Rockliffe Hall is a beautiful old home set in acres of lovely grounds; it is odd then that the suite I was allocated - Raine Suite overlooked the car park and was situated above the entrance; resulting in far from stunning views and the intermittent annoyance of engines being turned on and off and echoes of voices from lingering guests outside - for over three hundred pounds a night, I found this unacceptable. Service was mixed; sometimes excellent, sometimes appalling; front reception was courteous and helpful yet this was ruined by the spa receptionist who when I first wandered down and asked to see the pool was told with a blunt comment that I "could look at the pictures of the pool on the wall"! Only when I reminded her I was an in-house guest did she make any effort to actually show me the pool. I invited guests from Durham to lunch at the Club House, being the golf club's 19th hole the views over the grounds are beautiful and made me question again why my suite was located overlooking the car park! As this was a celebration lunch I ordered a bottle of Dom Perignon 2004 at a cost of one hundred and ninety pounds; it took 20 minutes for it to arrive and I was presented with a completely room temperature bottle that the waiter told me "we will try and make cold"! My retort was such that a senior manager ran to the main building and returned with a perfectly chilled bottle from the main bar! Service at Rockliffe is hit and miss; despite my apparent VIP package that included movies etc, the two films I partly watched were still on my final bill and I had to ask to have them removed; breakfast served in the orangery is pleasant but a request for scrambled eggs saw me presented with a ladle of dry scrambled egg that had been sitting in a warming tray for sometime – given it takes a minute to make fresh scrambled egg this reflects a laziness in the kitchen; the spa is an excellent facility and the pool long enough to do my 1.5klm laps but haughty service detracts from the entire experience. Rockliffe Hall may suit local guests but for those visiting from overseas or driving up from London, there are better options in the area.
- Official Description (provided by the hotel):
- Rockliffe Hall is the only five red star hotel in the North of England. Set on a magnificent 18th century estate on the banks of the River Tees, Rockliffe Hall is a destination in itself. Rockliffe Hall's world-class spa and golf course, well-equipped meeting rooms, three restaurants and sublime service ensure it is the perfect place to escape and relax, to do business, and to create memories that will linger on. ... more less
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- Also Known As:
- Rockliffe Hall Hotel Hurworth-On-Tees
- Rockliffe Hall Darlington/Hurworth-On-Tees