled on business
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Thank Linda O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corrina S, General Manager at Holiday Inn West Kelowna, responded to this reviewResponded 10 July 2014

Thank you Linda O for your review. Your feedback is important to us to helo ensure that our guests have the best stay possible. I have discussed with Maintenance & Housekeeping the expectations with the guest bathrooms as we share your concern and treat it as a top priority to rectify.
I do apologize that the lobby & rooms feel out of date. We have recognized this and are in the process of renovating the property! We have just completed the corridor vinyl, paint and lighting and will be moving into the guestrooms and the lobby as soon as summer is over.
I hope that you will give us another opportunity in the future to come and see our new look, it is an exciting time for our team and our guests!
Warmest Regards,

Corrina Sheets
General Manager

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130 - 136 of 228 reviews

Reviewed 24 June 2014 via mobile

The swimming pool is very unique. Year round, enter the heated swimming pool and swim under the vinyl barrier and you're swimming outside.
The room was large and clean.
Only three towels for the two of us, but I could have asked for more.
The breakfast was basic, so we opted to go to Perkins in Kelowna, however, I have nothing bad to say about this hotel. I would certainly return.

  • Stayed: May 2014
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1  Thank Tombassinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2014

I was travelling through Kelowna and had a great stay at this hotel. It was clean and well talking care of. I could tell that the staff was on top of things. I will definitely stay here again on my way back to Cranbrook, B.C. I also thought that the location was perfect, close to everything needed. Good Job Holiday Inn!

  • Stayed: June 2014, travelled on business
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1  Thank Jessi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TiffanyDGEC, Guest Experience Champion at Holiday Inn West Kelowna, responded to this reviewResponded 30 July 2014

Thank you Jessi S for your positive review and kind words! We do take pride in our location and providing exceptional service to our guests.

Thank you for choosing the Holiday inn West Kelowna and we look forward to seeing you again in the future!

Regards,
Tiffany D.
Guest Experience Champion

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Reviewed 15 May 2014

Room was clean, we enjoyed the breakfast included in our deal, and especially the exercise room with pool. Nothing else to note: it was a standard room and a standard basic place to stay for the night.

  • Stayed: May 2014, travelled with family
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1  Thank converge77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TiffanyDGEC, Guest Experience Champion at Holiday Inn West Kelowna, responded to this reviewResponded 18 May 2014

Thank you converge77 for your comments and review! We appreciate your feedback regarding your stay at the hotel. Thank you for choosing the West Kelowna Holiday inn and we do hope to see you again in the future!

Regards,
Tiffany D.
Guest Experience Champion

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Reviewed 1 May 2014

From the first meeting with the event planner, Jess, things went smoother than I ever imagined. The room was ready on time, all necessary equipment ready and waiting for us. Coffee served was excellent, all were pleased with the large room, lots of parking spaces, and Jess's participation and other staff all attended our event as time permitted. Much appreciated by our members. Can't wait to try the super breakfast special and maybe book a room for guests coming this summer. Thanks to Jess and the staff for making our very first fundraiser a memorable day.

Sandy W. for A.F.C.I.N.S

  • Stayed: April 2014, travelled on business
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Thank tellme2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TiffanyDGEC, Manager at Holiday Inn West Kelowna, responded to this reviewResponded 18 May 2014

Thank You Sandy for the great feedback! The A.F.C.I.N.S is a wonderful charity and all of us at the Holiday Inn West Kelowna are such huge animal-lovers, we were thrilled to support you with this memorable day. We take pride in providing exceptional service to all of our guests and in making sure they enjoy their stay at the hotel and the West Kelowna area.

Thank you again for choosing the Holiday inn West Kelowna for your very first fundraiser and we look forward to seeing you again in the future!

Regards,
Jess A.
Events Coordinator

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Reviewed 29 April 2014

Stayed here with a team for a hockey tournament. Good value, clean and spacious room. Split indoor/outdoor pool was great. Service was good and the location was ideal in west kelowna just of the hwy Boston pizza right in parking lot and other stores etc are in close proximity, some walkable.

Stayed: April 2014, travelled with family
Thank Slyce714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TiffanyDGEC, Guest Experience Champion at Holiday Inn West Kelowna, responded to this reviewResponded 18 May 2014

Thank you Slyce714 for your comments and review! We do take pride in our location and in providing exceptional customer service for all our guests. We do appreciate your feedback regarding your stay at the hotel.

Thank you for choosing the West Kelowna Holiday inn and we do hope to see you and your team again in the future!

Regards, Tiffany D.
Guest Experience Champion

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Reviewed 29 April 2014

Stayed her with my family en-route to the interior. The hotel is excellent value, comfortable, large rooms and well appointed. Definately recommend this as a stoopover or for a few nights stay.

The staff are friendly and competent.

  • Stayed: April 2014, travelled with family
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Thank Andrew255103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TiffanyDGEC, Guest Experience Champion at Holiday Inn West Kelowna, responded to this reviewResponded 18 May 2014

Thank you Andrew255103 for your kind words and review! We do take pride in making sure that we provide exceptional customer service to all of our guests and ensuring that they enjoy their stay with us.
Thank you for choosing the West Kelowna Holiday inn and we do hope to see you again in the future!

Regards, Tiffany D.
Guest Experience Champion

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn West Kelowna

Address: 2569 Dobbin Rd | Hwy 97, West Kelowna, British Columbia V4T 2J6, Canada
Phone Number:
Region: Canada > British Columbia > Okanagan Valley > West Kelowna
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in West Kelowna
Price Range: £67 - £130 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn West Kelowna 3*
Number of rooms: 77
Official Description (provided by the hotel):
Welcome to the Holiday Inn West Kelowna Nestled in the heart of the Okanagan Valley in West Kelowna, this Holiday Inn hotel is a short drive from Okanagan attractions and BC's renowned wineries. Business travelers to our West Kelowna hotel enjoy the convenience of our flexible meeting facilities. Our four meeting rooms can be modified for multiple configurations, and our catering and helpful staff make Holiday Inn the perfect place for guests' meetings, seminars and celebrations. Recently renovated and re-opened, our ballroom is perfect for hosting a wedding reception or company event. Guests also benefit from close proximity to local businesses and attractions. While there is plenty to do in West Kelowna, outdoor activities are easily the most popular Okanagan attractions for visitors at our Holiday Inn hotel. For ski enthusiasts, Crystal Mountain is a scenic 30 minute drive away, and Big White Ski Resort has a shuttle that picks up guests at our door. Also within close proximity are several golf courses, Okanagan Lake and many shopping centres. Our suburban West Kelowna hotel's amenities include an indoor/outdoor saltwater swimming pool, outdoor whirlpool, fitness centre, complimentary high-speed wireless Internet access, and an on-site restaurant and lounge. Whether you are in town for the Wine Festival or business, our Holiday Inn West Kelowna hotel's friendly and helpful staff will take great care in ensuring you have a memorable stay. ... more   less 
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Also Known As:
Holiday Inn Kelowna Sw-Westbank Hotel West Kelowna
Holiday Inn Westbank
Westbank Holiday Inn
Holiday Inn West Kelowna Canada

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