We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Nice new hotel with great service but some caveats” 4 of 5 bubbles
Review of Cap Maison

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Cap Maison
Ranked #2 of 4 Hotels in Cap Estate
Certificate of Excellence
MA
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice new hotel with great service but some caveats”
4 of 5 bubbles Reviewed 11 April 2010

This is a nice addition to the roster of luxury hotels in the Caribbean.

Pros:

- nice island: the Pitons, Pigeon Island, nice beaches in Rodney Bay
- the food in the hotel's restaurant is not what you'd get in New York or London at the same price point, but it is very good by Caribbean standards: the meal plan is worth it especially since there are no other restaurants nearby
- very pleasant staff: our family has some picky eaters and the restaurant was very accommodating about substitutions, etc.
- excellent service: we received turn down service at the time we requested it daily; after a few days we suggested that mosquito nets be provided for the beds and found them installed in our room the same evening
- hotel general manager is very "hands on" and is always around to help out
- nice views from the rooms that have them, and from the restaurant
- the rooms are tastefully appointed

Cons:

- the buildings are very close together for a luxury hotel: for instance our suite had an outdoor shower which was basically unusable as the guests of the next villa had a direct view over it from 10 feet away!
- some rooms can be fairly undesirable: small, no view, directly on the parking lot and the access road, etc.
- the common pool is small, much too small to accommodate all the guests when the hotel is full as it was over Easter.
- the beach is fairly small as well

Overall, we definitely enjoyed our stay at Cap Maison. My impression is that the hotel staff does everything it can to make your stay pleasant (think Four Seasons there); the negatives are issues that cannot be fixed at this stage: buildings too close together, small common pool, etc. Do make sure you get one of the larger rooms with a private pool, which also happen to be the ones with an ocean view. It will make a big difference in your enjoyment of Cap Maison. My impression from reading the earlier reviews after returning is that guests who did not like their stay there are likely those who were in the smaller rooms.

  • Stayed April 2010, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Travelpapaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

712 reviews from our community

Traveller rating
    542
    112
    47
    8
    3
See reviews for
81
508
13
17
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (204)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
St Albans
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 5 April 2010

We booked a Garden view room at Cap Maison after a last minute decision to take a break. All I knew was it was in a good area and the person I spoke to when making the booking was very personable - but we had no set expectations.
All in all Cap Maison is average. Which says it all. All I would therefore recommend is look around and think twice before parting with your hard earned money.
The location is lovely, with great views and a well positioned small bar and restaurant.
The staff in the restaurant and bar are equally lovely and genuine.
The many staff behind the front desk are generally a little lost and a certain arrogance exudes from the management suite. This excludes Ross, the General Manager who does go out of his way - but unfortunately can not be everywhere at the same time.
The room service staff are equally lovely, however despite many regular visits to the room during the day we were bemused what they actually did bar turning over the bed covers, (at 5pm in the evening!). The ice container was left full of water for a week and the milk for tea/coffee gone off and only changed when the solids poured down the sink. In addition a large dead cockroach comfortably sat in the corner of the room for 3 days.
The room was comfortable, but overpriced - cracked sinks, door lock broken ... It was also lucky that we did not want to lie in beyond 7:45am as this when the staff boy racer turned up in their Subaru which had an exhaust the size of my thigh and a latent engine switch which meant you knew it was outside for 15 minutes after the occupant had left it. VROOM, VROOM I'm here!!
Finally, I know everyone else has ranted about the food, but we disagree. A case of pretense wins over all. The head chef swanned in and out at will. The menu was incorrectly written, false routine promises made to compensate for bad food, (pancakes without eggs! and off cream). Put it this way, if you are a vegetarian get a cab elsewhere. There is only one time you can taste the chefs poor soggy pasta and one piece of asparagus, but to have it two nights in a row as the only option after being asked back is one time too many.

  • Stayed March 2010, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank bigtent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RossCS, General Manager at Cap Maison, responded to this review, 8 April 2010
I am disappointed that we failed to deliver on a number of points in relation to this guests stay as we always strive to achieve consistency which is the bedrock of a successful hotel.
Rest assured that the comments have been shared with the entire team at Cap Maison in order that we deliver on both service and value for money.
The Car Parking issue that was mentioned has been addressed.
I would like to correct the perception that the reviewer gave when they mentioned the Chef “Swanned in and out at will” which gives entirely the wrong impression as Chef arrives at work a 8:00am and will put in 12-14 hours a day 6 days a week and is a dedicated professional.
The learning point on the food side is that we have to be more focused on vegetarians.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
92 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
3 of 5 bubbles Reviewed 31 March 2010

After a long flight and a two hour transfer, our initial reaction to the Cap Maison, was ‘Why did we pick this place?’. We were shown to a room, which we were informed was an ‘upgrade’ that was just above its gravel parking lot and basically overlooked the road. The ‘sea view’ was really only possible if one bent over the balcony’s railing.

