We have stayed here a few times before and after this stay I dont think we will return in a hurry. Pleased we booked the monday night special as we would have been complaining if we had payed normal price for the stay.
The reception staff were very friendly and propessional, we met the room cleaner doing the turn down service and she was really nice, room was bery nice.
We had evening meal in the brasserie and the menu was terrible, very little choice and what was on there you would never choose in what is supposed to be a nice restaurant (sausage and mash, cauliflower cheese etc). I had the 6oz steak which actually costs you an extra £5 on top of the package price and an extra £3.50 for just the sauce for the steak, andcit was one of the worst steaks ive ever had, shocking for the price they charge. While on the subject of price, I think it is unacceptable to be charging £6 for a small bottle of moretti and £9 for 2 lattes.
The 2 male members of staff in the spa couldnt have been less helpful if they tried, bad customer service skills.
We were going to book and stay a second night during this stay but I couldnt bring myself to spend anymore money at a hotel that is contantly ripping its guests off so only stayed the 1 night.
I highly recommend travelling an extra 45 mins and visiting Raithwaite Estate in Whitby as this is 10x the hotel of rockliffe and they dont feel the need to rip their guests off at every opportunity, lovely place, lovely food, great staff and normal prices there.
We will not be returning to rockliffe in the near future unless a lot changes there, it isnt the hotel it used to be and not worth the money they charge for everything.