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Darwin FreeSpirit Resort
Certificate of Excellence
Reviewed 10 August 2014

WE stayed here in June 2014, on a powered site. Beautiful grounds and very tropical. Excellent check-in. Lovely pools. Was impressed with the bathroom facilities and they were kept clean, although the garbage could have been emptied a bit more frequently as it appeared to be overflowing regularly. Lovely resort,

Room Tip: Not close to city centre and landmarks but on the main bus route
  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Service
Thank Cathy2698
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danella_FreeSpirit, Senior Operations Manager at Darwin FreeSpirit Resort, responded to this reviewResponded 11 August 2014

Dear “Cathy2698”

Thanks for your lovely review - we are very pleased to know you enjoyed your stay with us. We work hard to provide a product that suits all our guests, so we will ensure your comments are shared with our entire team. Your comments re the bins are noted and we will address this asap.

Thanks again and we look forward to welcoming you back in future.

Cheers
Danella, Sean and all the team at Darwin FreeSpirit Resort

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Reviews (516)
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257 - 263 of 516 reviews

Reviewed 9 August 2014

Great pool with restaurant and bar with live evening entertainment/activities & meal deals. Jumping pillow next door, so you can watch the kids while enjoying adult company. Win win for kids & adults...

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank DionneJez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danella_FreeSpirit, Senior Operations Manager at Darwin FreeSpirit Resort, responded to this reviewResponded 11 August 2014

Dear DionneJez
Thanks for your great review - we are pleased to know you had a sensational stay with us and enjoyed our facilities and activities. We aim to provide a holiday experience where both the parents and kids can relax and enjoy themselves, so we have big smiles on our faces reading your review.
We look forward to welcoming you back in future.
Regards
Danella, Sean and all the team at Darwin FreeSpirit Resort

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Reviewed 8 August 2014

We stayed at the Freespirit Resort in June. The resort is a friendly, relaxed place for the family. We stayed in a villa and I emailed the resort a few days before arriving to ask whether they happened to have a cot available for our son, they provided a cot free of charge and it was ready in the room when we arrived.
The resort is in a good location on the Stuart hwy, close to the city but not too close. The staff were friendly.

  • Stayed: June 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danella_FreeSpirit, Senior Operations Manager at Darwin FreeSpirit Resort, responded to this reviewResponded 11 August 2014

Dear “Laura M”
Thanks for your review - we appreciate your kind words and are very pleased to know you enjoyed your stay with us, that our staff were friendly and our resort was in a convenient location.
We look forward to welcoming you back in future.
Regards
Danella, Sean and all the team at Darwin FreeSpirit Resort

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Reviewed 7 August 2014 via mobile

We have been at the free spirit holiday resort which is really just a caravan park needing lots of work
I wrote a review on the 30th may about the lighting roads and gazebos this was not acknowledged by free spirit for 16 days after I rang on that morning to congratulate the two girls that were cleaning the toilet block near us I wish that I had not rang as the toilets were filthy before and the girls never did another clean at our block again floor filthy toilet paper all over the floor
This park has a major problem with sewerage 5 broken pipes in 6 weeks raw sewerage leaking through the ground where a poor staff member had to stand guard to stop children playing in it we had a smell every day for the last six weeks of our stay whilst they tried to fix it they just patched it, they may write a reply and say this has been fixed but the sewerage alarms were still going of the day before we left even there own staff said it was leaking but park would not spend money to fix major health problem
I note in some of the answers that have been give saying roads would be fixed by end of dry still full of pot holes nothing has been done and the wet season is almost upon them again
The office staff front desk are fantastic back office management need to go back and learn people skills

Stayed: July 2014, travelled as a couple
1  Thank rhonda054
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danella_FreeSpirit, Senior Operations Manager at Darwin FreeSpirit Resort, responded to this reviewResponded 8 August 2014

Hi Rhonda

Thanks again for your review - as with everything there are 2 sides to everything so let us share ours.

Firstly please accept my apologies for not responding sooner to your first review. I was overseas on annual leave at the time and was unable to respond, hence the delay in my response.

Thank you for your kind words re our office staff being “fantastic” - this feedback is appreciated and will be shared with the front office team.

Sean, our park manager, has been in contact with you on numerous occasions trying to resolve many of your concerns (where possible) to make your stay as comfortable as possible. At one point, after it seemed no matter what we did, it just didn’t seem we could meet your needs - we offered to refund your monies so you could find another holiday park to enjoy a stay at - you declined this offer and ended up staying with us for just over 3 months, we couldn’t have been that bad - were we really?

Your comments re the toilet block near you never having another clean are untrue - they are cleaned once per day and also wiped over another 2-3 times, and we have the records to prove that this has been happening. We have some 1000 people using our amenity blocks every day/night and we are doing our best to ensure these are kept clean for everyone.

