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“Four Stars???”

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Castellaro Golf Resort
Ranked #1 of 1 Hotels in Castellaro
Italy
Level Contributor
32 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Four Stars???”
Reviewed 18 March 2009

Overall we had a good weekend staying at this resort. We found a special offer so it was good value but it definitely is not worth the full price and is most certainly more a three star than a four. We asked for a quiet room and were given just that and the only noise we could hear were frogs croaking in the distance. The rooms are clean and comfortable but cowboys have been at work. There were countless problems with the electronic system which operated everything and even after we settled our account and returned to pick up our luggage we found we were locked out! The afternoon we arrived it was boiling in our room but the heating system (regulated by reception) could not be turned down so we had to have it turned it off completely. The staff, however, were very kind and came immediately every time there was a problem.
Breakfast was good with enough choice and we had two excellent meals in the restaurant.
The spa is well equipped with efficient staff and there is herbal tea, water and chocolates on offer. The pool area is dimly lit with scented candles burning all around it and is very relaxing.
This resort is located on the top of a hill and the road to it is not for the faint hearted. On one side there is the view of the sea and on the other some hills and, unfortunately ,the motorway.

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WelshladyItaly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Scotland
Level Contributor
49 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 19 September 2006

Castellaro Golf Resort is situated in perhaps not the prettiest areas of Italy. While it may have all the facilities that warrant a 4 star resort the servivce is more 2 Star. On arrival it was apparent that we were in the one (mostly) completed building in a sea of development and the whole resort is not likely to be completed for at least two years. The images they use to publicise themselves are very 'selective'.
The 24 hour cafe refused to serve food because all the staff were recovering after a wedding the previous day. The safe in the room had not been connected and we were woken at 7am by heavy machinery. Our view being over a nice valley to the sea marred only by the heaps of gravel masquerading as miniature mountains yards from the hotel.
The grounds were in the infancy stages of much needed landscaping and due to events later in the week even more so by the time we left.
Breakfast was decidedly average more on par with a 2 Star rather than a 4 star hotel and if you were late often running short. There was no hurry to clear away dirty dishes. generally the place was understaffed.

Mid week due to torrential rain and thunder areas of the complex suffered severe subsidence and much of the ground collapsed. Of course in such bad weather most people wanted to use the indoor pool and gym - It was flooded!
Windows had been smashed and generally the place was in a worse state than before.
No compensation was offered except that having complained at the state of things at the beginning of the week we negotiated free tennis (did I mention you have to pay for all tennis , golf etc)

So give it a few years and it may be respectable but I suspect the problems run deeper than just the decor.

  • Liked — The toothpaste in the bathroom.
  • Disliked — Having to pay for all the extras in a complex that was far from finished.
  • Tips/Secrets — I think the review says it all
  • Stayed September 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
14 Thank Beaks21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Castellaro Golf Resort

Property: Castellaro Golf Resort
Address: Strada Per I Piani 1, 18011 Castellaro, Italy
Region: Italy > Liguria > Province of Imperia > Castellaro
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Castellaro
Price Range (Based on Average Rates): £
Hotel Class:4 star — Castellaro Golf Resort 4*
Number of rooms: 184
Official Description (provided by the hotel):
The Castellaro Golf Resort has a strategic location between Imperia and San Remo, in the verdant Liguria di Ponente area, with a panoramic view. The Resort surrounds the golf course occupying an area of 25 hectares. It consists of a 4-star hotel with 84 elegant rooms and comfortable apartments. The construction has been designed to satisfy requirements for privacy and comfort and to ensure a pleasant stay. ... more   less 
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Also Known As:
Castellaro Hotel Imperia

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