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Centra by Centara Coconut Beach Resort Samui
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All reviewsfrench kissshuttle buspool accesslong poolfamily martshuttle servicesmall chargelove dogshotel is lovelyquiet locationsmall gymhired a carother islandssun loungersnearest shoprelaxing holidaykoh samui
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267 - 272 of 602 reviews
Reviewed 2 June 2014 via mobile

Sa-wad-dee! It's the final day of our 2 week stay at the Centra Coconut Beach so, here is the review of our experience. Having read the reviews on trip advisor prior to booking our holiday we felt that we had a good idea of what we could expect. Yes, it's a quiet location so, if you are looking for a wild time you might be better off looking at hotels in Chaweng or Lamai. For us it was perfect. A great location, well maintained and delightful friendly and helpfull staff.

Despite reading reviews regarding food we found the breakfast selection more than adequate with eggs cooked in any imaginable fashion to order, bacon; chicken sausages, a good range of cereals, fresh fruit, pastries and fresh juices. So no problems there. The choice of food on the main menu is fine and we felt, good quality. You may want to venture out a bit further for a wider range of food choice. Just a short walk along the beach to the left of the hotel as you look at the beach is resturant called the French Kiss. Well worth a visit - check them out on Trip Advisor.

If you want to venture out to Chaweng or Lamai then the hotel offers a daily shuttle service to both locations on set days - 2:30 p.m. - 6:30 p.m. and 6:30 p.m. - 10:30 p.m. The daytime trip to Lamai is 50 baht and 200 baht in the evening return. Chaweng is 100 and 300 baht respectively. Scooters are available to rent at 400 baht for 24 hours from the hotel.

If you want to save on the cost of beer then take one of the free cycles or walk to the Family Mart approximately 1 mile from the resort. You can get bottles of Chang (630 ml) for 50 baht. Bottles of brand spirits are available on parr with U.K. prices. For the more adventurous, brands of gin and vodka unknown to me can purchased for less than 400 baht per standard bottle.

There are 2 adorable dogs who are pretty much resident. Please take time to look after them. We were adopted by Scooby for the duration of our stay. We named him because of his uncanny resemblance to the much loved cartoon character. When we arrived he had an eye infection but this soon cleared up with a couple of half antibiotic tablets mixed in with his dog biscuits purchased from the Family Mart (only 50 baht, if you want to do your bit for our global family of 4 legged friends!) The brindel hound is equally lovable and got a healthy portion of dog biscuits on a daily basis. Once again, please show them a little kindness. There is a charity box for the Dog and Cat rescue foundation at reception - you may even want to visit one of their centres. There's one about 3 miles north of the resort.

Trip wise, as always, shop around.

All in all, we had an excellent holiday and extend our deepest gratitude to all of the staff at Centra Coconut Beach Resort for making it such a memorable time.

Khob-khun!

Stayed: June 2014, travelled as a couple
Thank Ricky P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcbs, General Manager at Centra by Centara Coconut Beach Resort Samui, responded to this reviewResponded 7 August 2014

Dear Ricky P,

Sawasdee krab, On behalf of the Management team, we would like to thank you for your recent stay at Centra Coconut Beach Resort Samui. As guest satisfaction is of paramount importance to us your comments are highly valued in our efforts to strive for excellence in all areas of the hotel.

We are delighted to learn that you enjoyed your stay with us. Your kind remarks regarding our staff and services are received with great pleasure and have been conveyed to all Department Heads concerned. These will certainly serve as encouragement for us to continue improving the standard of our services.

It is always gratifying to know that we have been able to please our guests and we all look forward to the pleasure of welcoming you again soon.


Yours sincerely,


Centra Coconut Beach Resort Samui

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2014

Just returned from a fantastic week at the Centra Coconut Beach. Booked one of the Deluxe Villa's and was not disappointed. It was large, airy and the air con kept it at a very comfortable temperature. The Jacuzzi bath was great, and the separate shower perfect for a post pool cool off.

Before leaving the UK, I emailed the hotel requesting a possible upgrade to the beach front villa (only 1 of) as we were celebrating a wedding anniversary, the response came within a few hours, and although the villa was unavailable, the hotel had laid a beautiful floral arrangement across the bed for our arrival, we thought this to be a special touch.

The breakfast choice each day was good, and open for 4 hours so fit in nicely with the lazy lie ins, and also those couple of early starts on excursion days. The restaurant menu was fairly limited, but everything that we had from it was tasty., food and drinks prices were not particularly cheap, but not extortionate.

All of the staff were polite and friendly and made a real effort to talk, their english was much better than out Thai!. The room was kept clean and tidy, with bottled water supplied each day.

Now this is not a hotel for those wanting some excitement. It is a 30 minute drive to the nearest resort (Lamai Beach) and there is no hotel entertainment or nearby shops. However, this was exactly what we were after, and were not disappointed. It is peaceful, and fairly isolated, and at this time of year (May) not many people staying there.

