“Its so bad its funny..'
I will start with the only positives - A Friday afternoon off work on a beautiful July day, my boyfriend 40th, scenic drive to Blackaddie hotel and we had a TV with BBC. But its downhill from there...
As you enter the hotel, you are greeted by decor that is almost medival - and a strange woman and a man in chef whites.
Next, you go up a flight of stairs - the walls are adorned with lop sided pictures, the stairs are carpeted red - but at least the carpet is almost clean.... the same story continues in the room; there hasn't even been an attempt to clean it. The window was jammed shut even though it was a beautiful day outside, The room was small, shabby and stuffy, the TV was placed on top of a wardrobe? The surfaces are coated in dust; the en suite shower area was small, a plastic shower cubicle as well as a whole host of stains that I will not describe in detail in fear of putting you off your dinner. I couldnt wait to get out of the room.
After 20 minutes of enduring this room I asked reception if we can change room, we were shown to a clean fresher room...
Waited another 15mins, I went to the reception to inform them that we would like to take it and we were met with the worst behaviour I have ever witnessed in public hospitality.
The woman who was at reception tried to tore my bag away from my hands and screeched....give it to me'!! This was displayed when I said I would carry my own bag in the process of changing our room.
She LITERALLY—and I mean literally—grabbed my bag, she physically began nudging us with her body toward the front door and said, ‘Give it to me'. My boyfriend said....'oh dear, we better part ways.' The woman screamed back, 'Yes, I think that's best.' We were literally stumbling backwards trying to get out as quickly as she wanted us to. It was almost comical, but not quite.
The man in chef whites refused to return my money with immediate effect and said that that was not their policy. He also insultingly added that I had booked a 'cheap room' and Secret Escapes had my money.
"apparently having booked a special deal with Secret Escapes costing £144.00 and having a Louis Vuitton handbag isn't good enough for this officious and petty hotel."
Just like to add, I personally did not think £144.00 was 'cheap'!
In the end 14 days later,my refund was returned by Secret Escapes, Secret Escapes offered an abundance of generic apologies and a £20 pound voucher in my Secret Escape pot if I choose to use them again....no apology from Blackaddie Country House Hotel.
I felt sick every minute I spent on this hotel. I could never imagined to find such a trash place run by such undignified people.
Truly awful in every sense.
- Official Description (provided by the hotel):
- Relaxed comfortable award-winning 4 star restaurant with rooms in beautiful surroundings with fantastic food and friendly staff on the banks of the river Nith in Dumfries and Galloway. Close to Drumlanrig Castle Dumfries House and Crawick Multiverse. Fishing available. On the Southern Upland Way in beautiful walking and cycling country. Next door to a swimming pool with golf course less than 1/2 mile away. Only 45 miles from Glasgow ... more less
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- Also Known As:
- Blackaddie Country House Hotel Sanquhar, Scotland