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“Could be so much better”

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Cynthiana Beach Hotel
Ranked #2 of 4 Hotels in Kissonerga
Certificate of Excellence
Rome
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Could be so much better”
Reviewed 2 October 2013

The public areas all look great but the bedrooms and corridors urgently need upgrading. We were unhappy with our room and were moved however both rooms had enormous iron burns all over the carpets. Breakfast choices were outstanding. The hotel is clean and the staff excellent. We had our towels changed every day and linen twice a week. The pools are beautiful and the natural lagoon fantastic. The location is stunning however there is a very long uphill walk to the main road for the bus and it is quite expensive to go to Paphos and back each night. Very unsuitable if you have the slightest mobility difficulty - even just arthritic knees.

  • Stayed September 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sweetmaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (157)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Polish first
  • Russian first
  • Slovak first
  • Any
English first
Bolton, United Kingdom
Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 September 2013

The hotel is quite good overall. Predomiinently occupied by Russian visitors. No tea/coffee making facilities unless you pay extra, same goes for fridges unless you are in Olympic wing or 'superior rooms'.

Breakfast & diner gave plenty of choice but avoid the rush (Russians seem to arrive within a few minutes of each other and they eat like there's no tomorrow). Main critism of restaurant service was the habit of clearing away the instant you finish. Bit annoying if alone - couldn't leave table to get next course or it would be cleared, relaid & re-occupied by time you return, Far better at lunch, were fewer guests so little pressure on staff.

General maintainance going on all the time but caused no disturbance

Though Paphos was a bit of a let down. Too many tacky bars & restaurants competing for business. It's been a poor year for tourism in Cyprus but some eateries seem to have forgotten that to get bums on seats requires more than heavy touting along the harbour

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Petrosh818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swindon, Wilts.
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 30 August 2013

This was our first holiday in Cyprus, and we chose the Cynthiana Beach Hotel as it appeared to have all we wanted and had good recommendations on Trip Advisor. The hotel is built on a peninsular of rock jutting out into the sea and in a prime location, so nearly all rooms have a lovely sea view.
We booked it through ‘On the Beach. com’, whom we can recommend as a booking agent, being thoroughly reliable and professional, flying out to Paphos from Gatwick by Easyjet. A private hire car was waiting for us at the airport and transfer time to the hotel was about 30 minutes. We had e.mailed the hotel prior to departure to ask if it was possible to have a top floor room, if available and received a quick reply from Liza saying that had been arranged. We arrived at the Cynthiana Beach Hotel about 2230 to be greeted by two nice friendly receptionists. However there was no one to show us to our room and we had been allocated a room at the far end of the hotel, involving a long trek up stairs and along corridors hauling a suitcase in 30+ degrees of heat, following the reception’s directions. We later found there was a much easier route round the outside of the hotel, including a lift very close to our room!
The room was very clean with a lovely sea view accessed by large glass patio doors on to the balcony. The best part of the room was the highly efficient air conditioning, which is essential in the Cyprus heat. However, we discovered there were a few minuses!
In most hotels of this calibre, we expect tea/coffee making facilities, the use of a fridge and use of the room’s safe box to be all included as standard. Not here though, as the room had none of those facilities and they charge extra for them all. If you want a fridge, we presume they come and install one for 5 Euros a day . There was a safe box, but inaccessible unless you pay extra. Room facilities are supposed to include a radio, which is fitted above the bed, but didn’t work at all. TV was okay, but quite an old set. We expected the radio to work and perhaps a flat-screen TV in a hotel of this calibre.

