We've stayed at this hotel as part of a wedding party and can't really think of anything positive to say. The room was hot (no air con) and badly ventilated and there was dust on all sorts of surfaces. Breakfast was average but the receptionist has topped it all! We've had a late check out (11am) booked as part of our reservation. This was confirmed to us at the check-in, but at 9.15 the next morning, we had a knock on the door from housekeeping telling us to vacate our room by 10am. We went to reception to point out the mistake (nicely!) but an extremely rude receptionist told us we were wrong (our booking confirmation proved that we weren't) and will have to vacate our room. We refused and went to breakfast only to be told by the same receptionist that breakfast had finished at 9.30 (it hadn't)! In the restaurant we met another member of our party who had been waiting for quite a while to be ticked off the breakfast list and had now decided to take matters in his own hands and do the job himself. By the time we finally checked out, the receptionist had been informed of her mistake (she tried it with everyone in the party) and the check out went smoothly. However, looking at the receipt at home (I did the booking, my husband paid at the check out), we realised that we had been overcharged by £10! A phone call to the hotel got us nowhere:"You need to send proof." - which we did. Have heard nothing since. We've stayed in hotels quite a bit both privately and on business but we've never come across "service" like this before. Terrible.
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- Also Known As:
- Hotel De Vere Staverton Park
- De Vere Staverton Estate Daventry