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“Fantastic site, already planning to go back next year.”

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The Cove Lakeside Resort
Ranked #1 of 5 Hotels in West Kelowna
Certificate of Excellence
Reviewed 11 December 2012

I'd never heard of the Cove before traveling to West Kelowna to visit friends and quite honestly was only planning to spend 2 nights before continuing our vacation. The experience of our stay was fantastic from the first moment I called to see if they had rooms available. It's a premium resort so the prices reflect the quality of location you are staying at, it's not a Super 8. Our first pleasant surprise was the complimentary upgrade to a 2 bedroom plus den suite, which blew my mind when I opened the door the first time. The kids had individual beds in a separate room allowing for a much more enjoyable stay for Mom and Dad! The food, pool/waterslide, beach and walking path were sublime.

The front desk went out of their way to make our stay great, they squeezed us in for 5 nights even though they were almost certainly overbooked. Even mailed home my sons stuffed animal which was left in the covers.

Already looking forward to next years visit!



D Sware
Alberta, Canada

  • Stayed: August 2012
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1  Thank D_Sware
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cove_Lakeside_Resort, President at The Cove Lakeside Resort, responded to this reviewResponded 23 December 2012

Dear D Sware,
Thank you so much for posting your positive comments on Trip Advisor. We look forward to welcoming you back as a loyal repeat guest during your next visit to Kelowna.
Indulge...in The Cove,
Kathryn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,069 - 1,075 of 1,205 reviews

Reviewed 5 December 2012

Thankfully we travelled with friends in September, and therefore not subjected to the astronomical rates demanded in the height of summer, because I don't see where the value is.

On a positive, the resort has a nice lakeside location with many rooms overlooking the pool area and lake, although we had the parking lot view. But Kelowna is a good 15 mins drive away for those who would like to check out the night scene or shopping, although two of the better known wineries in the Okanagan, Mission Hill and Quails' Gate, are very close by.

But service is very much lacking. No one to help with bags, you have to park your own car in the underground, plus an unenthusiastic check in clerk who we had to set right about our reservation when he insisted there were only two of us booked into the two bedroom suite, when our friends arrived a little later. Dinner and breakfast service was friendly enough, but very slow.

Upon entering the room we were greeted by a very noisy stove hood fan which had obviously been left on full blast in a vain attempt to dissipate the overpowering grease smell in the room. The rooms were dusty in places and several light bulbs didn't work.

As a strata property, we expected better, but perhaps the property is just viewed as an investment revenue generator, hence the customer service and attention to detail was lacking.

Stayed: September 2012, travelled with friends
2  Thank Vancana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cove_Lakeside_Resort, President at The Cove Lakeside Resort, responded to this reviewResponded 23 December 2012

Dear Vancana,
Thank you for your review. I am disapointed to hear that we didn't live up to your expectations from a service perspective. I am happy to share with you that we have recently begun a thorough training program to elevate our team engagement and relationships with our guests. This three phase program began earlier this month with our entire leadership team. I am confident that should you decide to provide us with a second chance you will be thrilled with the wonderful guest experiences and interactions that you will recieve.
Your feedback is invaluable and we, at The Cove Lakeside Resort, are truly sorry for not providing overwhelmingly wonderful service rather than underwhelming. Please let us know should you choose to return so we can turn your experience around.
The Cove...Indulge...
Kathryn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2012

We stayed here in November for a family function. The Hotel and Restaurant could not have been more helpful and accommodating. We were there for a 65th birthday party and they went out of their way to help us make it a memorable day and we can't thank them enough.
PERFECT

  • Stayed: November 2012, travelled with family
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1  Thank Bob P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2012

