WARNING! My mother and I went to Princess House to get take out and was told her card was declined. The cashier then told my mother to go and get cash from an ATM. THIS IS A SCAM! We had just been to the bank before going to the restaurant so my mother knew her card was fine and was suspicious enough that we left and got our food elsewhere. The next day she went to the bank again and saw that the charge at Princess House had actually gone through. The scam is to double charge you and pocket the cash. If your card comes up as "declined" ask for a receipt and go check your bank. My mother went back to Princess House and asked for her money back from the manager and received it without issue because she had her receipt. I especially want to warn tourists because when my mother asked for her money back she was asked if she was local, which made the suspicious event even more suspicious because tourists are often targeted with these sort of scams. With that said this is not a review of Princess House food. It is entirely possible this was an issue with a member of the staff and not the restaurant itself. We've had the food there before and liked it. However, If you are looking for a Chinese food restaurant there are six others in West Kelowna so I'd suggest you either proceed with caution or look elsewhere. I hate to leave negative reviews, but this is serious enough that I feel it warrants a warning.
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