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Centra by Centara Coconut Beach Resort Samui
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Reviews (605)
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All reviewsfrench kissshuttle buspool accesslong poolfamily martshuttle servicesmall chargelove dogshotel is lovelyquiet locationsmall gymhired a carother islandssun loungersnearest shoprelaxing holidaykoh samui
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Reviewed 26 October 2013

Unfortunately we only stayed here for one night. Staff we excellent.. Very friendly, always smiling. Food was very good, but don't leave your food unattended as the local birds are cheeky and fast. Location was wonderful, right on a very quiet beach with very calm water and plenty of shore to stroll along and catch a glimpse of the sunset around the corner. Room was immaculate with a good shower, balcony overlooking the long pool, safe, tv, very comfortable bed. Would happily stay again.

Actually there are two pools here... We sadly didn't use either! They looked clean and beautiful

  • Stayed: October 2013, travelled as a couple
    • Value
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2  Thank Ash B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcbs, General Manager at Centra by Centara Coconut Beach Resort Samui, responded to this reviewResponded 28 October 2013

Dear Stratcat11,

On behalf of the Management team, we would like to thank you for taking the time to complete our Guest Questionnaire following your recent stay at Centra Coconut Beach Resort Samui. As guest satisfaction is of paramount importance to us your comments are highly valued in our efforts to strive for excellence in all areas of the hotel.

We are delighted to learn that you enjoyed your stay with us. Your kind remarks regarding our staff and services are received with great pleasure and have been conveyed to all Department Heads concerned. These will certainly serve as encouragement for us to continue improving the standard of our services.

It is always gratifying to know that we have been able to please our guests and we all look forward to the pleasure of welcoming you again soon.


Yours sincerely,

Centra Coconut Beach Resort Samui

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2013

Stayed mid September 13, the hotel was very quiet which was what we were expecting so was perfect for relaxation, we hired a car so could easily tour around the island when the clouds came over. We had beach front villa which was a lovely location with great views. The room was nice and cleaned daily, although we always seemed to be last in line so the cleaners never really got round to us until about 4pm. I really think to make the room that extra bit special it could do with a furniture update, it did look a bit worn.
I found the restaurant to be good, the meals were always well presented and tasted lovely, I've read some of the other reviews saying the food wasn't too good, the choice was a little limited but otherwise great.
The sea was shallow for quite a long way out but with sandals you can easily walk to the edge of the reef. The kayaks were also really useful and were easy to use even in the shallow area.
As has been previously reviewed there were two very friendly dogs who slept on our veranda every night we were there, I'm sure they get plenty of treats but still look a bit skinny, we fed them each day, were sad to leave them but I'm sure they're fine.
My one complaint would be, we were leaving about 4am for the airport, at midnight the air conditioning switched off, I did complain about this as I felt I had paid up until the moment we left. I would make sure you are not in the same position when staying at the hotel as I ended up without sleep for the night and the 26 hour journey home.
To summarise, if your looking for a quiet time on the beach with friendly staff and dogs, this is the place to visit.

Stayed: September 2013, travelled as a couple
2  Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcbs, General Manager at Centra by Centara Coconut Beach Resort Samui, responded to this reviewResponded 17 October 2013

Dear Paul S,


On behalf of the Management team, we would like to thank you for taking the time to complete our Guest Questionnaire following your recent stay at Centra Coconut Beach Resort Samui. As guest satisfaction is of paramount importance to us your comments are highly valued in our efforts to strive for excellence in all areas of the hotel.

We have taken a good note of your comments regarding the service quality from Engineering department regarding to Air condition and would like to assure you that appropriate action will be taken to remedy, where necessary, the problems which you have highlighted. We would like to sincerely apologize for the inconvenience caused.

Apart from the points that you rightfully mentioned, we hope that we will be given the opportunity to welcome you back to Centra Coconut Beach Resort Samui in the near future.


Yours sincerely,

Centra Coconut Beach Resort Samui

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Reviewed 1 October 2013

We stayed here for 10 nights in mid September 2013 on our Honeymoon, in a deluxe villa beside the Seaview Villa which is on the seafront. We arrived very early in the morning and only had to wait approx one hour for the room to be ready. From the moment we arrived, the ladies on reception (esp. Paula) were so welcoming and friendly with very good speaking English.

The room and bathroom were large and comfortable typical of a 3* resort, cleaned every day to a high standard.The television had a few Western television stations.

The beach is beautiful although very shallow so not suitable for swimming. The pool looking out on the beach is very clean and well serviced with sun beds and staff taking drinks orders.

The hotel is quite remote, about 40mins from Chaweng in a rental car and 25 mins from Lamai. It is a perfect location if you want a very peaceful and quiet holiday. The island of Koh Samui isn't very big and it is easy to get around. A taxi back to the hotel from Chaweng cost 800 baht one evening. The hotel has its own taxi which is slightly more expensive than a local taxi. The free shuttle bus runs to Lamai and Chaweng on alternative afternoons returning 6:30pm. There is a small charge to get the evening shuttle bus home at 10:30pm. You need to book in advance for the shuttle bus and it was a very well run service.

The breakfasts in the morning are held in the restaurant. They were a mix of continental and cooked breakfasts(bacon, fried potatoes, eggs cooked to order, chicken/veal sausages, ham, baked beans, stir fried chicken/ veg and rice) which were mainly Thai style food but delicious. The staff were attentive during breakfast and very welcoming on arrival each morning.