After a few discussions with the receptionist and the evening manager, we were told that there maybe another room available this following morning. I have to say neither were overly helpful. As expected, we were woken up, early the next morning, by the water trucks on the road and the noise as the hotel’s staff arrived in their cars. After breakfast, we were shown two very small rooms, neither of which had been cleaned from the previous day. We chose one in the main building, which was just above the gym. But after a few minutes, the noise of slamming doors and people talking, we soon realised that this room would not any quieter. As other reviews have mentioned, sound insulation is an issue for many rooms at the Cap Maison.

It was only after my wife spoke to the GM Ross, after getting the run around from one if his assistants, that we were offered a quiet room. If we had not been able to get a quiet room, we were willing to move to another resort, a fact that neither of Ross’s assistants seemed to believe or care about.

Given its layout, the Cap Maison has several two bedroom villas, which are very nice, but a little overpriced for a couple. The few single bedroom rooms where already occupied, when we arrived. This is something to thing about, when $500 a night does not get you a quiet, comfortable room.

Once this problem was finally sorted out, we did enjoy a week of relaxing. But for those who prefer the beach, please be aware that the resort’s beach is nice, but small. Also, since all of the beaches on St Lucia are public, its easy access from the road, means that it does get crowded with outsiders. The week we were there, shad and lounges were at a premium a few days. But the reef that is adjacent to the beach provides some great snorkelling opportunities.

What really makes the resort is the staff. The restaurant staff at breakfast and dinner were very helpful. This added to an already pleasurable experience. Most were willing to help no matter what. All were very friendly.

We do not deny that the Cap Maison has a great location and that most of the staff provides wonderful service. But given its facilities and the choice and range of rooms/villas, we question whether it is worth the cost. Given other choices on St Lucia, we are not sure if this is the best choice.

  • Stayed March 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 26 March 2010

We had a two week holiday at Cap Masion for total relaxation, rest and time to catch up with each other. A problem at the beginning of the holiday was dealt with professionally and with discretion - and we could not fault our beautiful villa and the stunnning views from both our balcony and the restaurant. The food was to die for - especially the beef - it cut like butter and tasted devine. Staff were just right, not overly familiar, but there when needed them and we are always happy with a more laid back style than stuffy formality.
The sea at the beach was rough for the first few days which reduced the beach area but this improved over the holiday and the beach was a small paradise by the end of the first week. We tried zip-lining in the rainforest and flew to the Grenadines to sail around the islands - simply wonderful. Massge by Julian should not be missed. Staff and management were very keen to ensure our stay was perfect. The beds were so good we've had to change our mattress now we have returned home. If we wanted to be picky I would say the hotel is not suitable for children and the pools are really too small to swim in, but the food and views and staff fully made up for that.

  • Stayed March 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LondonCaro1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 17 March 2010

We got in very late. Our flight was delayed several hours so it was after midnight when we finally got to the hotel. They carried our bags to the villa and handed us a key saying we could check in when we woke up. There were 2 complimentary plates of meats and cheeses in the fridge as well as a plate of cookies and 2 bottles of water on the counter. The next morning we slept till 1030 and breakfast ended at 10. They called the kitchen and made sure we got a fresh breakfast.

The room was absolutely beautiful. The pictures on the website looked nice but truly didn't do justice for how beautiful the accommodations were. The resort is located on a cliff but there are stairs to go down to the beach. The beach isn't very large but there is a nice area sectioned off for swimming and snorkeling.

Every night with turn down service they would place a fresh bottle of water on each night stand. The rooms come wired for both 110v and 220v so a converter wasn't needed. Every member of staff was extremely friendly. They smiled and said hello when you passed them and went out of their way to help if you needed something. When we decided to eat off property they would call and make our reservation as well as arrange our taxi service.

We ate dinner at The Cliff one night and the food was pricey but very good. Service was impeccable. The menu that night was tapas and was a fixed menu but they were more then willing to accommodate special requests/needs.

We were told the resort was at 98% capacity but with the way it is laid out you rarely felt like there were others there. Even the restaurant never felt crowded. We were there to celebrate our anniversary and found it to be a cozy and romantic place. We watched the sunset while sipping cocktails on our balcony.

  • Stayed March 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Tracey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
92 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 5 March 2010

We first visited this sensational spot in February last year and couldn't wait to return.
The hotel had only just opened at the end of 2008 and both the hotel and the restaurant were a little quiet, but obviously the word has got round and during this stay both seemed to be nearly full. In fact on several nights it was difficult to book a table for dinner as both hotel residents and locals seem to appreciate the excellence of the cuisine.

