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Holiday Inn West Kelowna
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Reviews (231)
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10
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130 - 135 of 231 reviews
Reviewed 16 July 2014

Rating it closer to a 3.5 star only because the room was now well vacuumed, probably not at all. Don't like looking at clipped toenails and bits of lint and threads. But the beds were very comfortable.

Stayed: July 2014, travelled as a couple
1  Thank thelion44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2014

We stayed here for 3 nights while wine touring throughout the area. Location was at the very edge of West Kelowna providing easy access to Summerland, Pentiction & Osoyoos. Hotel rooms were clean & comfortable. Downside no fridge. Swimming pool was indoor/outdoor along with an outside Jacuzzi. Hotel restaurant was great for breakfast but closed down early in the evening so we had to resort to the Boston Pizza next door for a nightcap. Front desk service was prompt and informative providing great places to eat.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank waltra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2014

The staff are extremely efficient and friendly but the rooms and apperance of the lobby are tired.
The room is clean but the bathroom had mold and dirty grout, just a sign of poor maintenance.
After many years of staying here its time to find a fresher hotel.

  • Stayed: July 2014, travelled on business
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Thank Linda O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corrina S, General Manager at Holiday Inn West Kelowna, responded to this reviewResponded 10 July 2014

Thank you Linda O for your review. Your feedback is important to us to helo ensure that our guests have the best stay possible. I have discussed with Maintenance & Housekeeping the expectations with the guest bathrooms as we share your concern and treat it as a top priority to rectify.
I do apologize that the lobby & rooms feel out of date. We have recognized this and are in the process of renovating the property! We have just completed the corridor vinyl, paint and lighting and will be moving into the guestrooms and the lobby as soon as summer is over.
I hope that you will give us another opportunity in the future to come and see our new look, it is an exciting time for our team and our guests!
Warmest Regards,

Corrina Sheets
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2014 via mobile

The swimming pool is very unique. Year round, enter the heated swimming pool and swim under the vinyl barrier and you're swimming outside.
The room was large and clean.
Only three towels for the two of us, but I could have asked for more.
The breakfast was basic, so we opted to go to Perkins in Kelowna, however, I have nothing bad to say about this hotel. I would certainly return.

  • Stayed: May 2014
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1  Thank Tombassinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2014

I was travelling through Kelowna and had a great stay at this hotel. It was clean and well talking care of. I could tell that the staff was on top of things. I will definitely stay here again on my way back to Cranbrook, B.C. I also thought that the location was perfect, close to everything needed. Good Job Holiday Inn!

  • Stayed: June 2014, travelled on business
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1  Thank Jessi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TiffanyDGEC, Guest Experience Champion at Holiday Inn West Kelowna, responded to this reviewResponded 30 July 2014

Thank you Jessi S for your positive review and kind words! We do take pride in our location and providing exceptional service to our guests.

Thank you for choosing the Holiday inn West Kelowna and we look forward to seeing you again in the future!

Regards,
Tiffany D.
Guest Experience Champion

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