The balcony was rusty with badly flaking paint and much in need of renovation (they would be better replacing the metal balcony with a more durable plastic/ Polycarbonate material which would be low maintenance, not being affected by the sun/sea air). There was no fire-escape instructions on the back of the room door, which we thought was a legal requirement, but on our last day discovered them in the back of a drawer! The bed was quite comfortable, but the bed sheets were too small for the bed and could not be tucked into the mattress. It was only after we complained, that they found sheets that fitted! Also, the patio window curtains were too small and would not close completely. Room cleaning was not done until late afternoon on most days and one day we returned from a trip to find the bathroom floor soaking wet and the patio doors left wide open, with a hot wind blowing everything about in the room, not to mention the security aspect!
The food is a hot and cold buffet for all meals. We went half-board and found the breakfast very good, with all the usual stuff. Evening meals were pretty average, but nothing special. We found the clientele in the hotel comprised about 75% Russian, 15% French and us Brits making up the remaining 10%. The evening meal started at 1900 and we found that there was a certain nationality that had ‘greed’ on its agenda as though they would never get fed the next day, piling up their plates with far more than they could eat, only to leave half of it on their plates! Therefore, it is essential to get there early. The dining room included a large open-air terrace overlooking the sea, facing west, which was wonderful to dine and watch the sunset each evening.
Drinks were over-priced in our view, resulting in very few people having bottles of wine on their table, making do with water. This was further enforced in the bar, with few people buying drinks when we were there. In most hotels we have stayed in, they have a ‘Happy Hour’ which means drinks half-price or ‘buy one, get one free’. Not here though, as their idea of a ‘happy hour’ each evening is to have standard high charges for drinks and reduce their high prices by 30% during ‘happy hour’…whoopee. That didn’t make us ‘happy’!
Weather was perfect throughout our stay, so we were constantly in the pools. There are two of them, a large main pool and a smaller one, which is in the Olympian Wing - a recent addition of upgraded villa-type rooms that have all the facilities as standard in them that we expected our room to have, but at a higher price! The pools were very clean and well maintained and each had a small paddling pool for small children. Only complaint was that the pool cleaning staff was still cleaning the areas at 0900, an hour after the pools were open. At most hotels we stayed at, this is usually done between 0700-0800 each morning. Another minus is that the hotel does not provide pool towels for its guests, which was a ‘first’ for us! However, when we mentioned this, they kindly loaned us two nice towels for pool use. There are plenty of sunbeds available, so no rush to have to ‘reserve’ one with towels each morning! You could quite happily turn-up mid-morning and still find sun loungers available. If you wanted a dip in the sea, it couldn’t be easier as there is a rock-surrounded ‘lagoon’ area alongside the hotel with more sun beds and parasols available for free use by hotel guests, together with a beach bar.
The hotel is in a pretty isolated location, with only a couple of restaurants/bars nearby, but two small supermarkets on the main road, about 10 minutes walk away from the hotel, which we found useful for buying drinks and snacks. However, getting into Paphos town was easy. Bus No.615 runs about every 10 minutes along the main road and you catch it on the opposite side, costing 1.50 Euro for about a 15 minute journey to the Harbour bus terminus. Paphos town is well maintained with lots of shops, including Debenhams, Marks & Spencer etc. They also have open-top bus tours which we took.
Back at the hotel, as there is nowhere to walk to in the evening, we expected better entertainment than we got. Most evenings it was a duo on keyboard/guitar singing (badly) very old songs in English. There was an Elton John tribute night which got cancelled and the only worthwhile evening entertainment was a ‘Cyprus Night’, which they have each Wednesday, with local folk dancing and fun entertainment, encouraging the residents to join in.
All the staff throughout the hotel, from reception to restaurant staff were very pleasant, helpful and courteous and were always happy to please. Would we return? Yes, if the rooms included all the facilities that they currently charge extra for!

Room Tip: If you ask for a top floor room, they have the best views
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Adrian&Elena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gatewaytom30
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 25 August 2013 via mobile

This hotel has dated rooms but that is the only bad thing staff amazing can't do enough for you except for the animation team they are completely lazy they just can't be bothered don't no why they are even paid. The location is jaw dropping.I would defiantly stay here again.

Stayed August 2013, travelled with family
Helpful?
Thank gatewaytom30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harrow
Level Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 23 August 2013

