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“Very poor customer service.”
Review of The Royal Oak Inn

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The Royal Oak Inn
Ranked #1 of 1 Luxborough B&B and Inns
Certificate of Excellence
Reviewed 3 May 2014

We booked this Inn for an overnight stay and was promised an e-mail receipt, which never arrived. Subsequent phone calls and e-mails went unanswered. In the week prior to our stay we were still unable to confirm booking and after reading that the property was up-for-sale and under administration, we sought an alternative. Imagine my surprise when the bank statement arrived to find I had still been charged for the stay without even the courtesy of an invoice or any correspondence. PLEASE BEWARE.

  • Stayed: May 2014, travelled as a couple
    • Service
4  Thank malcolm_howell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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99 - 105 of 179 reviews

Reviewed 18 April 2014

Although the pub is in administration we would not have known this . The service provided by the interim team the food the standard of upkeep was very good. We would certainly go back for a short stay or walking break . Great circular walks from the doorstep.

  • Stayed: April 2014
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1  Thank Gillipot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2014

We were staying at a holiday cottage further up the lane and walked here on a warm, sunny Sunday in February!! The pub is currently up for sale, but the lady looking after the place was highly accommodating and very friendly. We sat outside and had a couple of drinks and went to order food, only to find out the chef had stopped cooking. This was not a problem, as the landlady rolled up her sleeves, took our order and set-to in the kitchen. Fabulous delicious food was delivered within half an hour and it was great. We stayed for the rest of the afternoon, warmed our feet by the roaring fire and played a game of pool in the back room. During this time several locals and other tourists popped in for drinks. Later that week, my husband and his friend returned one evening and met several interesting locals, coming back home much later than expected! A super pub - pop in if you're passing.

  • Stayed: February 2014, travelled with family
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Thank Claire R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2013 via mobile

First things first, the place is in administration and is being run by a company to keep the place going whilst a buyer is found. That said, the two lady's running the place are doing the best they can with what they have, and a good job they are doing too! Lovely home cooked pub meals and nice beers and cider to accompany. The rooms are a bit on the small side and it is true there is no tv, if you find this a problem that's simply because you have forgot how to talk to your partner because we didn't really miss the tv and we are big tv watchers back home. Our room only had a bath and no shower. The location is very remote, no mobile phone reception and the nearest shop is miles away. The roads leading to the hotel are very narrow and at night are pitch black for miles and miles. The breakfasts are nice and plenty full and perfectly adequate for the day ahead, they also include cereal, yogurts, fruit and fruit juices aswell as the full English breakfast. Overall we probably wouldn't stay here again but that is not the hotels fault, it is simply because it's a bit too remote for our liking and have no reason to come back to this neck of the woods again. Minehead and Dunster are close by and worth a visit.

  • Stayed: November 2013
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Thank Ben R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2013

I booked without knowing how far off the beaten track it was. This 16c hotel fortunately had modern bedrooms and bathroom, which although ours was small it was clean and warm. It's true there was no mobile phone signal or even a TV, but it afforded us the opportunity to talk, read and get the travel games out. There were very few customers or guests, but the staff were friendly. Our breakfast and evening meals were served promptly and there was plenty of it. We stayed 4 nights.

Room Tip: Room 9 did not have storage to put clothes or toiletries in either the bedroom or bathroom. Also the...
  • Stayed: September 2013, travelled with family
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Thank Ann K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2013

The pub is in a fabulous rural setting, quite remote with no mobile reception. Our road atlas and sat-nav had no difficulties in getting us here (though it is, technically, in Kingsbridge, not Luxborough). As others have commented, our 'small double room' (Room 11) was very small with limited room to manoeuvre, limited storage space for clothes and no TV. The en-suite bathroom was also compact and tricky to navigate around with a bath but no shower. We knew that the pub had had (financial) problems in the past but were more than pleased with the service provided and the current quality of the food. Dinner was tasty, above-average 'pub food' and the breakfast options were varied and the cooked options arrived in good time. Staff were friendly and helpful. On one evening the pub was holding its first ever pub quiz and many locals turned up for the event but completely ignored anyone in the place who was not a local. On the following evening, there was a total lack of atmosphere with only a couple of locals in for an early evening drink plus a handful of visitors like us. I can recommend it for anyone wanting a quiet stop-over for a night but would hesitate to consider more than just the one!

Room Tip: Carefully check size of room and facilities...if you want a shower for example, then ask
  • Stayed: September 2013, travelled as a couple
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Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2013 via mobile

As previous reviewers have noted this once perfect little inn is now unrecognisable. The manageress and a couple of regular staff are lovely and trying really hard but there is just too much wrong, and the once buzzy atmosphere has gone totally. On both Friday and Saturday nights it was like the Marie celeste and you can see why. We don't mind quiet places, but this was dead and totally lacking atmosphere. Once the pub had a 'destination' restaurant notable for a fantastic menu, heavy on well prepared fresh fish and game; there is now a very poor and limited menu heavily reliant on chips and bought in stuff. Only fish was fish and chips. Mash had a strange taste of blue cheese. The remote location means you are a pretty captive audience so going elsewhere to eat is not an option if you want a drink. Guinness was off, so was soda water, selection of just three really nasty white wines, with loads of bottles of dregs in the fridge. Not the best choice for our wedding anniversary. Breakfast was a shambles our first day: we waited 50 minutes for our food and when we asked where it was were told snappishly it couldn't be helped! Tiny portions served on small plates. Scrambled egg was a solid mass and had actually been shaped into a tower... You shouldn't be able to do this to proper scrambled eggs! Mushrooms tinned. No TV anywhere and no newspapers. The previous owners really cared, gave attention to detail and it was a fabulous place to stay. It is now clearly going bust fast and needs a radical rethink to save it.

  • Stayed: September 2013
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3  Thank stephfromlondon_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Royal Oak Inn

Address: nr. Dunster, Luxborough, Exmoor National Park TA23OSH, England
Region: United Kingdom > England > Exmoor National Park > Luxborough
Amenities:
Bar / Lounge Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Luxborough
Price Range: £37 - £55 (Based on Average Rates for a Standard Room)
Number of rooms: 8
Official Description (provided by the hotel):
Set in the lovely village of luxborough. The Royal Oak is surrounded by some of the most Beautiful countryside in the British Isles.With recently refurbished accommodation this Inn has sat in this picturesque landscape since the 14th century. Inside, this building boosts original flagstone and cobble stone flooring coupled with stone walls and open beams which give the building an unrivalled character. ... more   less 
Also Known As:
The Royal Oak Hotel Luxborough
The Royal Oak Inn Luxborough, Exmoor National Park

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