We stayed 4 nights in the three bedroom suite, it was wonderful. Spacious, comfortable and just what we were looking for. We had a gorgeous view of the lake, it overlooked the pool area (which was closed for the season), Unfortunately the weather was rainy through the duration of our stay but I imagine that this resort is crazy busy during the hot summer months. The resort itself was quiet as we arrived Thursday night, it wasn't until late Saturday night that there were a large group of people making noise out at the hot tub/pool area. A quick call to the front desk rectified that problem promptly. Each day we could hear the rain outside our windows with the odd duck or goose call, it was quite relaxing. The bedrooms were comfortable with lovely linens, comfy duvets. The pillows were something to be desired as most were lumpy but we made do. Only complaint for the third bedroom pullout, there was nice linen but no duvet just thin ratty blankets, so our fifth guest was quite chilled during the night. When we requested a duvet and more pillows, another blanket was sent up instead, and horrible lumpy pillows. Definitely need new pillows! The kitchen was stocked with utensils and pots to make do, but not all the comforts of home. I've definitely seen worse stocked kitchen units. Unfortunately, we didn't make it to the Bonfire restaurant this trip but the food is phenomenal when we ate there on an earlier trip here.

Overall, the cove is a great place to stay, the minor gripes mentioned above are definitely outweighed by the beautiful location, surrounded by the Gellatly nut farm, lakeside walking paths, and overall great location 15 mins outside of busy, congested Kelowna.

Room Tip: If you want a quieter room do not request one that overlooks the pool.
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  • Stayed: October 2012, travelled with family
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2  Thank mrsrbg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2012

Large condominium hotel on the lake, good location. a bit pricey for what's offered but a decent place to stay. Good staff and courteous. Somewhat out of the way, a 15 minute drive to drive to Kelowna if one needs to.

Room Tip: Ask for a lake view or you will be looking at the parking lot.
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  • Stayed: October 2012, travelled with family
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Thank Sandytoebeaches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2012

We spent 2 weeks at the Cove in October and this was our 3rd long term stay and great again. The unit we usually request was not available and we were upgraded to a 2 bedroom unit on the 4th floor and it was lovely, with a view of the gardens and nut farm. On our second morning I told the front desk that our toaster was not working and within an hour a brand new one arrived at our door. Housekeeping was great and all the staff were helpful and friendly, as always. I tried the Spa for the first time and got the best pedicure I have ever had. Thanks Tony and staff. The only complaint I have is that the kitchens are not really well stocked. I only had 2 saucepans for cooking, one very small and one very large and I wonder why units are not equipped with a Bar-B-Que? We have stayed at similar establishments in Canmore, and every unit has one. However, the positives definately outweigh the negatives and we will return. The Cove has become our favorite "home away from home".

  • Stayed: October 2012, travelled as a couple
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Thank PAdixie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2012

We only spent a single night at the Cove Lakeside while doing a winery tour of the Okanagan Valley however we did enjoy our stay. The one bedroom suite was very nicely appointed with a full kitchen and a comfortable bed. The resort grounds were very well kept and we enjoyed a nice lunch at the restaurant.

Would definitely come back to the Cove in the future, especially for a longer stay.

  • Stayed: September 2012, travelled as a couple
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Thank SScapades
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Cove Lakeside Resort

Address: 4205 Gellatly Rd | Westbank, West Kelowna, British Columbia V4T 2K2, Canada
Phone Number:
Region: Canada > British Columbia > Okanagan Valley > West Kelowna
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 5 Hotels in West Kelowna
Price Range: £76 - £250 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Cove Lakeside Resort 4*
Number of rooms: 96
Official Description (provided by the hotel):
The Cove Lakeside Resort is a luxury all-suite resort featuring 120 elegantly decorated one, two and three bedroom suites, indulgent treatments at The Spa at the Cove, a private lakefront beach, two seasonal outdoor pools and a private marina. With a peaceful waterfront setting and dramatic views of Okanagan Lake, we are a place where the beauty and solitude of nature is just 20 minutes from the shops and restaurants of downtown Kelowna. While our surroundings are known for their breathtaking views and recreational opportunities; unparalleled guest service and boutique-style hospitality are the heart of The Cove Lakeside Resort experience. Whether you’re visiting for a family vacation, romantic getaway, wedding celebration or corporate gathering, you will feel truly at home away from it all. ... more   less 
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Also Known As:
Cove Lakeside Hotel West Kelowna
Cove Lakeside Westbank
The Cove Lakeside Resort Kelowna/West Kelowna, Canada

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