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“Volveríamos sin pensarlo”
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Very good
3 reviews
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Overview
Condo/Apartment -
2 Bedrooms, 1 Bathroom, Sleeps 4
Elantxobe, Province of Vizcaya, Basque Country

Reviews from our community

Very good - based on 3 reviews
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Reviews from our community

Date | Rating
  • English first
  • Spanish first
  • Any
English first
English first
Spanish first
Any
English first
JetPack1
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Poor first impression left us disappointed.”
Reviewed 5 August 2016 for a stay in August 2016

Positives: The village is very pretty with the added benefit of a swimming pool and bars in the harbour. The apartment was clean and functional with an interesting view down to the sea. Our contact, Ibon was an excellent communicator before our stay - we had lots of texts.

Negatives: Poor customer service during our stay. We arrived on a Sunday at 3 o'clock and were directed by Ibon to meet in the village square to be shown to the apartment (the village is padestrianised). We were meet by a young women in a great hurry. She walked/ran to the apartment incredibly quickly down some very steep roads. At the apartment she opened the door, gave my husband the key and left. So quickly that I wasn't even in the apartment, she passed me as I was still walking down the hill. After all the communication with Ibon this was a massive disapointment.

Our first afternoon was spent trying to find a shop that was open nearby. There are no food shops in the village and nothing local open in the area. Our hasty welcome meant we hadn't been able to ask any questions.

To summarise, a pretty village and decent apartment but a poor first impression left us disappointed. My suggestion if you stay here is shop on the way and do lots of research first.

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
20 Aug 2016
Buenas, primero pedirte disculpas porque te hayas sentido de está manera, en ningún momento pensamos que después de todas las indicaciones, información de la zona y facilidades que te habíamos dado, pudieras sentirte así.
Acepto la crítica en la entrega de las llaves. La entrega de las llaves la hago yo personalmente, precisamente ese día tuve un problema personal y no pude estar. Tomamos nota para solucionarlo y para que no vuelva a suceder.
En cuanto a la tienda para comprar comida, cuando nos enviaste un mensaje preguntándolo, te respondimos y te dimos las indicaciones de donde estaba la tienda. De todas maneras vosotros vinisteis un domingo y los domingos la mayoría de las tiendas están cerradas, aunque la tienda donde os dijimos que fuerais está abierta incluso los domingos.
Aunque estuvierais enfadados por lo menos podríais haber contestado a los mensajes que os enviamos preguntando si estaba todo bien, y de la despedida.
Muchas gracias por haberos alojado en nuestro piso y espero que podamos coincidir en una siguiente ocasión y que terminéis con una mejor sensación.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lluicar
Algemesi, Spain
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 October 2015 for a stay in October 2015
Google Translation
1
person found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Las vistas (the views)
Travelling group: Spouse/Partner
Your age range 25-34
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
payasobut...
Tarragona, Spain
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 May 2014 for a stay in September 2013
Google Translation
1
person found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: lo cuidado que estaba todo
Liked least: la humedad del inmueble
Travelling group: Con mi pareja
Would you recommend this hotel to a friend?   Yes.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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