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“Fantastic Service”

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Hotel Mercure Augusta Barcelona Valles
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Fantastic Service”
Reviewed 9 April 2014

We stayed here for 4 days, we are a Motorsport racing team and I had 19 staff, the food was excellent, the rooms were clean and modern, the staff were amazing, what I liked the most about this hotel is the staff go out of there way to make you comfortable....I will 100% be booking again with them next year...

Room Tip: Ask for a room away from the fans...
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janinetraynor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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360 reviews from our community

Traveller rating
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    56
    15
    9
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99
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Alexandria, Egypt
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 September 2013

The hotel is located off the motorway in a very quiet area. It is very convenient for people on business trip, staff are helpful and welcoming.
Rooms are clean and very quiet, food is fine, and going to the city center is 30 min by taxi.

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sherif Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SILVIABRUNET, Director General at Hotel Mercure Augusta Barcelona Valles, responded to this review, 7 November 2013
Dear guest, Thank so much for your comment. You describe so well our situation by the highway AP7 (but in quiet área) and close to Barcelona city. I will share with the staff your feed back to mantain a good service in restuarant and customer service.
Thank you and we keep waiting for your next visit to Mercure Augusta.
With regards,
Silvia Brunet.
Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Germany
Level Contributor
105 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 12 September 2013

Just off the motorway (but not noisy) we stayed here on our way south. I was expecting a new Mercure hotel so was very surprised to find that it wasn't. The first room we were given smelt and faced the west so was very hot. Our second room was at the back and faced east it was much more comfortable and very quiet and with thick curtains to keep out the morning sun we had an excellent night's sleep. The set four course dinner was very reasonable and included wine and water and despite a wedding party the service was excellent. The staff were all very friendly and helpful and we would stay there again.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank penwer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SILVIABRUNET, Director General at Hotel Mercure Augusta Barcelona Valles, responded to this review, 7 November 2013
Dear Mr./Mrs. Thank you for your time to share your experience in our hotel.
We're Mercure sinse 1st may 2013, so we're in time to integration to be a good one Mercure. I hope on your next visit you find an improvement.
With regards,
Silvia Brunet.
Manager.
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Figline e Incisa Valdarno, Italy
Level Contributor
261 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 15 May 2013

Staff was very gentle. safe parking. restaurant is good and not so expensive. I have been there several times and every times I have an amazing welcome.
The staff speak several languages and Fluent Italian.
AAAAA

Room Tip: good view from room on the front.
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FabioAlberti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SILVIABRUNET, Director General at Hotel Mercure Augusta Barcelona Valles, responded to this review, 14 August 2013
Thanks for your comments. We are very happy when our clients repeat.....that it means many good things
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Prague
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 15 May 2013

I was lucky to be in the hotel during the Spanish GP last weekend. Its just off the AP7 motorway, but do look up the location online before setting off - Its easy to get a wrong turn first time you try to find it. Although the hotel was fully booked ( not surprising with a location just few miles away from the circuit) hotel felt calm and staff were super friendly. Food and drink were brilliant - do try their Sangria, its just great!!! I was with friend who travels frequently for work and we both agreed location and facilities are great, but its the staff that is the hotel strength - all requests were dealt promptly, professionally and with a smile.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alena_l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SILVIABRUNET, Director General at Hotel Mercure Augusta Barcelona Valles, responded to this review, 28 June 2013
Thank you so much for this nice words to our staff. It is really nice to receive this type of comment!!
You're wright, we're just in front of the Circuit de Catalunya and we are very lucky to allow teams with us.
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surrey
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 April 2013

I have been staying at this hotel 3 or 4 times a year for over 20 years. The staff are always very welcoming, helpful and friendly. The rooms are spacious and clean and there is free WiFi throughout the hotel. The restaurant serves food of a very good quality and represents excellent value for money.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rew36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SILVIABRUNET, Director General at Hotel Mercure Augusta Barcelona Valles, responded to this review, 12 May 2013
We're very glad to hear that someone who stay in our hotel during 20 years is happy to come again and again and again......
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Additional Information about Hotel Mercure Augusta Barcelona Valles

Property: Hotel Mercure Augusta Barcelona Valles
Address: Autopista AP 7 Salida 13 | BP5002 Km 12 5, 08410 Vilanova del Valles, Granollers, Spain (Formerly Hotel Augusta Valles)
Region: Spain > Catalonia > Province of Barcelona > Granollers > Vilanova del Valles
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Vilanova del Valles
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Mercure Augusta Barcelona Valles 4*
Number of rooms: 102
Official Description (provided by the hotel):
Mercure Augusta Barcelona Vallès Hotel, has the best location in Vallès, 5 minutes from the Circuit de Barcelona-Catalonia 20 minutes from Barcelona, 15 minutes from la Roca Village and 15 minutes from the beaches of the Barcelone Coast Mercure Augusta Barcelona Vallès Hotel makes a complete offering for your stay. Located in the region of Vallés Oriental in front of Barcelona-Catalunya Circuit, 20 minutes from Barcelona, the hotel has a restaurant-bar, outdoor pool, gym and an outdoor free large fenced car park. Located very close to the exits 13 of A7 motorway coming from France (in 5 minutes after the well-known outlet shopping center La Roca Village and in 20 minutes before reaching Barcelona) or from the south of Spain. The hotel is strategically located on the Barcelona Coast, from where you can easily get to different sights of Catalunya. With 6 meeting rooms the hotel allows for the organization of meetings and celebrations. We have 101 rooms, all exterior and well soundproofed. Since 2013 the hotel has had the Mercure brand and met the standards required (ACCOR Hotel Chain). In our restaurant Trànsit you can taste dishes with fresh products of Mediterranean cuisine prepared by our chef Toni Sánchez. We offer different more or less private zones to organize your business or family meetings. ... more   less 
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Also Known As:
Augusta Valles Hotel

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