Arrived on a Friday evening, our room seemed alright although when I went to the toilet I noticed a lot of mould along the pipes and in the shower. It wasn't until we got in to bed that we realised the whole bottom half of the bed frame had collapsed. We complained and after an hour long wait we got moved to another room. The bed was fine and the room looked okay (if you ignore the taped up crack across the window) but in the bathroom was a boiler which had a note on telling the guests not to turn it off as it was for another room too. I started to run the hot water tap to wash my face but the water was coming out freezing. The boiler didn't appear to be working and the bathroom stank of gas. After complaining for the second time in one night, someone came up and told us to turn the boiler off and they'd move us in the morning. Maybe I'm being dramatic but leaving guests in a room with a gas leak seemed fairly unprofessional to me. We left the bathroom window wide open and shut the door and hooray, we didn't die! The next morning we were moved to a tiny room with moldy windows, no cold tap, broken blinds and a broken main light. On a brighter note, we were so stressed out that we slept like babies that night. To top it all off, no one on reception whilst we were trying to check out and when we finally caught someone's attention they were unapologetic and rude.
All in all, unsafe and unhygienic and I'm surprised this hole hasn't been closed down.
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- Also Known As:
- Mary Rose Hotel Orpington
- Mary Rose Inn Orpington, Kent