I’m sad to leave this review but unfortunately I feel that I must let the owners know what experience we’ve had at the restaurant this evening.
Moran’s has been my favourite restaurant since it opened and I have been here many times, had amazing food and even better service.
However after this evening feel I would not return or recommend to anyone.
We reserve visits to Moran’s for special occasions tonight being for our 6th wedding anniversary.
We ordered the set menu but made a couple of changes which the chef was happy to do. Unfortunately when this arrived one of the chicken dishes meat was off. You could smell it and unfortunately my husband ate it.
We called over a waiter who was apologetic and offered another dish of our choice to make up for the chicken, we declined but he insisted that we could choose another so we chose another beef dish. To be honest I’d had enough of the meal by then. The rest of the meal was fine (I can’t say up to usual Moran’s standard) but we finished the meal nonetheless.
When we received the bill I noticed an additional £5 charge for food on top off our set meal prices. I asked the waitress what it was for and she said it was for the extra beef dish we had had!!???
As you can imagine I said I was not happy to pay as we were given gone off chicken and had been offered an alternative, she called over the “manager” who said we were being charged for the dish, we explained what had happened.....he simply said our chicken is fresh so could not be gone off.
After much discussion I told him we would not be paying for the dish but we’re happy to pay the rest of the £170 bill for 4 of us. He basically called us liars about the chicken and stormed off.
He returned 5 mins later and threw the bill down on the table and started walking off. I told him I thought his customer service was appalling and that I would be leaving a review to which he walked up to the Bar and exclaimed he’d been threatened with a review!!!.......Seriously!!
He acted like a petulant child. I told him on paying the bill that I would be speaking with the owner to which he replied I am the owner!! Now I have visited this establishment many times and this jumped up guy in the grey suit is 100% not the owner. When I confronted him with my knowledge he stormed out to the kitchen.
As I said this was my favourite restaurant but after tonight will never return
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