We went to a wedding at the resort and stayed for 2 nights. I had booked a "room" in the resort, which is mostly suites, but thought it would be fine as we would be out most of the time.
Turns out the "room" was the smallest hotel room I have ever seen, with no ice bucket, desk, or anything resembling a nice place to stay. It was, in fact an extra bedroom for a suite. I went to the desk to ask if there was another "room" that was bigger and to let them know I was unhappy. They let me know that these "rooms" were not going to be in the Resort Inventory as of 2014, but the only help for me was to "upgrade" for a minimum of $50 per night. They should NOT be renting these rooms, even for the "reduced rate" of $139, which turned out to be a VERY BAD CHOICE. The "Customer Satisfaction" person called to let me know the ONLY solution was an upgrade and she was anything but satisfying in her attitude. I had also requested a King Size bed, which was listed, but all of these rooms were queen size, which was NOT acceptable.
On the positive side, the people in the lounge were wonderful and the wedding was great, including the food. As it was late September, the pool wasn't open but looked inviting.
So, if you go, make sure to get a suite.
- Official Description (provided by the hotel):
- The Cove Lakeside Resort is a luxury all-suite resort featuring 120 elegantly decorated one, two and three bedroom suites, indulgent treatments at The Spa at the Cove, a private lakefront beach, two seasonal outdoor pools and a private marina. With a peaceful waterfront setting and dramatic views of Okanagan Lake, we are a place where the beauty and solitude of nature is just 20 minutes from the shops and restaurants of downtown Kelowna. While our surroundings are known for their breathtaking views and recreational opportunities; unparalleled guest service and boutique-style hospitality are the heart of The Cove Lakeside Resort experience. Whether you’re visiting for a family vacation, romantic getaway, wedding celebration or corporate gathering, you will feel truly at home away from it all. ... more less
- Reservation Options:
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- Also Known As:
- Cove Lakeside Hotel West Kelowna
- Cove Lakeside Westbank
- The Cove Lakeside Resort Kelowna/West Kelowna, Canada