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“Now OK average carvery”

Park Inn Restaurant Thurrock
Cuisines: British
More restaurant details
Restaurant details
Good for: Child-friendly, Business meetings, Groups
Dining options: Dinner, Breakfast, Lunch, Highchairs Available, Reservations, Seating, Serves Alcohol, Waitstaff
Dorking, Surrey, England
Level Contributor
105 reviews
56 restaurant reviews
common_n_restaurant_reviews_1bd8 41 helpful votes
“Now OK average carvery”
Reviewed 7 November 2011

This establishment is now part of the group that includes Radisson hotels.

We enjoyed a family carvery Sunday lunch in a spacious and attractive dining room. The service was friendly and attentive, if a bit amateurish at times (our wine was opened without being offered to taste.

The food was pretty good value £16.95 for a 3 course carvery of beef, gammon or turkey. The food was nothing particularly special but equally not bad either.

The wine list was a high point. Someone had clearly given considerable thought to including a range of wines that you might not expect to find in a UK restaurant. We paid £20 for a bottle of one of our favourite and lesser known white wines from France - Picpoul de Pinet.

There are separate rooms where you can have more private family functions.

All in all, while the experience was nothing particularly special, we enjoyed a delightful family meal in an enjoyable atmosphere with attentive friendly service.

If you live locally and want a Sunday Carvery lunch this was OK.

  • Visited November 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank PES389
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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47 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
essex
Level Contributor
103 reviews
82 restaurant reviews
common_n_restaurant_reviews_1bd8 61 helpful votes
“AVOID AT ALL COSTS !!!!”
Reviewed 5 December 2010

We stayed at the park inn as it was the venue for my husband's works christmas party. On entering our room the first thing i noticed was that the room was freezing. We eventually managed how to put the heating unit on but the room stayed cold throughout our stay (more of that later) and the unit was quite noisy too. Seeing as we has stayed on the coldest week of the year we was surprised to find that the bed only had a very thin wafer like duvet ! I searched around the room for the spare blanket that most good hotels supply but this ptoved fruitless. It was in fact the coldest hotel i have ever stayed in. Next point was that a good hospitality tray always has biscuits. Not this one and even the milk portions were too sparse. The Tv was quite ancient and very hard to work out how to even turn it on ! Well onto the Christmas party now-the food was truly awful. We had all wrote our names out previously and ticked which dish we would like but this was pointless as the waiters just randomly gave out the dishes saying "who ordered the turkey" etc etc. Then once you were lucky (or unlucky as the case was with the food) you then waited ages for the veg to appear and then the potatoes ! The food was inedible. Once back at our ice block room we had to order a sandwich as we were starving. At six in the morning i woke up to make a coffee and was shocked to find there was no electricty. My husband went to the reception to ask why and they replied that some rooms had no electricity and they were trying to sort it. The result was that i had to go to breakfast looking rather untidy as the room was so dark i couldnt see what i was doing with my hair and make up etc. At the breakfast room i discovered that i could not have coffee as the electric powered the coffee machine but i could have tea (?) The breakfast was nasty. The food was swimming around in tomato juice. Dire. We decided to go straight back to our room, pack up our things and flee. When my husband went to settle the bill he told them of our anger at the electric situation, along with some other disgruntled guests. We were told these things happen and that there would be no discounts. Charming. We wont be staying here again thats for sure.

Helpful?
2 Thank countessraven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essex
Level Contributor
107 reviews
72 restaurant reviews
common_n_restaurant_reviews_1bd8 57 helpful votes
“shocking.”
Reviewed 3 October 2010

We visited on Sunday 26th September with friends for the sunday Carvery.
I would like to point out that my partner use to visit the restaurant some 10/11 years ago to celebrate family birthdays etc, the whole family highly recommended the restaurant, ( it has now changed names from the Stifford Moat House, to the current " Park Inn Restaurant Thurrock".
We made a reservation 6 people for 1.30, we arrived promptly, we stood around for maybe 4 to 5 minutes before we were greeted, we were seated in the corner, the first thing I noticed were the white table cloths which were all stained, the waiter and waitress both came over to take our drinks order, we order a pint of beer, coke, still and sparkling water, a glass of rose wine and a bottle of white wine, we ordered our starters some of which they did not have, they brought most of the drinks and our starters, 25 minutes later the wine turned up, ( we had requested our drinks several times by this point ) the wine was all ready open when it arrived they just poured it, they did not offer that we test the wine. The table water turned up in a jug which was completely inappropriate, my friend poured some water for my god daughter and spilled it , as the jug was far to big which made it far to heavy.

The starters were similar to something you would pick up in a bad road side cafe!, really not enjoyable! we had to ask for bread, we were told we could have it but would have to pay for it, the butter turned up in little portions.

The main meal was as expected a Carvery, the idea being you have a choice of meat which they carve for you whilst you watch , the plates were far to hot, so every one was burning them selves, my friends asked for his beef to be pink! as it looked like something that you could use on the sole of a shoe!, the young guy serving replied " they are not allowed to serve it pink any longer! as they have had to many complaints ), the yorkshire puddings were frozen, I think the roast potatoes were also, the stuffing was not edible, the vegetables were poor to say the least!!!!.

We all sat down to eat the lunch, my friend does not eat gravy, her plate looked worse than a bad school dinner, at least for the rest of us the gravy made the dinner a little more moist.

Dessert, once again you had to help our self, ( on the last visit some 10 years ago they served a fantastic dessert trolley at the table), the staff were not there to assist and the lights had been turned out!!! there was a choice of 4/5 different cakes, all of which were bought in, they had run out of cream, as there was no one on hand to help us ,a slightly older lady went into the kitchen herself to get the cream.

We finished with coffee, I have no idea why, I think by this point we had al found the whole experience completely disappointing, even the building itself which used to be wonderful and very very well kept, looked shabby, the very least they should do is invest in some nice dinning furniture and some new table linen and perhaps think of refreshing the restaurant by means of some decoration.

We paid the bill and left!, the service, the staff ,the food the whole experience was very very poor, whilst we were there we joked and said Gordon Ramsey needs to pay them a visit, only is its not funny to take friends out for lunch and leave so disappointed,and have to pay for something so bad, our friends joked and said they would pop into Penny Hill Park for lunch on there way home.

I hope someone from the restaurant reads my review and acts upon it, they need to train the staff and perhaps employe a couple more for such a busy shift, improve a huge amount on the cuisine and do a big tidy up, perhaps even put in a bit of tender loving care into there restaurant to return it to its former glory.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank BellaBellaEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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