Visited the Cynthiana for a week (from the 14th August) through Thomson holidays. We had visited the hotel in 2007 so it was our 2nd trip. We initially were booked in to a room in the hotel extension in the Olympic wing to find our air conditioning wasn't working. However once we complained the following morning we were moved to a superior sea view room in the main hotel within a couple of hours at no additional cost which included tea/coffee making facilities and a fridge. The hotel clientele has changed a lot since we last visited when most customers were British. Now the majority are Russian (maybe around 80%) with the rest made up of British, French and German. However this caused us no problems at all as reception staff all appeared to speak a number of languages including fluent English and we are not overly bothered about having to holiday in hotels used by mostly British clientele. I notice that some reviews state that the cleaning was not of an acceptable standard but we had no problems at all and had a lovely cleaner who popped in daily and tidied our room to a high standard. We had paid for a B&B board and the breakfast selection was extremely varied. There was something for everyone including cooked, continental, fruit, cereals etc and I couldn't fault it. We didn't actually eat lunch or dinner in the hotel so I couldn't comment on the quality of these options. The 2 outdoor pools and indoor pools and 'beach areas' were kept extremely clean and I didn't notice any problems with maintenance - all were spotless. Areas that could do with improvement include the 'gym' equipment and the tennis court - both areas looked quite tired and dated and needed improving to bring them up to a higher standard. I attended the daily aqua aerobics most morning and that was really enjoyable but am not sure what other activities were on offer to holiday makers by the resident animation team. The evening entertainment is quite disappointing (very few people appear to attend anything from what I could see), however as we are not particularly bothered, being happy to be out every evening in Paphos or Coral Bay it wasn't a problem to us at all. If 'atmosphere' and family evening entertainment really is something important to potential guests - maybe you should select a hotel with a greater choice of entertainment. There is no sand on the 'beach area' but a lovely lagoon area that is ideal for children to swim in as its very calm even when the sea is a little choppy. For older children and adults there is access direct to the sea and there is some fantastic snorkeling opportunities with coral and a wide variety of fish to be seen. In addition the 'Undersea walking' is based just up from the hotel so there is no travelling necessary if you want to do this (we did) and I'll be reviewing that separately (it was fantastic). On our last day we lost an item of clothing from our balcony which dropped on to the roof of the hotel below. The maintenance team had retrieved the item and reception brought it up to our room within a couple of hours. The only other complaint might be the lack of wifi in the hotel (unless you pay for it). It didn't overly both myself or my husband but our 14 year old really missed being able to access the internet and we had to source local restaurants where he could access. Overall I think this is good hotel based on the fact it is 3+ star. I agree with some of the comments by people stating that maybe people have overly high expectations of a 3+ star hotel. If you want luxury, you really will need to upgrade to a 4 or 5 staff hotel (and expect to pay for it). Very relaxing week in the hotel although we might try somewhere different if we travel to Paphos again just to have a bit of variety.

Room Tip: There is a noisy restaurant next to the hotel that belts out music until about midnight. I noticed...
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GillHarman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicosia, Cyprus
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 August 2013

The staff was very polite and very helpful. Very good breakfast with plenty of choices. Loved the private natural beach pool infront of the hotel, the view is stunning. The rooms are big enough for two person, and are cleaned every day. We stayed 4 nights and we enjoyed our vacations, Definately we''ll book next year!
For those who expect suites and everything to be perfect, book a in a five star hotel. but i definately recommend Cynthiana for peaceful and relaxing vacations.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Meli A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derby, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 August 2013

Staff was not friendly housekeeping every day change just towels and making bed.In a bathrom mirror was dirty,under a beds dusting,we found in a rooms big a cockroach!Every evening was very quietly not any atractions eg.karaoke etc.Everything is pay:wii fi per 1 hour 4 euro,tea/coffee and kattle per a day 2.50 euro.We booking room view on garden and we will get on a parking.At last day tv chanells was blocked,radio by bed no working.I felt very bad I got hooked on everyone too Russian.Beach is nice and rest is ok.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kris525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cynthiana Beach Hotel

Property: Cynthiana Beach Hotel
Address: Kissonerga, Paphos 8100, Cyprus
Region: Cyprus > Paphos District > Paphos > Kissonerga
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Kissonerga
Price Range (Based on Average Rates): £
Hotel Class:3 star — Cynthiana Beach Hotel 3*
Number of rooms: 230
Official Description (provided by the hotel):
Cynthiana Beach Hotel is set in one of the most unique and beautiful locations of Paphos, offering a choice of both rocky and sandy beaches. The hotel is within easy reach of Kato Paphos with its picturesque fishing harbour and the medieval fort. An exotic environment, offering piece and tranquility, surrounds the hotel complex with lush vegetation, complete with swaying palms and banana plantations. An extraordinary setting for an extraordinary hotel. ... more   less 
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Also Known As:
Cynthiana Beach Paphos
Hotel Cynthiana Beach

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