We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Dont Judge the Book by its cover - Very True for "Goa Villagio Inn"”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Goa - Villagio, A Sterling Holidays Resort
Ranked #3 of 5 Hotels in Betalbatim
New Delhi, India
Level 5 Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Dont Judge the Book by its cover - Very True for "Goa Villagio Inn"”
Reviewed 9 December 2013

Dont Judge the Book by its cover - Very True for "Goa Villagio Inn". This popular proverb is very true in case of this place.

Being a sterling member we booked this place with lots of hope. But the instances will give you a true picture of what it is and how they treat their guests.

Some points to highlight:
1. Ambience: Fair

2. Front Desk Staff Behaviour: Poor. Specially the resort manager Ms. Irene. The entire staff was not able to speak in front of her like she is not running a hotel but a military hostel.

3. Check-in: Extremely Poor, they took 3 hours to allot a room inspite of having confirmed booking 3 months in advance. We reached there from Karwar at 8pm and informed the resort twice that we will be reaching by late evening. By 9pm we were given a room no 404 and in just 30 mins we got a call stating that eigher we change the room or ele we need to pay Rs 600/day extra. Later they reduced the same to Rs 250/day. We dont know when we hada booking 90 days in advance andwe were pre-booked then why 404 was allotted and they why we were threntended to pay extra. After getting exhausted for entire day in site seeing and driving once reaches the hotel to take rest and enjoy, instead we were not able to go to bed till 11pm.

4. Front Office/ Reception: The receiption is NON-AC and in summers when a guest travelling with 2 small kids is asked to sit for hours for alloting a room in heat, you can visulaize what it will be.

5. Billing: We booked a 3 beded room, but we were asked to pay for extra bed as the 3 beded room was not available in the category we had booked. What is the use of prior booking if they can't block the room for the booking they had already done in advance.

6. Room Linen: Not a tall clea, has lot of oil stains.

7. Facilities:
- No lifts in the resort. Difficult for family and elderly people.
- Swimming pool was under maintenance for the entire week and every day they use to say it will be fixed today. Why can't they have courage to say it will be out of order for the next 10 days or so.
- No first Aid box: We needed the first aid box as my younger kid had abrasions from the visit to the beach and there were no medical store nearby so we asked from the front desk but we couldn't get that as the staff was most unresponsive.
- We wanted coffee sachets in place of tea bags, but we were asked to pay extra @ 15rs per sachet as it was there policy to provide 2 tea bags and 2 coffee sachets. We simply asked to replace the tea bags with coffee as we dont drint tea but they simply refused and asked to pay for such exchange.

Finally its not a resort which they claim to be. Will never visit this prioperty again!!

Room Tip: Rooms facing the swimming pool are good
See more room tips
  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank a1616061
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SterlingHolidays, Owner at Goa - Villagio, A Sterling Holidays Resort, responded to this review, 6 January 2014
Dear Sir/Madam,

Greetings from Sterling Holidays!

We thank you for taking the time to give a detailed review of your stay. We deeply value our members’ feedback.

We have duly noted your concerns on the check-in process, responsiveness of staff,cleanliness and availability of pool facility. We have shared your feedback with the management.. Please be assured that each aspect will be thoroughly looked into and corrective action will be taken wherever necessary.

We look forward to your next holiday with us and would like to assure you that you will not be disappointed. In this connection, we would like to request you to log on to http://www.bagfulofmemories.com/ and browse through the many happy images our members are sharing. These images on social media will assure you more than our words that Sterling is working hard at delivering memorable, happy holidays!

Sincerely,
The Sterling Holidays Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

358 reviews from our community

Traveller rating
    91
    163
    61
    19
    24
See reviews for
170
107
4
10
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (127)
Date | Rating
  • English first
  • Italian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Muscat, Masqat, Oman
Level 3 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 8 December 2013

Nice resort, with great ambience. Kids will enjoy swimming the stay, with the kids zone well equipped. Restaurant serves exotic Goan dishes, though I would recommend to try the real Goan dishes in the shacks. Overall, a good property and good atmosphire, for family stay

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Alex1967959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 November 2013

I loved my stay at Sterlings last month. Went there for a week's trip with Family.
Easy to the pocket and great experience. The staff is very cordial & food was good too!