This is not an ultra modern, sparkly, entertainment hub. It is a hotel that although in some areas may need just a little TLC, ultimately feels quite homely, the slow pace and quiet surroundings just add to that relaxing atmosphere. We have already started making plans to return next year.

Room Tip: The deluxe villas are right next to the pool/beach/restaurant and include a jacuzzi bath.
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
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1  Thank Andy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcbs, General Manager at Centra by Centara Coconut Beach Resort Samui, responded to this reviewResponded 7 August 2014

Dear Andy H,

On behalf of the Management team, we would like to thank you for your recent stay at Centra Coconut Beach Resort Samui. As guest satisfaction is of paramount importance to us your comments are highly valued in our efforts to strive for excellence in all areas of the hotel.

We are delighted to learn that you enjoyed your stay with us. Your kind remarks regarding our staff and services are received with great pleasure and have been conveyed to all Department Heads concerned. These will certainly serve as encouragement for us to continue improving the standard of our services.

It is always gratifying to know that we have been able to please our guests and we all look forward to the pleasure of welcoming you again soon.


Yours sincerely,


Centra Coconut Beach Resort Samui

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2014

Stayed here two years ago and thought we would return as we liked the Hotel and its amenities.
However even though our accommodation was excellent and we loved the swimming pools especially the one outside our room a couple of things irked us. Firstly was the Restaurant did not always have everything available. One really annoying thing was that they had Pizza on the menu [included a free drink] and we tried to order it for lunch on several occasions only to be told they did not have them. Why were they on the menu? The other thing was the beach. They have a seaweed problem but the beach was never cleaned at all while we were there except on our last day when there was an inspection by Centara Senior Management. Also there was a problem with stray Dogs which did annoy some people although you can not really blame the management as a lot of the guests used to feed them so they were always going to hang around the place.

  • Stayed: March 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Service
Thank Phil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcbs, General Manager at Centra by Centara Coconut Beach Resort Samui, responded to this reviewResponded 7 August 2014

Dear Phil,

On behalf of the Management team, we would like to thank you for your recent stay at Centra Coconut Beach Resort Samui. As guest satisfaction is of paramount importance to us your comments are highly valued in our efforts to strive for excellence in all areas of the hotel.

We have taken a good note of your comments regarding the service quality from Food and Beverage department I would like to apologize for that and we will assure you that appropriate action will be taken to remedy, where necessary, the problems which you have highlighted. We would like to sincerely apologize for the inconvenience caused.

Apart from the points that you rightfully mentioned, we hope that we will be given the opportunity to welcome you back to Centra Coconut Beach Resort Samui in the near future.

Yours sincerely,

Centra Coconut Beach Resort Samui

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2014

Nice welcome, tranquil surrounding, value for money. Just wanna get there again soon if possible. by the way, if you want to eat traditional Thai food, the 1st choice to choose is "Klua Chao Bahn", located at Lamai beach. But if you prefer to dine Mediterranean, go to "The cliff" will be suited for you.

Room Tip: If you wanna rest nearest to beach, please book room number A301.
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Krisnun T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcbs, General Manager at Centra by Centara Coconut Beach Resort Samui, responded to this reviewResponded 19 September 2014

Dear Krisnun T,

Thank you for your recent stay with us. We are delighted to learn that you enjoyed your stay with us. Your kind remarks regarding our staff and services are received with great pleasure and have been conveyed to all Department Heads concerned. These will certainly serve as encouragement for us to continue improving the standard of our services.

It is always gratifying to know that we have been able to please our guests and we all look forward to the pleasure of welcoming you again soon.

Best regards,

Centra Coconut Beach Resort Samui team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2014 via mobile

We stayed here on our honeymoon in april, nice place but I would have a few concerns. When we arrived there was a damp smell in our room, it came from the bed clothes, this was quickly remedied. The restaurant frequently did not have half the dishes on the menu. The bar closed a 11pm every night, and the cocktails were weak. The shuttle bus to lamai was handy, but only gave us three hours in lamai before returning to the resort. It left lamai at 10.30pm and the bar closed when we got back. There is a restaurant down the beach called french kiss, well worth a visit.

Stayed: April 2014, travelled with friends
1  Thank prospect14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcbs, General Manager at Centra by Centara Coconut Beach Resort Samui, responded to this reviewResponded 12 May 2014

Dear prospect14,

On behalf of the Management team, we would like to thank you for taking the time to complete our Guest Questionnaire following your recent stay at Centra Coconut Beach Resort Samui. As guest satisfaction is of paramount importance to us your comments are highly valued in our efforts to strive for excellence in all areas of the hotel.

We have taken a good note of your comments regarding the service quality from Housekeeping department and would like apologize for the cocktail we are now on process of implementing, we will assure you that appropriate action will be taken to remedy, where necessary, the problems which you have highlighted. We would like to sincerely apologize for the inconvenience caused.

Apart from the points that you rightfully mentioned, we hope that we will be given the opportunity to welcome you back to Centra Coconut Beach Resort Samui in the near future.


Yours sincerely,

Centra Coconut Beach Resort Samui

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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