The food in the restaurant was very tasty and has a great variety. The prices are dearer than a lot of other restaurants on the island but we felt the standard of the food and service was well worth the price and we ate in the restaurant most days. The price of cocktails (190bht) are more expensive than most bars in Lamai or Chaweng and didnt contain a lot of alcohol. The price of beers and soft drinks are cheaper in the mini bar in the room.

One of the main bonus points about this hotel was the staff, who were so pleasant and always went out of their way to greet us and assist us. The staff very very jolly with each other and seemed to like their jobs very much. We found the waiters/ bar staff Wut and Kai particularly charming and helpful. The manager was also very pleasant and keen to make sure we were being looked after.

I recommend this hotel in particular to individuals or couples looking for somewhere quiet in beautiful surroundings away from the bustle of Chaweng and Lamai. We would certainly recommend this hotel and will definitely return to Centra Coconut Beach in the future.

Room Tip: Deluxe Villa no A 302 was right next to the Seaview Villa.
  • Stayed: September 2013, travelled as a couple
    • Value
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Thank MissCA12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcbs, General Manager at Centra by Centara Coconut Beach Resort Samui, responded to this reviewResponded 2 October 2013

Dear MissCA12,

On behalf of the Management team, we would like to thank you for taking the time to complete our Guest Questionnaire following your recent stay at Centra Coconut Beach Resort Samui. As guest satisfaction is of paramount importance to us your comments are highly valued in our efforts to strive for excellence in all areas of the hotel.

We are delighted to learn that you enjoyed your stay with us. Your kind remarks regarding our staff and services are received with great pleasure and have been conveyed to all Department Heads concerned. These will certainly serve as encouragement for us to continue improving the standard of our services.

It is always gratifying to know that we have been able to please our guests and we all look forward to the pleasure of welcoming you again soon.


Yours sincerely,

Centra Coconut Beach Resort Samui

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2013

Just returned from a two week stay with my boyfriend at the Coconut Beach Resort and cannot fault it.

All staff were excellent - extremely friendly and were quick to help in any way they could.

Restaurant & bar - food was excellent and we enjoyed lunch and dinner in the hotel several times over our stay. There was a mixture of Thai curries as well as European food (although we stuck to Thai whilst we were there!). Breakfast was a mixture of continental (cereal, pastries) as well as curries and an egg 'station' where you can have eggs cooked to your preference.

The room - our room was a double, overlooking the long pool. Maids were great and somehow managed to keep things clean and tidy despite our mess! We had everything we needed for our stay.

In terms of location, the hotel is fairly remote and away from any type of hustle and bustle, which is absolutely fine if you're looking for peace and quiet. However, if you do fancy a night out in Lamai or Chaweng they can arrange evening shuttles for a fraction of the cost of a taxi, but you will only get a couple of hours in either town, so may want to pitch for a taxi if you do want a 'proper' night out.

We would have no hesitation recommending this hotel to those looking to stay on Koh Samui.

  • Stayed: September 2013, travelled as a couple
    • Value
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Thank sarah1060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcbs, General Manager at Centra by Centara Coconut Beach Resort Samui, responded to this reviewResponded 2 October 2013

Dear Sarah 1060,

On behalf of the Management team, we would like to thank you for taking the time to complete our Guest Questionnaire following your recent stay at Centra Coconut Beach Resort Samui. As guest satisfaction is of paramount importance to us your comments are highly valued in our efforts to strive for excellence in all areas of the hotel.

We are delighted to learn that you enjoyed your stay with us. Your kind remarks regarding our staff and services are received with great pleasure and have been conveyed to all Department Heads concerned. These will certainly serve as encouragement for us to continue improving the standard of our services.

It is always gratifying to know that we have been able to please our guests and we all look forward to the pleasure of welcoming you again soon.


Yours sincerely,

Centra Coconut Beach Resort Samui

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2013

Stayed here with my girlfriend for 2 weeks, we loved it, its location is in the quieter part of samui which is what we wanted. The busier towns of Chaweng and Lamai are easy to get to by scooter(which can be rented from the hotel) or via the free shuttle service the hotel offers.
We loved our pool access room, the 75m pool and decking area was a nice place to relax and unwind as is the other pool by the beach. we were lucky enough to sit on the beach after dinner one evening and watch a nearby thunderstorm lighting up the sky with the barman bringing us drinks.The food was a treat (i wont be having a green curry at home again)the chef was happy to accommodate any requests and to prepare specials for us.
have to say thank you to paula on reception for helping with everything and for helping my girlfriend organise my birthday-a six course feast basically sitting on the beach, the even lit lanterns for me to let off into the sky - nice touch. also a thank you to wut on the bar for making us constantly laugh and smile-he loves his magic.
Lastly i must say a big thank you to the manager-John for my birthday gift and well wishes, He and his team of staff really couldnt do enough for you.we would love to return in the future.

  • Stayed: September 2013, travelled as a couple
    • Value
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    • Cleanliness
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Thank kyle c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcbs, General Manager at Centra by Centara Coconut Beach Resort Samui, responded to this reviewResponded 2 October 2013

Dear Kyle C,

We would like to thank you for taking the time to complete our Guest Questionnaire following your recent stay at Centra Coconut Beach Resort Samui. As guest satisfaction is of paramount importance to us your comments are highly valued in our efforts to strive for excellence in all areas of the hotel

We are delighted to learn that you enjoyed your stay with us. Your kind remarks regarding our staff and services are received with great pleasure and have been conveyed to all Department Heads concerned. These will certainly serve as encouragement for us to continue improving the standard of our services.

It is always gratifying to know that we have been able to please our guests and we all look forward to the pleasure of welcoming you again soon.

John

Centra Coconut Beach Resort Samui

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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