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“Discreet and Classy”
Review of Villa Orselina

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Villa Orselina
Ranked #1 of 2 Hotels in Orselina
Certificate of Excellence
Reviewed 9 June 2013

My wife and I stayed at Villa Orselina in early June for one night. We stayed here as part of a package (so I’m not certain of the rate), but online prices looked like our Superiore Double Room was probably slightly more than 400 Swiss Francs ($431 or 325 Euros).
The positives for this place begin with the fantastic service from the warm, friendly staff. The views of Lago Maggiore are outstanding. The restaurant is great. Probably the best thing the hotel offers is discretion and privacy. If you’re trying to get away (and not be found), this would be a great place to go. The hotel is small (only 28 rooms), and windows can be closed up not only with curtains, but also with metal shutters.

The negatives start with the room. The décor was a little strange, with an overall white-and-silver theme (bed, tables, chairs, lamps, flooring) in the bedroom – very chic. But the bedroom also had a walnut-colored desk that looked like it was overlooked in the 2011 renovation. The black marble where the tea and coffee was placed seemed a little out of place as well. The bathroom was really odd. The ceiling had about 70 LEDs – both my wife and I thought the designers were trying to create a ‘starry sky’ look. The shower (which was quite nice with a rainfall shower head and six wall-mounted jets) also had colored LEDs in the shower head. You can set it for red, purple, green, etc. – or you can have the colors change as you shower – like slow-motion disco lights. Really odd. Other minor negatives include the fact that the pool closes at 6pm and the fact that no one was at the pool to take a drink or food order (we were there from 4:30 until 6). Also, the gym wasn’t open until after 7am – if everyone has electronic cards, set up the gym so guests can have access whenever they want. Finally, breakfast wasn’t available until 7:30am. I realize that these hours are reasonable to some people, but when people travel here and may be jetlagged, I think hours should be more generous. Maybe we should have ordered room service.

Overall, a classy place to stay with great staff – but don’t stay in your room too long. You’ll forget you’re in a $400+ per night hotel if you do.

  • Stayed: June 2013, travelled as a couple
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5  Thank drjandthemissus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christoph S, Manager at Villa Orselina, responded to this reviewResponded 5 August 2013
Google Translation

Buon Giorno
Besten Dank, dass Sie sich die Zeit genommen haben, eine Bewertung für die Villa Orselina zu schreiben.
Ihr Lob und Anerkennung ehrt unser Team und uns sehr.
Auf bald wieder und herzliche Grüsse
Christoph Schlosser

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (208)
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58 - 64 of 208 reviews

Reviewed 27 May 2013

Spent two nights here: upgraded to a junior suite, I think, and the facilities in the room and the hotel were first class (although I never did work out the air-conditioning). Loved the funky lights in the shower!
The food was excellent - we had the "special menu of the day" for supper and it was delicious, beautifully presented. Sitting on the terrace to eat was getting cold but all tables were provided with warm wraps - typical of attention to detail. Oh and on request they will collect and deliver you from/to the train station for free.
But the best is the location and the view. Stunning, stunning. Wow. Locarno doesn't seem to get a lot of English visitors but on this basis I can't understand why!
We didn't use the spa or (outside) pool.

Room Tip: All rooms have a view - sorry, THE view - so it really depends on what you want to pay.
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  • Stayed: May 2013, travelled as a couple
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3  Thank Janet C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christoph S, Manager at Villa Orselina, responded to this reviewResponded 5 August 2013

Many thanks for your feedback.
We are already looking forward welcoming you again in the Villa Orselina.
Kind regards
Christoph Schlosser

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2012

Everything is fantastic about this hotel. The rooms, decor, expansive views and more importantly the people. Each staff member is so warm and welcoming. They ensure that it is a real pleasure to stay with them. Not only did they upgrade us to a Suite but to make up for the non-functioning funicular (very close-by to the hotel) the hotel staff arranged for a pick-up from / drop to the station on each and every occasion during our entire stay.

