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All reviews four poster bed evening meal beautiful surroundings lounge area lady on reception sunday lunch afternoon tea full english breakfast food was lovely following morning member of staff couldn't do enough second to none an overnight stay from start to finish the king james suite wedding
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Reviewed 12 February 2024

After paying for the most expensive room , at time of booking. Four poster suite.
Large room with separate living, bathroom, bedroom. At the top of the hotel at the end of a dark corridor. Initially the key card entry was not activated, so a trip back down the five flights of stairs was required. The key card did work after that but several attempts were needed each time.
Once in the suite it is spacious but very dated. The four poster bed , is exactly that , a small bed with four plain post tied together by thin lats with no dressing on the bed what so ever.
The dead lock inside the door did not work. This was reported but no alternative was offered. When I asked if all other rooms had doors that locked from the inside the reply from reception was " I'm not sure".
This was our valentine night away. So basic security and safeguarding requirements, in my opinion we're not met.
The food, bar and restaurant staff were all fantastic.

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank KGG67
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this reviewResponded 19 February 2024

Dear KGG67,

Thanks for taking the time to let us know about your recent experience at our hotel. I am sorry that you encountered a problem with the door locks. The decors of our suites are very much a matter of opinion, Some are decorated quite traditionally, whilst others are more modern. I do hope you will give us another opportunity in the future, and if you mention at the time of booking that you would prefer a room with modern decor, that would be no problem at all, subject to availability. I am pleased however that food, bar and staff were to your liking. I do hope you will give us another opportunity in the future.

Kind regards

Rachel Swain
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2024

We stayed in the King James suite, what an excellent suite. Lovely big jacuzzi/spa bath, big living room area and a grand 4 poster bed. What you got for the money was brilliant, definitely be back again.

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank fergusoninfo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this reviewResponded 19 February 2024

Dear fergusoninfo,

Thank you very much for your five star review. I am pleased that you enjoyed your stay with us and I will certainly pass your comments on to all the team. We hope to see you again soon.

Kind regards

Rachel Swain
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2024

Stayed at this hotel on the 9th February, the stay was bought for us as a Christmas present from my parents. Unfortunately on the day of our stay one member of our family took poorly, leave only 3 of us able to attend. One been my daughter who is only been 18 didn’t want to stay in a room alone. The staff were very quick to accommodate us in a room with 3 beds so that she wasn’t left on her own. The room was beautiful and the food was amazing. The staff were extremely helpful and welcoming. We had cocktails as part of our offer which were made by a lovely friendly young gentleman attending to the bar. After our amazing two course meal he gave us a tour of the dungeons. We were also showed around by a lovely lady, apologise i didn’t get a name but the managers wife. She showed us around the ballroom and other rooms sharing her spooky goings on with us! Adding a little excitement to our stay. We couldn’t thanks the staff enough it was an amazing evening we would love to do all over again. We have taken away wedding brochures a❤️ thanks again to all the staff at Walworth castle you are truly an amazing team

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Doreen D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this reviewResponded 19 February 2024

Dear doreend900,

Thank you very much for your lovely review. I am delighted that you enjoyed your stay with us and even better that we were able to accommodate your request so that you could all stay together, and that you were able to have a look down the dungeon. We hope to see you again soon.

Kind regards

Rachel Swain
Director

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Reviewed 9 February 2024

We had our wedding here last weekend, it was absolutely amazing the staff were amazing and the managers were amazing. On the lead up to our wedding and on the day we couldn't of asked for more of them! So pleased we chose to have our wedding here, food was unbelievable aswel and all our family and friends commented on how much they loved the venue, the food and how good the staff were. If we could do it all again we would choose this castle again. Thank you so much guys! All management should be so proud of the team they have here, it's 3 star hotel with 5 star service and cleanliness !

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank abd252
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this reviewResponded 19 February 2024

Dear abd252,

Thank you so much for your lovely review. We were delighted that you chose us to celebrate your special day. I am sure all our team will be delighted with your comments. We are looking forward to you both staying with us again in the not so distant future.

Kind regards

Rachel Swain
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2024

This is a 3 star hotel with 5 star staff. We took advantage of the winter warmer deal and really enjoyed the experience. The setting is superb and the food of very good quality. The staff made us so welcome and made time to have a chat which is so important. That really makes you feel at home. Highly recommended.

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Brisca01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this reviewResponded 19 February 2024

Dear Brisca01,

Thank you for your review. I'm pleased that you enjoyed your stay with us and we hope to see you back at Walworth Castle again soon.

Kind regards

Rachel Swain
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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