Phoned to book a room for 2 adults and one child and was advised there was a room but was not sure whether could fit an extra bed. Thought this was funny as surely if you are left in charge of room bookings you should know this. Staff member had to ring me back. When they rang back they said that it was possible which I was happy about but there was an issue with the system so she would get her manager to ring first thing in the morning when put on system. Received call apologising in the morning but the room had gone in between and I could not now stay. Disgraceful service absolute worse customer service experienced. A room that was put on hold for a customer by the hotel due to the hotels staff incompetence as they could not use system was released prior to them taking the action that they promised and that was just the booking experience! Had to tell family that we were not now staying. Disappointing!! Oh I was offered the number of a bed and breakfast 'over the road'. Great!!!
- Official Description (provided by the hotel):
- Independent Restaurant, Bar & Rooms. Stunning Cliff Top Views, Friendly Service, Delicious Food. Eat, Drink & Sleep. ... more less
- Reservation Options:
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- Also Known As:
- The Cliff House Barton-On-Sea, Hampshire