Usually it is the case of the hotel property being good or the staff being friendly, but at this hotel we get the best of both worlds. I have travelled extensively over the years, but I have no qualms admitting that this is truly an exceptional hotel. It is so easily understandable why this hotel is so well rated by each and every reviewer.

We cannot thank them enough for making it our most memorable experience. Thank you very much.

Ramuloo

  • Stayed: November 2012, travelled as a couple
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4  Thank HydExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christoph S, Manager at Villa Orselina, responded to this reviewResponded 13 September 2013

Buon Giorno

A big thank you, that you rewarded Villa Orselina with your evaluations.
Your praise and compliments delighted our team and motivate us to keep delivering a top service every single day.

Hopefully see you very soon again in Villa Orselina

With our warmest regards
Christoph Schlosser

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2012

We chose the Hotel given the inviting pictures presented on the hotel's homepage, the small number of rooms and its location right next to Madonna del Sasso. Despite the many promises made, our expectations were more than exceeded as soon as we stepped into the hotel. Every word of promise is an understatement of what you actually will enjoy in this lovely hotel. From the minute you enter the lobby, you feel warmly welcome in a calm, elegant and charming environment that immediately invites you to take a deep breath and to start relaxing. The furniture is dominated by cozy white and modern chic, with the historic rooms not being loaded with unnecessary style elements. The ceilings are dominated by amazing original woodwork. We were personally welcomed by Mr. Schlosser, the tenant and “soul” behind the hotel, and were granted a guided and entertaining tour through the building. In our suite we were awaited by sparkling wine, fruit and flowers and Mr. Schlosser took his time introducing us to our room’s facilities and its technical features, including the bathroom’s “star sky” and “your choice of shower lighting”. The room’s furniture is well selected and comfortable. The bed is of high quality and covered with soft linens. Again, the rooms are not overloaded and dominated by white colors, wood and marble. Attention is paid to small details, e.g. on the balcony table a pair of binoculars invite you to further explore the wonderful garden and stunning view. A further highlight of the hotel is its outstanding restaurant. Located in a beautiful room, it offers high class cuisine paired with top service. A lot of emphasis was taken to offer a tasty selection of freshly prepared food and a great selection of regional wine. We recommend the degustation menu and the “Tagliatelle fresche al ragù di faraona e pistacchi” are a must! There is many more to experience at the Villa Orselina, but we leave it to you to make your discoveries and meet this charming team around Mr. Schlosser. For us a place to be again...

Room Tip: All the rooms (from standard to suites) have a high quality standard. The suites are very spacious a...
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  • Stayed: November 2012, travelled as a couple
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6  Thank Charme-Travelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christoph S, Manager at Villa Orselina, responded to this reviewResponded 13 September 2013

Buon Giorno

A big thank you, that you rewarded Villa Orselina with your evaluations.
Your praise and compliments delighted our team and motivate us to keep delivering a top service every single day.

Hopefully see you very soon again in Villa Orselina

With our warmest regards
Christoph Schlosser

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2012

The staff provided a genuinely warm welcome from the minute they picked us up at the station with the hotel BMW. It is clear they all want to give you their very best.

The room was spectacularly furnished and had the most incredible technical wizardry throughout. Wait 'til you see the unbelievable bathrooms! Wait 'til you see the views of Lago Maggiore!

This hotel has unsurpassed luxury. Dining is wonderful. Breakfast buffet is to die for!

Full spa, exercise room, indoor pool, outdoor pool.

High above Locarno, Villa Orselina offer a spectacular location with total indulgence. I doubt you can find a more luxurious experience in Europe, maybe even in the world!

  • Stayed: October 2012
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6  Thank Waterloonie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christoph S, Manager at Villa Orselina, responded to this reviewResponded 13 September 2013

Buon Giorno

A big thank you, that you rewarded Villa Orselina with your evaluations.
Your praise and compliments delighted our team and motivate us to keep delivering a top service every single day.