Our apartment was very comfortably appointed with a well organised kitchen, two spacious bedrooms and a vast roof terrace containing a pool, loungers and 270 degree views over of the Caribbean and the mountainous interior of the island. Stunning!

Service around the hotel and in 'The Cliff at Cap' was always efficient and charming.
The quality of the food in the restaurant was excellent last year but it has even moved up a notch this year and we doubt if there is anything matching it elsewhere in the Caribbean let alone St. Lucia. Craig, the chef, selects his ingredients with care and cooks with an originality which would match any London restaurant.

To enjoy the island to the full it is worth hiring a car for a few days and taking advice from Reception about places to visit.

We intend to return!

  • Stayed February 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank suburbanite12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, BC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 March 2010

My husband and I arrived tired, exhausted, grouchy and in bad need of a shower at the Cap Masion on Feb 15th to be greeted by the most friendly and helpful people I have ever had the pleasure to meet at any hotel. The lovely lady at reception promptly offered me a glass of champagne and the Manager stopped by to welcome us and our fantastic vacation was off to a glowing start.

The grounds and facilities at Cap Maison are absolutely stunning, set on the top of a cliff overlooking the ocean. Everything from the pathways to the pools is fastidiously clean and elegantly arranged. We had dinner the first night at the Cliff at the Cap and the meal certainly lived up to the glowing reviews we had read previous to our arrival.

Our room was an ocean view junior suite. The bed was ridiculously comfortable and the room was well appointed with a mini-bar, coffee maker, toaster and numerous glass types and cutlery. We were welcomed with a lovely package of cookies (delicious!) and all the makings for a rum punch (also delicious!!). Our suite had a lovely large balcony overlooking the smaller main pool with two loungers to fully appreciate the ocean and pool view.

As you can note from the pictures of the hotel, the windows are a combination of shuttered screens and glass casement windows which add to the ambiance of the property. What they don't add is a lot of sound-proofing for the room. We were unfortunately awoken on the first morning promptly at 6 by the sound of the young kids in other suites. A set of earplugs by the bed allowed us to continue snoozing while the hotel awoke around us. I would also recommend that the hotel invest in felt pads for the bottoms of the chairs in each suite. The wooden chairs make a terrible racket when dragged on the tile floors, the felt pads would certainly reduce this noise issue.

The staff are incredibley courteous and helpful. We had arranged a rental car prior to our arrival to help tour the island. Unfortunately, the car broke down on our 3rd morning and we had to wait for the representative to come to replace the battery. Every single employee that passed us in the parking lot asked if there was anything they could do to help.

Overall we loved the Cap Maison and would return in a heartbeat!

  • Stayed February 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank In_transit_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Cap Estate
18.3 mi away
Jade Mountain Resort
Jade Mountain Resort
#1 of 11 in Soufriere
4.5 of 5 bubbles 895 reviews
20.2 mi away
Sugar Beach, A Viceroy Resort
0.8 mi away
The Landings St. Lucia
The Landings St. Lucia
#2 of 13 in Gros Islet
4.5 of 5 bubbles 825 reviews
Show Prices
Show Prices
Show Prices
10.5 mi away
Capella Marigot Bay Resort and Marina
19.9 mi away
Ladera Resort
Ladera Resort
#2 of 11 in Soufriere
4.5 of 5 bubbles 1,206 reviews
18.4 mi away
Anse Chastanet
Anse Chastanet
#4 of 11 in Soufriere
4.5 of 5 bubbles 1,125 reviews
Show Prices
Show Prices
Show Prices

Been to Cap Maison? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Cap Maison

Property: Cap Maison
Address: Smugglers Cove Dr, Cap Estate, St. Lucia
Phone Number:
Region: Caribbean > St. Lucia > Gros Islet Quarter > Cap Estate
Amenities:
Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 On the Beach Hotel in Cap Estate
#2 Top resorts Hotel in Cap Estate
#2 Spa Hotel in Cap Estate
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Cap Maison 4.5*
Number of rooms: 49
Official Description (provided by the hotel):
Cap Maison is a new family owned and managed five star boutique resort. Located above a beautiful secluded sandy cove on the north west coast of St Lucia, Cap Maison offers luxury private villa suites, many with private rooftop pools. Facilities include a waterfront fine dining restaurant, spa, fully equipped fitness centre, walk in wine cellar, beach club with chaise lounge service, free non motorised water sports, a hiking and running club, private 46 foot resort boat, club lounge with (computer access) and concessionary golf. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, West Indies, Holiday Gems, Odigeo, Hotels.com and Travelbag so you can book your Cap Maison reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Cap Maison Hotel Cap Estate
Cap Maison Gros Islet
Cap Maison Hotel Gros Islet
Cap Maison St. Lucia/Cap Estate

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing