Travelled down to Caerleon, taking my youngest daughter to University, decided to stay overnight so we could settle her in, and fetch shopping etc.
Booked a double room for one night, ended up in a twin. Beds too soft and uncomfortable, no air in the room, couldn't open the window, stuffy and hot. TV wouldn't work, tea and coffee, but no kettle, refused to make a cup of tea using water from the bathroom sink. Tried to have a shower, no pressure, water came out at a trickle, and the shower leaked, water was faster running down the pipe, lost the water for a few minutes, when it restarted, it was alot faster, no cold water though, couldn't get any cold at all. The bathroom floor was dangerous, it sunk by the toilet so badly my husband almost fell, the bathroom door wouldn't close properly so no privacy at all. A boiler kept coming on close to the room, very noisy, and a constant noise of running water all night didn't make for a good night's sleep at all.
On a good note, the food was great, very tasty, the hotel owner ran the bar and did the food orders, his wife did the cooking, quick polite service, but the food was expensive, over priced for what it was, as were the drinks, £8 for a pint of lager shandy and half a cider, pushed the bill up alot from the initial £69 to over a hundred pounds, not including breakfast, as i didn't include it in the booking there wasn't any option to buy any, i was up and downstairs before he was.
He seemed genuinely surprised that there wasn't a kettle in the room, he claimed that guests were pinching them, but to be honest, if they had cleaned the room prior to us checking in, especially as we couldn't check in until 4pm, they would of known the kettle was missing.
All in all, a poor night's sleep, poor facilities, noisy from the boiler and constant running water, the outside was in really bad condition in desperate need of restoration. The bar and restaurant were really nice, the nicest part of the entire hotel, didn't make up for the poor parts though.
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- Also Known As:
- Roman Hotel Caerleon
- Roman Hotel Newport
- The Stuffed Dormouse Hotel Caerleon, Newport