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“Mrs”
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Excellent
34 reviews
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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 5
Westward Ho, Bideford, Torridge, Devon, England

Reviews from our community

Excellent - based on 34 reviews
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Reviews from our community

Anne N
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Mrs”
Reviewed 29 September 2015 for a stay in September 2015
1
person found this review helpful

Beautiful location, stunning views and fantastic apartment with everything you could ask for and more. This is the perfect place to stay for a holiday, the furnishings, decor and beds are all of a high standard and there is plenty to do and see in the location. The owner, Debbie, made booking and paying easy and was helpful in every way. Thank you for a wonderful break.

Date of stay: September 2015
Was this review helpful? Yes
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Claribell...
Birmingham, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Truly wonderful apartment”
Reviewed 29 September 2015 for a stay in August 2015
1
person found this review helpful

We had the pleasure of vising this apartment in August and all I can say it is truly wonderful!! The apartment is beautifully furnished, with great attention to detail. Every single thing you would need is provided... even down to binoculars...not that you need them as the beach is literally below your balcony, so the views were amazing. It was immaculately clean throughout. The furnishings are all extremely comfortable including the bed in the master bedroom which after a lovely nights sleep we would lie and look at the view from the patio window. Brilliant location...very close to all the amenities and restaurants but quiet so you can have a peaceful and restful holiday. The owner was very helpful during the booking process and I would not hesitate to book again. Smooth arrival of keys etc.

Date of stay: August 2015
How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The location and the attention to detail in the apartment
Liked least: Nothing!!
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
People with disabilities Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
stephanie...
Lymington, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Lovely apartment but stressful / unprofessional interaction with owner.”
Reviewed 26 August 2015 for a stay in July 2015
1
person found this review helpful

In short - lovely apartment, but really stressful and unpleasant interaction with the owner, following my complaint about the services which were not provided.......

On the upside, this apartment is really lovely – beautifully decorated and furnished, with plenty of space and almost all mod cons, including secure underground parking. It nestles between Braddicks Holiday Park and the local shops, eateries and amusement arcade, right above the rocky end of Westward Ho! Beach, with an amazing view of the expanse of sandy beach which is revealed as the tide goes out. The sun comes round and catches one side of the large, furnished balcony in the late afternoon, creating a lovely spot for outside living.......

Sadly, there was a downside. The advert stated there was a hot tub/jacuzzi, shared indoor pool and private outdoor pool, none of which existed. It also stated that wifi was available, although this turned out to be only a BT hot spot, which was not working at all for the term of our holiday. This prompted me to complain, as I would not have rented this apartment if this had been made clear on the website. This led to the most stressful, unpleasant and unprofessional exchange I have ever encountered in our extensive travels, although the owner did offer £25 compensation by way of apology. The extended exchange of emails required in an attempt to resolve this culminated in the owner suggesting that we had worn out the bed springs on the king size bed during our 5 night stay, after I reported that it sloped down at one edge. I waited almost a month for the refund of my security deposit, from which the owner was also proposing deducting an illegal credit card fee. Ultimately, since she ceased to respond to my pleas to refund my credit card with the amount due, I was forced to obtain a refund through my credit card company.......

Top tip to any future bookers – as there is no option to pay securely through Holiday Lettings, I suggest you pay by debit card to avoid the credit card fee that the owner attempts to deduct – illegally - from your security deposit refund. I also suggest you report any issues on the day of your arrival to avoid finding yourself blamed for damage. A real shame – what should have been a lovely break well and truly spoiled.

Date of stay: July 2015
How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked least: Some advertised features did not exist - hot tub, 2 pools, wifi
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management Response
28 Sep 2015
We are extrememly grateful of any reviews positive or negative and will address acordingly.
Firstly we would like to ensure that customer satisfaction is of priority importance.
Relating to our FIRST complaint;
BT Wi Fi, up to now has always been relaible, could be intermittant in adverse weather. It was checked by mainatenance and appeared to be in working order.
Action - The property now has a fixed router. We profusesly apologised, although out of our control and as gesture of good will compensated an additional £25. In addition the customer had already been discounted £70.

Credit Card Fee; It is clearly stated within the advert that Credit Card fees are applicable. Majority of our regular guests pay via bacs or cheque at no cost with no oher reported complaints.
Action - N/A
Hot Tub, Private Swimming Pool;
None of the properties within Horizon View have a Hot Tub or private pool. We have contacted Holiday Lettings who have verified that the property has not been advertised with those facilities.
Action- Verification from Holiday Lettings.

Delayment in Return of Deposit;
We were unable to refund the deposit at an earlier time due to the customer not forwarding the booking form. Also the customer was requested a further reduction of £150.
Action- Once received the bookng form refund was processed immediately.

Mattress bering faulty;
The customer brought to our attention that it maybe defected. No previous complaints. After inspection found no defects. Many of our customers have requeted the retailers name as to where it was purchased and commented just how comfortable it is.
Action - N/A
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mrgrahamv
Level 3 Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Perfect sea escape stunning views quality appartment with great access for young and old.”
Reviewed 10 October 2014 for a stay in October 2014

We have just had a 3 night stay at Sea Escape my wife and I are in our early 50s and mother who is 84 ans needs a wheelchair. We all thoroughly enjoyed our stay. The booking process was smooth and keys arrived in plenty if time, thanks Debbie. When we arrived we all just stood and took in the stunning views. The appartment is well furnished with great taste. There was a telescope and binoculars which were great to watch the kite surfers. There is also wii if you have youngsters or just like that sort of thing. The location is right on the front and just a walk from the shops and cafés in Westwood ho!. Excellent many thanks.

Graham Linda and Anne

Date of stay: October 2014
Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Fiona355
Winchester, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Just Fabulous”
Reviewed 21 May 2014 for a stay in April 2014

A wonderful apartment, situated right on the waters edge.

Spectacular sea views from the lounge and the bedroom.

Perfectly located right in the heart of Westward Ho! shops cafés and restaurants just minutes away

Date of stay: April 2014
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Travelman...
Warrington, United Kingdom
1 review
“"Wow" wot a wonderful place”
Reviewed 1 May 2014 for a stay in April 2014

We booked this apartment due to the location which we found absolutely stunning being so close to the centre with local bars, co-op and other proper local sea side village shops. Try the pasties and cream teas Mmm. The apartment is very clean, also very spacious as it has two large bedrooms with separate bathroom, and dressing room en-suite. We found it has stunning views over the sea front and beach from lounge also bedroom. The block is very secure with key fob access, and the owner has left bikes and a surf board in the basement secure parking should any body be fit enough to use(we not) but great personal touch. I have to say stay here if you want a great mix of sea air, relax on the balcony with a glass of wine listening to waves or great walks. Also local driving to other resorts is very accessible should you wish to visit other towns. Overall can't wait to book again. :-) Enjoy!

Date of stay: April 2014
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Amblecote
Reviewed 21 May 2013 for a stay in May 2013
1
person found this review helpful

Date of stay: May 2013
How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The plush apartment and view
Liked least: nothing at all
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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