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“Great Hotel”

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The Cove Lakeside Resort
Ranked #1 of 5 Hotels in West Kelowna
Certificate of Excellence
Surrey
1 review
“Great Hotel”
Reviewed 5 June 2014

Suite is big, clean , has a great mountain view, better than expected . Central location to shopping needs and wineries. Felt like an actual resort with the swimming pools. Would have liked to stay longer.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank E C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,082 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (131)
Date | Rating
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English first
Kamloops, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 June 2014

We ended up staying for the Sunday Brunch for $33.00 each and found the value to be $13.00. Total for four with tip (small) and taxes came to $150.00 for breakfast. There was lots of choice but there was too much food for volume so found most stale. No labeling of exotic foods and placement of serving tools where not appropriate. Overall extremely disappointed in value of Brunch. Too bad that is the last experience at this resort as we were checking out that morning.

The staff that I experience where not trained very well even though they were courteous.

Four pm check-in was disappointing as the wedding we were there for started at 4. They did recommend that we could change in their public washrooms (they had stalls).

We did not let that effect the wonderful wedding and friends that we experienced that weekend. We had a great time!

The resort has major potential.

  • Stayed May 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with this hotel

Helpful?
1 Thank Eric W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cove_Lakeside_Resort, Manager at The Cove Lakeside Resort, responded to this review, 5 June 2014
Thank you for staying with us and for following up. Your comments about the brunch have been forwarded to the restaurant for follow up. I know the restaurant wants their customers to feel they are receiving value as much as we do. In regards to the check in time, this is a standard at most hotels, allowing us to ensure your room is clean and ready to standard after the departure of the previous guests. Realizing this can be inconvenient, I am happy that you were offered an alternative.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 June 2014

Overpriced. In our suite there was no cutting board, no large fry pan, no pot scrubbie, no bath robes, one roll of toilet paper. When we called the items were delivered however at the price we paid I would expect there to be everything we needed already there. Upon checkout I mentioned the deficiencies and was told in a derogatory manner that most people don't look hard enough for them. The service at the bar was dreadful. Three people there and it took 15 minutes to bring us two drinks. We won't be back. Again, very overpriced.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Donna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cove_Lakeside_Resort, Manager at The Cove Lakeside Resort, responded to this review, 5 June 2014
Your comments are helpful to us. We use this feedback to assist all our team members in achieving quality and service excellence. While I am pleased that the team corrected the problems immediately, we clearly have some room to learn from this. I thank you for taking the time to share with us.
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Maple Ridge
1 review
Reviewed 3 June 2014

It was such a beautiful resort and the 3 bedroom suite was amazing. Thank you so much for making this such a great stay.
Your staff was very friendly and the room was beautiful better than expected. Thanks again

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Sandra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Powell River
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 June 2014

My fiancé and I stayed here for the first time for a wedding in May. The actually resort is beyond gorgeous located right on the water. I found the service lacking very much and the food wasn't great compared to other resorts we've stayed at. Overall it's beautiful but needs an upgrade to the food and service.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with this hotel

Helpful?
2 Thank Candice C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary
2 reviews
Reviewed 3 June 2014

I have something to say, but feel awkward posting it on-line. I was unhappy with the Restaurant service. The waiter in question, said he would offer something, but did not do it. Enough said.
If you want more details you can call me.
Otherwise, I love this place! !!!!@






  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank vikingirl57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quesnel
1 review
Reviewed 3 June 2014

This is the second year staying there in May. We love it. Service is excellent. Only one complaint on our room. The nails that are under the carpet on the edges and the stairs poke through the carpet, we all continually stepped on them all weekend. Hope it is fixed for our stay next year.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Marlene H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Cove Lakeside Resort

Property: The Cove Lakeside Resort
Address: 4205 Gellatly Rd | Westbank, West Kelowna, British Columbia V4T 2K2, Canada
Phone Number:
Region: Canada > British Columbia > Okanagan Valley > West Kelowna
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 5 Hotels in West Kelowna
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Cove Lakeside Resort 4*
Number of rooms: 96
Official Description (provided by the hotel):
The Cove Lakeside Resort is a luxury all-suite resort featuring 120 elegantly decorated one, two and three bedroom suites, indulgent treatments at The Spa at the Cove, a private lakefront beach, two seasonal outdoor pools and a private marina. With a peaceful waterfront setting and dramatic views of Okanagan Lake, we are a place where the beauty and solitude of nature is just 20 minutes from the shops and restaurants of downtown Kelowna. While our surroundings are known for their breathtaking views and recreational opportunities; unparalleled guest service and boutique-style hospitality are the heart of The Cove Lakeside Resort experience. Whether you’re visiting for a family vacation, romantic getaway, wedding celebration or corporate gathering, you will feel truly at home away from it all. ... more   less 
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Also Known As:
Cove Lakeside Hotel West Kelowna
Cove Lakeside Westbank
The Cove Lakeside Resort Kelowna/West Kelowna, Canada

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