Bit of a long review, and we only stayed 3 nights. Hope it’s useful.
Arrival and check-in was fab. Champagne, cold hand freshener and quick tour. The room (apartment) was fantastic – it is their top room and therefore expensive, but in terms of space it’s really very good value for money. Was a bit hot in the living room at times as it has ceiling fans and no air con.
Service was great about half the time but for me, that’s not really good enough for a top-notch boutique hotel. Here’s why:
• Housekeeping called to ask if we would like a hypoallergenic duvet to go with our pillows or if we’d prefer just sheets (great service!) We said duvet, we got sheets. This was, however, rectified for the next night.
• There was blood on the shower wall. I mentioned it and someone arrived the next day, but to paint it (it was on the tiles). I saw the housekeeping girls myself and they cleaned it.
• One of our pool towels disappeared and wasn’t replaced. I didn’t ask for another as we were able to manage with one. But our hand towels also slowly diminished until we had just one between two bathrooms.
• A light bulb popped in the bathroom during the 2nd night, which blew the fuse. I mentioned it before breakfast but had to chase it up at 4pm (reception was suitably horrified). Annoyingly, it happened again the next night. So 2 dark mornings.
• The restaurant was nice but service was sometimes slow with big gaps between courses. Starter and main portions were small but desserts were enormous. Accompanying items (bread, amuse bouche, juice) were not always offered.
• The pen to sign the bill in the restaurant had been fixed with sellotape – it made me laugh but the thing that sets apart a great hotel from an ordinary one is attention to detail.
• At lunch while we were still eating, the woman at the next table seemed to be allowed or encouraged to smoke as she had an ashtray, although she had been on to the balcony to smoke at least twice previously. If I had been asked if I wanted smoking or non, I’d have chosen non.
• Late departure procedures are too laissez-faire for me. In the end, we were given a courtesy room for our late check-out and they did confirm this on the afternoon before our last night.
• An ice bucket and glasses that were cleared from the room were left outside the room for most of the day
• The iron had a European plug (which fits neither the UK nor US sockets in the room). The iron in the courtesy room had a UK plug, although the ironing board was alarmingly rickety. Also the bed was way too soft for me, but I like quite a firm bed.
On the plus side, there are some really nice touches, such as insect repellent and bite relief in the bathroom, washer and dryer (only in the apartments) and the receptionist saved our bacon when the car transfer didn’t arrive for the helicopter (which was the penultimate of the day and I already knew that the last flight was full). The US/UK sockets are great. The barman was a delight as were most of the restaurant staff (although one or two were quite the opposite).
3 nights (even with perfect service) would probably be enough for me as there is only one restaurant and a quiet bar (not that I want to party all of the time but I like a change of scenery) and after that you need to get taxis to Rodney Bay or Pigeon Island, which we’d already done.
In summary, Cap Maison really could be something if the staff training and follow-up processes were sharpened up.
PS At lunch, don’t order the fish burrito unless you order something else with it. It’s the smallest burrito I have ever seen (4 modest bites and you’re done) but at least it provided some entertainment.
- Official Description (provided by the hotel):
- Cap Maison is a new family owned and managed five star boutique resort. Located above a beautiful secluded sandy cove on the north west coast of St Lucia, Cap Maison offers luxury private villa suites, many with private rooftop pools. Facilities include a waterfront fine dining restaurant, spa, fully equipped fitness centre, walk in wine cellar, beach club with chaise lounge service, free non motorised water sports, a hiking and running club, private 46 foot resort boat, club lounge with (computer access) and concessionary golf. ... more less
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- Also Known As:
- Cap Maison Hotel Cap Estate
- Cap Maison Gros Islet
- Cap Maison Hotel Gros Islet
- Cap Maison St. Lucia/Cap Estate