We stayed at this hotel for a family wedding for 2 nights. The only reason this hotel gets a 3 and not a 0 rating is because the food was good and most of the staff we spoke to were very helpful. I would eat here again but I would never stay. We had problems with the room- very cold and the safe didn't work. The staff were very calm, responded quickly and tried to resolve the issues ( BTW later we discovered other members of our party had been complaining 2 hours before we had). The safe was not fixed but we were offered the use of the office safe. The heating was finally fixed the following day. Our evening meal was very good ( and I am hard to please). some of our family were given the wrong dishes but that was soon resolved. My OH had the cooked breakfast. He said the portion was small but it tasted very good. I was disappointed that there was no fresh fruit salad at breakfast- this is essential for those of us on a diet! I settled for poached eggs on toast which was the best I have ever had.
The wedding seemed to do well & I hope the bride & groom were happy.
However I was disgusted by the behaviour of other guests who stayed on our second night. We were woken at 1.30 for a long time, and on 2 other occasions in the night by the most disgusting language and threats of violence to other guests by a woman who screeched incessantly along with several others in the corridor. We rang reception- no reply. We were both too scared to leave the room to go down to complain. Eventually the police arrived.
The next morning the offensive party turned up at breakfast as if nothing had happened. Then we discovered that some of our family had been in the bar when this all kicked off and had been too scared to go to bed. and as a result had even less sleep than we had. There seems to have only been 1 member of staff on duty who did eventually call the police but really I think he should have called senior management. In the morning I complained to the manager Sarah who asked me to confirm it all in an email that she could pass on the owners. I did this before I checked out. A week later I am still awaiting a reply. This is why I would never stay there again. If the situation had been brought under control quickly I would have rated this hotel at a 4.
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- Also Known As:
- Best Western The Croft Hotel Croft-On-Tees
- Best Western Darlington
- Croft Spa Hotel
- Darlington Best Western
- Best Western Croft