Hopefully see you very soon again in Villa Orselina.

With our kindest regards
Christoph Schlosser

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2012

The staff and owners of this hotel truly want to give their guests the best. We were welcomed very warmly by the manager who seemed genuinely happy that we were there. The concierge brought us to our room, pointing out all of the features of the hotel and giving us a little tour of the room.

We were upgraded from a regular double room to a superior double room, a very nice gesture on the part of the hotel, and the room was pure luxury. Although it's not called a suite, it really is, as it has a separate little foyer, sitting room, and bedroom with a big balcony. The decor is outstanding- calming and beautiful, luxurious and detailed without being gaudy. The bathroom was a delight- perhaps not what I'd choose for my own house, but definitely a joy on vacation with its twinkly little starlights embedded into the ceiling and the decadent rain shower with rainbow-y lights. It all felt very whimsical and indulgent. All the little details, the fruit and mini-panettone in the room, amaretti cookies on the pillow, cozy bathrobes and slippers, turn-down service, etc., made us feel really pampered.

The spa is also a real treat- the sauna and steam room were quiet and relaxing, and although I didn't use the indoor pool, it was very nice to lounge by it. The spa closed on the early side (8PM) and we would have liked to have spent some time at it after dinner, but that's a pretty small complaint.

Breakfast was very good, a cut above the standard European hotel buffet breakfast with a chef on hand cooking omelets and eggs to order, in addition to the usual selection of breads, cold meats, cheeses, cereals, and yogurt.

The hotel is very nicely situated just steps from the famous Maria del Sasso cathedral, high above the actual city of Locarno. It's a very quick and easy walk down to the town center (about 10-12 minutes), and a nice, invigorating hike up (about 30 minutes) or you can take the funicular- the hotel can give you discounted tickets for the ride.

All in all, this was the perfect pampering hotel for our sunny weekend in Locarno- it was a bit of a splurge for us, but we were treated like royalty and the room was beyond posh. We couldn't bear to leave!

  • Stayed: September 2012, travelled as a couple
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8  Thank Elaine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christoph S, Manager at Villa Orselina, responded to this reviewResponded 13 September 2013

Buon Giorno

A big thank you, that you rewarded Villa Orselina with your evaluations.
Your praise and compliments delighted our team and motivate us to keep delivering a top service every single day.

Hopefully see you very soon again in Villa Orselina.

With our warmest regards
Christoph Schlosser

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2012

What a fantastic hotel. Service was impeccable, gorgeous room, wonderful staff, wonderful hotel manager, great food, beautiful view, lovely & quiet...highly recommend it and would definitely go back. One of the nicest hotels we have ever stayed in....and we have travelled a lot. This is a true little gem.

  • Stayed: August 2012, travelled with family
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4  Thank monb36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christoph S, Manager at Villa Orselina, responded to this reviewResponded 13 September 2013

Buon Giorno

A big thank you, that you rewarded Villa Orselina with your evaluations.

Your praise and compliments delighted our team and motivate us to keep delivering a top service every single day.

Hopefully see you very soon again in Villa Orselina.

With our warmest regards
Christoph Schlosser

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Villa Orselina

Address: via Santuario 10, Orselina 6644, Switzerland
Region: Switzerland > Swiss Alps > Canton of Ticino > Lake Maggiore > Orselina
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Orselina
Price Range: £270 - £772 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Villa Orselina 5*
Number of rooms: 28
Official Description (provided by the hotel):
Located in a privileged position above Locarno with breathtaking views over Lake Maggiore, the boutique hotel Villa Orselina offers unique suites and rooms with a view, a fine restaurant with Mediterranean cuisine and fantastic terrace as well as a panorama lounge and bar, and a wellness oasis “La Spa”. Peace, discretion & Mediterranean flair. Villa Orselina, the world of relaxation. ... more   less 
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