Unfortunately we have had some major pipe blockages and breakages, and have rectified these as soon as possible - and as safely as possible. Our whole park is now on town sewerage (after many years of not), and we no longer have the sewerage issue we once had in years past. We didn’t ignore any alarms nor not spend money fixing issues - quite the opposite - our maintenance team have been working tirelessly with our plumbers to get any issues resolved as quickly as possible with as little inconvenience to our guests also. There is and have been no health issues with our park.

As for the roads - some temporary fixes have been made, although the major repair is planned for after the dry season when the majority of the vans have left the park and we can close down sections of our roadways.

As with everything there is always room for us to improve, so thanks for your comments.

Safe travels

Regards
Danella, Sean and all the team at Darwin FreeSpirit Resort

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Reviewed 4 August 2014

I definitely don't recommend this place as the customers are not treated decently and it can ruin your holiday. It's really a shame. Otherwise, the place is not too bad but nothing special and pricey.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Victorioth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danella_FreeSpirit, Senior Operations Manager at Darwin FreeSpirit Resort, responded to this reviewResponded 8 August 2014

Dear “Victorioth”

Thanks for taking the time to write a review - we really do appreciate all feedback we receive from our guests. We do wish that we had been able to speak with you during your stay to rectify any concerns you may have had.
We were also disappointed to read that you did not enjoy your stay with us and we would be interested in speaking with you further re your comments. Please contact me on 07 5555 5200 so we can further discuss your concerns to avoid them happening again in future.

Regards
Danella

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Reviewed 4 August 2014

We have been to Free Spirit for the last three years staying on a premium site. It has always been lush and green and has a very relaxing feel. The park is very convenient to Palmerston, the CBD and Casuarina for shopping. Even though July is pretty busy being school holidays, there is still plenty of times during the day that the pools are less crowded so you can enjoy a dip. It has a resort feel with the restaurant and bar just near the main pool.

Stayed: July 2014, travelled as a couple
1  Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danella_FreeSpirit, Senior Operations Manager at Darwin FreeSpirit Resort, responded to this reviewResponded 8 August 2014

Dear Brian B
We are so pleased to read that you have again enjoyed your stay with us. Thanks for your kind words Brian, they are appreciated and we will ensure these are shared with our entire team.
We hope to see you again next year. Safe travels!
Regards
Danella, Sean and all the team at Darwin FreeSpirit Resort

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Reviewed 31 July 2014

Booked in advance a grassed powered site over the pohoner as website didn't indicate where each tyupoe of sites were located and wanted a quieter site off the highway. On arrival given wrong site right on highway, questioned and staff upgraded us to a premium site at back of park so we'll done to them as they really tried to ensure we were happy. These sites are nice and you get access to a shared new ensuite. Probably worth the extra if you think this is important, but the standard grassed sites looked good if you could get a shady one.
Had lunch at bistro which was nice, pool area becomes a rabble at happy hour with many young families, not too many oldies there then.
Overall chose this park as it was close to where we had our car serviced , but may stay again if in area but haven't stayed elsewhere to compare.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank AdelaideShell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danella_FreeSpirit, Senior Operations Manager at Darwin FreeSpirit Resort, responded to this reviewResponded 3 August 2014

Dear “AdelaideShell”

Thanks for your review. Apologies for the initial error on arrival, however I’m glad that we were able to rectify the oversight and also upgrade you for the remainder of your stay - we are pleased to know you enjoyed this area. We will investigate further as to why this error occurred in the first place to avoid it happening again.

Thanks for your comments re our bistro and pool areas. Yes this high traffic area does get busy during happy hour. We currently host approximately 1200 guests per night, with a large mix of families and couples travelling - all enjoying our main pool, bar, bistro and entertainment precinct.

We look forward to welcoming you back in future if you are ever in Darwin again.

Safe travels.

Regards
Danella, Sean and all the team at Darwin FreeSpirit Resort

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Additional Information about Darwin FreeSpirit Resort

Address: 901 Stuart Hwy, Holtze, Northern Territory 0829, Australia (Formerly Palms Village Resort)
Region: Australia > Northern Territory > Top End > Holtze
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Speciality Lodging in Holtze
Price Range: £54 - £62 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Darwin FreeSpirit Resort 4*
Number of rooms: 141
Official Description (provided by the hotel):
Darwin FreeSpirit Resort is located a short 15 minute drive from the city and is set amongst 28 acres of tropical landscaped gardens, making it the perfect place to base yourself whilst enjoying the best that Darwin and the Top End of Australia has to offer. A wide range of accommodation options to suit all needs and budgets and a fantastic range of facilities are available. Come visit today! ... more   less 
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