Note: Would actually give 3.5 stars if available. Would be 4.5 if AC worked. Stayed here the entire 1st week of December. Very cool, modern hotel, located inside of a shopping mall. Gorgeous Grand Arch located outside, & charming Christmas Market just a few steps away. Nice lounge w/pricey drinks (18 euro for a cocktail) but, hey, it's Paris!
Check in smooth & easy, we are Hilton Diamond, so received upgrade to view room of Arch & Xmas Market, very helpful front desk man explained metro location & where to purchase museum pass. He noted that we had specifically asked for either an opening window (there are none) or a room that had good working AC. Note that there is no snack/drinks lounge for Diamond Members, normally we would have been given bar vouchers for each day, but did not receive any. Not a problem.
Room was spacious & immaculate, albeit a very, very funky smell coming from the tiny shower, but shower seemed very clean w/excellent water pressure. Bathroom nicely appointed w/whirlpool tub (which we did not use, come on, Paris awaits you outside! Lighting in room is very dim, even with all lights on, but it's adequate. Furnishings lovely & modern, w/clean lines & a very comfortable bed.
Room seemed a bit warm, but AC was off, so we flipped it on full blast down to lowest temp & headed out to the Xmas market around 17:00 for a cheap & delicious dinner.
Returned around 19:30 to a room that was like an oven, played with thermostat a bit to no avail, then headed down to front desk. He said the last customer must have requested to turn off AC (Huh?? why request this? Just adjust the thermostat yourself, right? We would find the answer to this little mystery on our last night) Anyhow, he played with the panel outside the room for a few minutes & assured me that the room would cool off soon.
We finally resorted to sleeping with our door propped completely open all night, as the hall way was comfortable. Thank goodness I always travel w/a tiny fan as this helped me sleep. I would have actually slept in the hall if we'd had an extra blanket. BTW, a little travel gadget we have noted our room temperature around 80 f.
Showered, shampooed & dressed next day, room had cooled down to about 74F due to open hall door, bit strange getting ready w/door open, but hey, you do what you have to. Several staff the evening before & that morning stopped to ask why the door was open, we explained, hoping they would offer a solution, but none was forthcoming. BTW, very nice towels & soaps in the bathroom.
Went to front desk to request repair of AC, kind lady offered us compensation, but I declined, explaining we just wanted to be able to control the room temperature & get a decent night sleep. Very nice included breakfast & free Wifi for Diamond members, hubby caught up on work emails & I planned our day. By the time we returned to our room, engineering was finishing up & our room started cooling off immediately. Hallelujah, problem solved!
By 8:30 we were at the very convenient metro/RER station buying our passes & heading out to Paris proper, had an amazing day & returned to our lovely hotel to shower, watch some tv (there was a station with english dubbed documentaries) & sleep. Called down for two buckets of ice (no ice machine) & fresh towels for morning both of which arrived promptly.
Room was on the chilly side, so I adjusted the thermostat, but nothing changed. Ok, so I just turned off the whole thing. Nothing changed. Apparently the thermostat is not actually hooked into anything, it's all controlled by that outside panel. Uh oh. Room got colder & colder as night wore on, in morning my little gadget read 58F. I'm comfortable w/that but poor hubby froze & slept w/his thinsulate hat on. We now realized we could either sweat in this room or freeze in it. After another wonderful breakfast (great coffee & service) & another amazing day in Paris, DH rigged some towels over part of the AC vent which made a big difference, the cold air was no longer blowing directly on him.
On our last night, we return to hotel around 20:30. Room is hot again. I go to front desk to ask What The What???? & the response is, oh, they turned it off already? Apparently anyone who can turn it back on again has gone home, no solution is offered, other than turning off the entire system to our room to stop the hot air (80F) we opt for that, take cool showers, & once again sleep w/hall door open. We have another full day in Paris to look forward to, as we have an evening flight, & our plan is to just take quick morning showers, sight-see, & then do the full shampoo & shower before our 12 hour flight home.
Unfortunately, in the middle of the night, a note was tossed into our room explaining that showers would be unavailable from 6am to 6pm, with strong wording suggesting, that unless you wished to die a horrible lobster death, do not attempt to use the hot water. OK.
Took icy rinse offs, engineering promised to cool room down, front desk said we would be able to take real showers before we left. When we returned, room was still way to warm, but the open hall door helped, we packed everything, were able to shower as promised (water did fluctuate from cold to very hot, but just gritted teeth & took cold showers) got ready, & headed out.
The hotel had arranged a private shuttle for us (55E to airport door to door, prepaid & no driving in circles nonsense.
So here's my feeling: Lovely hotel, fantastic architecture, clean, nice gym, great staff. Clearly there are ongoing AC & Water problems, if you go thru the past reviews there are countless ones mentioning the same problem. I hope they find a permanent solution, because I would stay here again, but would not accept a room assignment until I'd checked the temperature of the room.
- Reservation Options:
- TripAdvisor is proud to partner with Southall Travel, Hilton EMEA, Expedia, Travel Republic (UK), Booking.com, Ctrip TA, Hotels.com, TripOnline SA, Ebookers, Agoda, Evoline ltd, HotelQuickly, Cancelon and 5viajes2012 S.L. so you can book your Hilton Paris La Defense reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Paris La Defense Hotel La Defense
- Hilton International Paris
- Paris Hilton