Good Job! Will surely recommend it to my friends.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pooja2411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 4 Contributor
48 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 14 November 2013

Nice resort, with great ambience. Kids will enjoy the stay, with the kids zone well equipped. Restaurant serves exotic Goan dishes, though I would recommend to try the real Goan dishes in the shacks. Overall, a good property, for family stay

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Drivingmypassion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Goa
Level 6 Contributor
147 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed 8 November 2013

We have been Sterling members since mid 90s...and experienced real bad days.Reluctantly booked Villagio for 2 nights....and what a surprise!!

Beautiful property and what a change or turn over in Sterling hospitality!!Staff was courteous but it was amazing to see how well the house-keeping staff worked. had a little problem with fungus (was pouring cats n dogs) but the housekeeping did an excellent job.

Nice pool and garden all around.Breakfast was ok...but at meals preferred the A la carte and Goan food.F&B needs improvement....the manager himself could wear a smile!

Congratulations to the GM to maintain this standard of /in Sterling. Noticed that most employees were local....but they worked very well! For the sterling properties, I have seen ..this is 5 star!! though not on equal footing when it comes to hotel grading.Congratulations Sterling to AT LAST....to.reach this bench mark!

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank holidaymaniacGoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 4 Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 7 November 2013

Been there twice as a member. Beautiful resort. Good Swimming pool but deep. Rooms very nice and big. Main thing is Food. Never had such kind of food in Mumbai where I stay. Reception staff very co operative.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ATULKAKKA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 November 2013

Nice & small resort, all the things went perfect....room service is good. Pool is neat & clean. Activity room has various things to pass your time. Food is decent (not wow). Only concern is no lift....so prefer to take a room on lower floors.

Room Tip: Take rooms on lower floors as no lift is there
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnkitBehl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Betalbatim
17.0 mi away
Goa - Club Estadia, A Sterling Holidays Resort
4.6 mi away
Goa La Vida Varca, A Sterling Holidays
0.6 mi away
Jasminn by Mango Hotels
Jasminn by Mango Hotels
#1 of 5 in Betalbatim
390 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Beleza...by the beach
Beleza...by the beach
#2 of 5 in Betalbatim
789 reviews
9.6 mi away
Holiday Inn Resort Goa
Holiday Inn Resort Goa
#5 of 10 in Cavelossim
1,524 reviews
8.4 mi away
Radisson Blu Resort Goa Cavelossim Beach
Show Prices
Show Prices
Show Prices

Been to Goa - Villagio, A Sterling Holidays Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Goa - Villagio, A Sterling Holidays Resort

Property: Goa - Villagio, A Sterling Holidays Resort
Address: Thondwaddo, Betalbatim 403713, India (Formerly Sterling Holidays Villagio)
Region: India > Goa > South Goa District > Salcette > Betalbatim
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #3 of 5 Hotels in Betalbatim
Price Range (Based on Average Rates): £
Hotel Class:3 star — Goa - Villagio, A Sterling Holidays Resort 3*
Number of rooms: 58
Official Description (provided by the hotel):
Sterling Holidays Villagio, a boutique resort, is located in the lovely backdrop of Betalbatim. The welcoming interiors bring out the holiday spirit in you. Come and discover Betalbatim, the little village in South Goa that exudes an aura of pride for being a serene locale. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Hotels.com, TripOnline SA, 5viajes2012 S.L. and HotelQuickly so you can book your Goa - Villagio, A Sterling Holidays Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Villagio Hotel Betalbatim
Goa - Villagio, A Sterling Holidays Resort Betalbatim

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing