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“Everything is perfect, as advertised”
Review of Cap Maison

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Cap Maison
Ranked #2 of 5 Hotels in Cap Estate
Certificate of Excellence
Reviewed 3 August 2010

We spend 5 nights at the beautiful Cap Maison. Rented a car from the airport, the hotel is very easy to find. The moment we arrived at the hotel we felt like we are at home. I guarantee that you will be well taken care of by the wonderful staff, especially the manager of the resort Ross and the restuarant manager Mathew they are both amazing. Ross is everywhere, he is there to give you perfectly clear directions, where to eat, where to go for site seeing, you name it. He always has this genuine smile on his face. = ) We checked-in on a tuesday night, which was the management cocktail reception night. The rum punch there were amazing. Went down so smoothly you can drink too much without noticing it. Speaking of the restaurant, the breakfast there was the perfect way to start the day. By day 2, staff there remembered that we like coffee and our room number. I still miss the off the menu bacon and cheese omelett. OMG, delish! And the baked goods and the St Lucia breakfast was oh so tasty. Mathew (the manager of the restaurant) is friendly and offers great advises from food suggestions to 'where should we go snorkeling'. He knows the island well. Based on his recommendation, we snorkeled on the left side (if you enter the water from the hotel's beach you keep swimming to the left towards the Cliff restuarant). The snorkeling there was amazing, we saw hundreds of sea urchins and schools of fishes there. We really enjoyed the Tapa night on saturday at the Cliff. The food was really really fresh. The bar at the beach was great too. Lots of beach activities like kayaking/snorkeling equipment etc available for free. The hotel is more beautiful than any hotel we have stayed at, the photos did not do its justice. I highly recommend going to the farmer's market in Castries on saturday we went there to buy local spices (Mathew said we should have bought the local coco there maybe next time), We also had lunch in a local restaurant in the market, good spot to taste some local food for cheap. Pigeon Island is also only 10 minutes drive from the resort, had lunch there one time by the beach, was amazing as well.

St Lucia is beautiful, I can't wait to go back to Cap Maison.

  • Stayed: July 2010, travelled as a couple
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1  Thank Edmond_ET
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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683 - 689 of 772 reviews

Reviewed 22 July 2010

This 'preferred boutique' is quite literally THE preferred destination place for a quiet, polished ocean experience.
Our family was hosted in a spacious 2 BR ocean side villa including a private plunge pool. The villa is a private, representation of luxurious amenities including: plush lounge furnishings and linens, luxurious italian toilettries and frequent daily (service) attention.
Room service option ( which we opted daily) includes fresh flowers (on most occasions). The campus is magnificently beautiful. Every turn of your eye beheld gorgous flora upon a manicured background - even the daily (during our visit) bursts of rain gifted our senses.
Staff, including management represented an element of polish that was surprisingly- fairly consistent. Dining at the Cliff is fantastic. We enjoyed daily breakfast accompanied by a breathtaking oceanside experience. Vanessa and Emeran are great stewards of great customer service. The Cliff certainly flexed culinary muscle through the daily dining menu.
Besides a few minor preference differentials, Our enitire family ( inlcuding teenage boys) enjoyed the selections. McKenna worked dilligently to keep us happy which he did with fruit trays, follow-up phone conversations and his warm personality.
Mattews' competency in managing the entire dining service was evident.
All the representatives at the front desk were polished professionals. Extremely knowledgeable and resourceful- last minute arrangments for tours, transportation and inside advice was immediatly available.
We loved the friendly ocean side service - Miguel and Dunsten were courteous and professional. The ocean is beautiful. Our first trip to St. Lucia was simply lovely.
Even though our sons did not want to leave the resort. Visit Dasheenes Restauran t overlooking the Pitons, we would have missed a significant element in visiting the island.
Leroy - a driver from a transportation agency also significantly contributed to both the resort and island experience -another steward of great customer service.

  • Stayed: July 2010, travelled with family
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Thank arglover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RossCS, Manager at Cap Maison, responded to this reviewResponded 28 July 2010

Thank you for taking the time to write this review and we were all delighted to read how much you enjoyed your time with us at Cap Maison

When time allows we would love to welcome you back!

Kind regards

Ross Stevenson - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2010

We spent 5 wonderful nights for our 10th anniversary at Cap Maison and would highly recommend this lovely resort. From the minute we arrived the staff was very attentive and served us a cocktail to set the tone. Ross the general manager gave us a tour of our room and was very hands on during the entire trip. He even made sure our anniversary was perfect by accomodating us on the Cap Maison I (the private yacht) for four hours. The beach is very beautiful and Dunston was so helpful and friendly. The staff is exceptional and go above and beyond to make sure every need is met. The food is delicious and the chef is quick to try and honor special requests if possible. The grounds are beautiful and very well-maintained. I could go on and on about how perfect our stay was, but you really need to just go see for yourself! Thank you to everyone at Cap Maison for everything you did to make our 10th anniversary one to remember!

  • Stayed: June 2010, travelled as a couple
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Thank kmchale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2010

I just came back from a wonderful stay at Cap Maison. We spent our first part of our holiday at Cap and then moved to the south part of the island for the next half. Cap Maison is beautifully situated on the north end of St. Lucia. The grounds and views are stunning. I really liked the intimate feel of the resort. We had an oceanview room which was very comfortable. I really did appreciate having the creature comforts like good air conditioning, the large bathroom with twin vanitiies, and a nicely furnished balcony. The beach is small but sweet and peaceful --- a nice break from the hustling that goes on some of the other beaches. There is also a great restaurant on site. I would definitely go back because we had such a relaxing time with nothing to worry about because the staff were so professional.

  • Stayed: June 2010, travelled as a couple
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1  Thank Naveron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RossCS, Manager at Cap Maison, responded to this reviewResponded 28 July 2010

Thank you so much for choosing to stay with us at Cap Maison and we are very grateful that you took the time to write this review

I do hope that we will have the opportunity of looking after you again in the future

Kind Regards

Ross Stevenson - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2010

After our disastrous first night at one of the Almond Resorts, this was a much welcome bit of wonderfulness. Office staff is incredibly professional and gracious and the woman who works the reservations is incredibly professional and made our stay feel nice.
The restaurant on site has INCREDIBLE views as well as being the finest restaurant on the Island. The rooms are all new and well kept, with Bose sound systems, flat screen TVs, and you can get a room with a private pool or jacuzzi! The bathrooms are luxurious and the hotel's shampoos, soaps, and lotions are outrageously expensive and de luxe Aqua di Parma products.
This hotel even has its own private beach that is surrounded by cliffs replete with a beach side bar that can make anything you like to cool you down or get you drunk. There is a hammock that hangs over the water suspended from the cliff face, big tiki hut umbrellas and plenty of chairs. There is also complimentary snorkeling, kayaking, and windsurfing! The pool is awesome, you can swim and have a pina colada all the while still staring at the ocean and the tropical scenery. Truly an awesome experience.
If you are one of those soulless people that likes reality TV, then you will love the fact that the latest "Bachelor" TV show was filmed at this hotel as well. Employees have many great stories about all that nonsense if you ask.
My only complaint is the room service seems to be run by ring tailed lemurs who forget all your side dishes...repeatedly.

  • Stayed: July 2010
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2  Thank tucsondood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2010

My wife and I have just returned from a week in St Lucia, where we stayed at the fabulous Cap Maison. This boutique property, reached via a worn road at the north end of the island, benefits from its somewhat isolated, cliff-top location (queue 140-degree horizon views) and the smaller scale of its operation.

On arrival, we were welcomed by the excellent reception staff and offered cool, scented towels and a glass of champagne. The formalities quickly over, we were shown to our Oceanview Villa with Pool; the scale and quality of the accommodation exceeded already-high expectations (the resort’s website video is good). We loved the look and feel of the suite, the dark wood jalousie blinds and stone flooring, the fact that only the bedroom had air-conditioning, the netting built into the window frames, etc.

As one or two reviewers have mentioned, the villas are not set that far apart, and there is a sense that one has neighbours in reasonably close proximity, though this did not of itself bother us unduly and was in any event not noticeably different from the proximity of lodgings seen in other top-end resorts on St Lucia (e.g. Discovery at Marigot Bay). We only had one negative, and that was the close proximity of our villa to the restaurant and pool area; on reflection, we should perhaps have asked to be moved to a villa situated on the cliff overlooking the beach, in the light of the fact that this was a honeymoon... But in truth this was a minor issue for us and we were certainly never kept awake by goings-on in the restaurant.

Outside the rooms, the manicured lawns and lushly-planted gardens add greatly to the beautiful setting – another pleasant surprise on arrival – while staff invariably offer cheerful hellos when one meets them around the grounds. This reflects the relaxed, pleasant atmosphere on the island as a whole, but at Cap Maison in particular. The general level of service is exemplary; to the naturally-welcoming behaviour of St Lucians, the General Manager, Ross Stevenson, has added a commitment to service-excellence that is palpable.

The restaurant – The Cliff at Cap Maison – is everything other reviewers have suggested: imaginative food served with passion and flair, beautifully-presented and utterly delicious. The setting is stunning, as is the bar attached to it; the staff are hard-working and professional, willing to please and not intrusive.

We took advantage of a number of treatments at the spa, including a couple’s massage, and all three members of the spa team are excellent. Just as enjoyable was a sunset cruise on Cap Maison I – a great experience made special by the relaxed, thoughtful captain and first mate. The beach under Cap Maison is relatively small but – to our minds – perfect; if it had been high season and every guest had descended en masse, it might have been crowded, but it was never busy and we found it agreeably intimate. The snorkelling, kayaking and sailing are all laid on free of charge and the water quality was excellent, with plenty of marine life to admire. Dunstan, who mans the beach hut and sorts out refreshments and the water sport equipment with a relaxed, helpful air, was, for us, the stand-out member of staff during our stay (and competition was fierce!) – a gem of a person who couldn’t do enough for the guests.

We rented a car for a couple of days to check out the rest of the island; the arrangements were made through Cap Maison and were reasonable. Driving on the island isn’t nearly as hazardous as some make out, but then I am used to driving on the correct side of the road! The car allowed us to explore the island at our own pace (2 days’ hire was cheaper than the 5-hour tour by hired taxi we were offered), seeing Anse Chastenet (lovely beach) and Marigot Bay (stunning) as well as Soufrière and Castries, and made it easy to dine out on two evenings. The best culinary experience of the week was the Eurobbean Tasting Menu at The Edge in Rodney Bay (great setting, astonishing cuisine), but the fact that we ate at The Cliff on five nights out of seven says much for the excellence of the in-house cuisine.

We came to St Lucia expecting the week to be expensive – the Caribbean generally is, with much of the food imported, incomplete/unreliable infrastructure and small populations preventing economies of scale. In practice, despite the weak Pound, we found everything to be a good deal more reasonable than we had anticipated. Even the half day of diving I arranged through the resort was very reasonably-priced, and I was picked up and dropped off from the resort (the diving is well worth doing despite the quality of the snorkelling from the beaches).

The reviewer who suggested that this resort was nothing more than a 3-star establishment is labouring under one or more delusions... Were they expecting to find the Dorchester in a corner of an island whose principal export is Fairtrade bananas? Context is everything – even if you wanted to (and why would you), it would be impossible to recreate in a tropical, Caribbean environment the kind of establishments that are associated with the highest hostelling standards in Europe. The heat, humidity, proximity of the sea, lack of ‘first world’ infrastructure and absence of centuries of experience in the luxury segment all contribute to this inevitable conclusion. So wooden doors warp, paint deteriorates quicker, the right parts to effect repairs won’t arrive for another fortnight, etc. etc. So what? Rather than attempt the impossible, places like Cap Maison and other luxury spots in the Caribbean have created a different kind of luxury accommodation, to suit the local conditions; so the rooms are not sealed off against the elements, for instance, and this means that dust will blow in on the breeze and little lizards may occasionally be seen on the floor. Very few travellers, I hope, will conclude that a little dust or reptilian fauna turns an outstanding establishment into a mediocre one.

Make no mistake, Cap Maison is a class act, the epitome of relaxed, tropical luxury; a haven from a stressed world and the perfect place to visit with family, friends or a loved one. Having launched in the middle of a deep recession, it appears to have weathered the storm precisely because it is that good; it now seems to be getting busier, with new staff taken on to cater for a growing number of guests, including repeat visitors. Of all the places I have stayed in over the last two decades, this deserves to succeed more than any – it is that good, in every sense.

  • Stayed: June 2010, travelled as a couple
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4  Thank ER1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2010

Stay at Cap Maison one night 19th June 2010
This was the last night of our stay in St Lucia which comprised one night at Auberge Seraphine, one week at East Winds, one at Windjammer (timeshare) and a final night at Cap Maison

So, my comments here are based on one night only but we arrived at 11:30 approx. to have lunch and make the most of our last full day in St Lucia and the following Sunday before a hasty dash to the airport in torrential rain!

1) Check In
Very competent with things clearly explained. We were greeted by the General Manager,
Ross Stevenson, and he gave us an orientation of the resort including showing us a 3D
model which gave us an idea of where our villa was and library, spa etc. Check in was
very straightforward and I was impressed that the credit card details were NOT taken at
the start. Instead, when we got to the room there was the paperwork there ready for us to
fill in. A nice touch.

2) The villa
Villa 30 is really lovely with great views from all three levels. Without aircon in
the living room things did get a bit hot but, with the fans, was manageable. I was
very impressed with the kitchen which combined a lovely natural feel with the use
of wood and the countertops combined with decent cookware such as the
good-quality saucepans, knives, big fridge freezer etc.

The fridge was filled with piton beer, water, half a bottle of champagne and there was a
very clear price list. A nice touch was the bottle of complementary Cap Maison
homemade rum punch complete with lime and a nutmeg grater, nutmeg and bitters to add as you wish. There was also a pack of homemade chocolate and coconut cookies which were delicious.

The villa was well equipped with very comfortable and upmarket lounging chairs on each
of the three balconies. The lounge area was nice and there were flat screen televisions in both the lounge and the bedroom. The bedroom also had a Bose system for playing your ipod and CDs.

The showers were well equipped and I do like the lower tap for washing sand off
feet upon entering the villa. This is a really good idea as was the shoebag with
flipflops as the shower area did get a bit slippery once there was some shampoo
on it.

The airconditioning in the bedroom was ok but not perfect. We couldn’t quite get
the room cold enough. I do like the jalousie shutters and the mosquito screens on
the windows were very effective. We used the main net around the bed but I doubt
if it was really necessary.

Sadly the Jacuzzi on the balcony leading off the bedroom confused me somewhat. I played around with the switches on the unit until I realised that the big red switch on the wall had to be on. Doh! It also took a while to fill (about 40 minutes!).

General Grounds
I was really impressed with the gardens and general upkeep. The place looked
really well looked after and all the pools I saw were very clean. The cleaning in
general was excellent.

Housekeeping.
Generally very good, towels replaced, turndown service etc. Like another reviewer, we
also had problems with replacement of toilet paper and had to call for this but it arrived
quickly. One roll of toilet paper in each toilet is not quite enough….


The Beach
Dunstan is a complete star. What a lovely man! I would feel very reassured having
training on the hobie cat from him and I think he works hard. Kendal was nice too, It turned out that knew him from Windjammer previously. The beach is approached down some stepswhich do have a sturdy handrail. This is good as the steps are a bit uneven, some are deeper than others! The sea was quite choppy as we were on the edge of a tropical storm so I didn’t snorkel but it was great to swim in and the towels neatly placed on the sunloungers were a nice touch.

If I was staying for longer I would worry a bit about lack of shade - something East Winds had a lot of.. I loved the cliffs with the Kingbirds hunting the butterflies and all the wildlife
activity.

The Pools
Very clean and nice to swim in - if a bit small. My favourite was the top pool of the two pools as it had a deep end. I don't like the modern fashion for 4 foot deep pools throughout. The sunloungers were very comfy and relaxing, deep and well padded . In fact, I fell asleep on one within 5 minutes! I wish some other resorts had these.

Restaurant and Bar
The staff here are good and the cocktails very inventive. I loved the passion fruit
martinis. Both our lunches were excellent, the second one was rather rushed due to
having to checkout at 2pm and allow time for getting down the island to the airport
(rainstorm permitting).
The restaurant manager on duty was friendly and efficient.

We treated ourselves to a bottle of Cloudy Bay for our second lunch as it was our last
meal in St Lucia this trip. I thought the price very reasonable. I have been charged £36
before for this in a seafood restaurant in Devon so around £40 in the Caribbean was very
fair.


The tapas food was lovely on the Saturday night and it was nice to experience this for a
change Overall the food was great and we look forward to coming back in January with friends from Windjammer.


The Staff
I was very impressed with the staff and level of service generally. The front desk
were quick to respond to phone requests and the service in the restaurant, beach
and bar was all good. There is definitely a sense of putting the guests first, which
is very nice!

In many ways, Cap Maison and the villa reminded me of Windjammer in the early
days with the 3-level villas and the option to upmarket self-cater and also with
like-minded guests and ambience. I met some very nice American honeymooners
in the sea who were loving their stay at CM.

Cap Maison does the low-key luxury boutique feel very well and the whole place has a
lovely quality to it.

My one caveat would be that, for us personally, it would be quite expensive for us to to stay here for a week unless we did a lot of self-catering, which would be difficult considering the quality of the Cliff Restaurant but, budget permitting, probably well worth it.

  • Stayed: June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank St-Lucia_Enthusiast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cap Maison

Address: Smugglers Cove Dr, Cap Estate, St. Lucia
Phone Number:
Region: Caribbean > St. Lucia > Gros Islet Quarter > Cap Estate
Amenities:
Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Spa Hotel in Cap Estate
#2 On the Beach Hotel in Cap Estate
#2 Top resorts Hotel in Cap Estate
Price Range: £253 - £549 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cap Maison 5*
Number of rooms: 49
Official Description (provided by the hotel):
Cap Maison is a lovingly created, family owned and managed five star boutique resort combining great attention to detail with a highly personalized style of service. Set in a stunning location above a beautiful secluded sandy beach on the north west coast of St Lucia, it offers luxury private villa suites, many with private rooftop pools, as well as Junior Suites and rooms. Facilities include the much sought after Cliff at Cap panoramic fine dining restaurant as well as the equally famous Naked Fisherman Beach Bar & Grill, a spa, fully equipped fitness centre, walk in wine cellar, beach service, free non motorised water sports, a hiking and running club, private 46 foot resort boat, club lounge with (computer access) and concessionary golf. ... more   less 
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Also Known As:
Cap Maison Hotel Cap Estate
Cap Maison Gros Islet
Cap Maison Hotel Gros Islet
Cap Maison St. Lucia/Cap Estate

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