We went this Resort for our honeymoon, and prior to make our bookings we got the Ambassador card for USD 200, as Intercontinental stated on every of its Ads that the Ambassador card would guarantee an upgrade at every stay (check their website, it is still there). I got the card at home and it came with several printed materials stating the samething, a guaranteed upgrade at every stay. I checked online and on the material on how I should proceed to guarantee the upgrade, and in all of them it just said that I needed to present my card at the hotel on check-in. Guess what? Upon arrival no upgrade was offered and none was granted upon request. It is just absurd that the hotel simply dont ablige to the adds it makes. To my surprse, when I got to my room I saw a printed add stating:"Guaranteed upgrade at everystay, join the Ambassador today" It is intentionally misleading persons to spend USD 200 on a card on exchange of benefits that they dont deliver. I feel robbed by the hotel and will seek compensation. This is not an honest way of doing business.
On the hotel itself: The service and specially the food is well below the level you expect for the price they charge. Concierge was very late and made us lose an activity we waned to book. The structure is really great. The pros most people state here is true, I just preffer to go to another resort that I can trust.
- Official Description (provided by the hotel):
- The InterContinental Moorea Resort & Spa is nestled between mountains and a lagoon on a stunning French Polynesian island. Right on the resort grounds is Moorea's widest range of activities, which includes the Moorea Dolphin Center, Bathys Diving Club, tennis, kayaking, canoeing, skiing and Jeep tours. The Arahurahu Marae temple is also worth a visit. ... more less
- Reservation Options:
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- Also Known As:
- Intercontinental Resort & Spa Moorea Hotel Moorea
- Intercontinental Resort And Spa Moorea
- Intercontinental Hotel Moorea
- InterContinental Moorea Resort & Spa French Polynesia