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“Stay Away” 2 of 5 bubbles
Review of Renaissance Paris La Defense Hotel

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Renaissance Paris La Defense Hotel
Ranked #9 of 41 Hotels in La Defense
Singapore, Singapore
Level Contributor
120 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“Stay Away”
2 of 5 bubbles Reviewed 28 December 2013

Unless you're on a business trip at La Defense, there is no reason staying at this part of Paris. And even if you've no choice but to stay at La Defense, Renaissance Paris Hotel La Defense should not be on your short-list. On the exterior, it looks like a slick, modern hotel but looks truly deceive.

The rooms were in need of some refurbishment and ours face a construction site. Front counter staff were cold and aloof. Breakfast was horrible with foul-smelling scrambled eggs (that I would not even dream of putting into my mouth for fear of food-poisoning!) and hard rolls, all these served in a character-less function room.

The gym appears to be well-equipped but the treadmills did not function quite properly. When running, one has to face a blank wall with one's back facing the rest of the gym, making one feel very vulnerable. To top it off, not only is free wifi available only at the lobby and 2nd level, I couldn't even get a connection at either place even after seeking help from front-counter staff. After wasting half an hour trying to, I finally gave up. It is unimaginable that a hotel of this category does not offer fast speed free wifi in all rooms. Even smaller hotels now offer free wifi in all rooms. What's more, this is supposedly a business hotel located at the commercial part of Paris so it is ridiculous that the hotel expects people to congregate at the lobby to log in to their computers.

Upon checking-out and while tugging our four luggage towards the front entrance, hotel staff simply stood around and stared at us without offering any help.

We were staying there as part of Trafalgar group tour but were only very glad to shift to St Germain Hotel at Rue Du Bac at the end of the tour to experience true Parisian hospitality and see the real Paris.

  • Stayed December 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank AlicePng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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811 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (94)
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  • Chinese (Traditional) first
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English first
Auckland Region, New Zealand
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 26 December 2013

I attended a conference at the convention centre at La Defense, and the Renaissance was certainly well located to the centre. It was only a five minute walk and this was one of the highlights compared to other attendees I knew who had to travel half an hour each morning to the conference centre. The hotel itself is comfortable enough, however the rooms are fairly tired, not large and need upgrading. The electrics in my first room did not work - something I only discovered AFTER unpacking all my things for my four day stay. After several visits from the service staff failed to resolve the problem, I had to completely pack up my luggage again and move to another room. This was very inconvenient and not anyone's idea of a great start. I did feel that the hotel must be aware of the electrical issues and should check these BEFORE people are checked into rooms. A colleague also had electrical issues in their room but not to the same degree as me.

On the plus side, the staff were excellent, friendly and very helpful. And a truly unexpected highlight was the hotel restaurant. The food and wine was outstanding. I eat out alot and consider myself a good judge. I also dined at some very expensive restaurants in central Paris, however the hotel restaurant for some reason had an excellent menu, superb waiting staff and the food we had was just outstanding. I had a mushroom and chicken dish and it was fantastic. The wine recommendation of our waiter was also excellent.

I would stay again if the hotel maintenance issues were attended to.

  • Stayed October 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Sharon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuttgart, Germany
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 bubbles Reviewed 22 December 2013

I overheard someone at work raving about the ideal location of this hotel, so I made a reservation for a two day (1 night) stay in Paris. The website boasted about an "only 129 Euro" offer for a deluxe room, which I then booked.

Only on returning from my trip did I realise that there are no "standard" rooms advertised on the Marriott website - instead they seem to call their standard rooms deluxe rooms. What was supposed to be deluxe, I have no idea. The attribute didn't fit the room, and it certainly didn't fit the bathroom.

Very dusty skirting boards in the bathroom, one side of the tiles had mouldy grouting, and the bathroom floor had definitely not been cleaned in a while as stated by several dirty spots and stains.

As someone else mentioned before, the room was extremely warm. I had to turn the air conditioning to the coldest setting for the room to get to a bearable temperature.

The good things about this hotel:
Although normal check-in time is 3 pm, and I asked for check-in around 1 pm, the room was ready when I arrived early around 11:30 am.
The bed was extremely comfortable.
The location at the end of metro line 1 is a definite plus. Line 1 will get you into the city center very quickly.

Even if the price of 129 Euros for Paris is not bad, I'd rather pay more for a hotel that offers a "real" deluxe room.

  • Stayed December 2013, travelled solo
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank KikiOrleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
1 of 5 bubbles Reviewed 10 December 2013 via mobile

Had to atay in Paris for few nights and as have to work at La Defense thought let me book something around this area. Big mistake as this was a bad experience. Paid 250 eur per night which in itself is not over the top however the quality was bad. Old dated room, too warm and impossible to turn down heating, additional charges for WIFi of Eur 19 per day and breakfast Eur 25 per day for a croissant and cup of coffee. Should say that the front desk staff was friendly but unfortunaly the overall experience was bad !

Stayed December 2013, travelled on business
Helpful?
1 Thank Herman H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suffolk
Level Contributor
117 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 bubbles Reviewed 28 November 2013

I stayed here as the place where I usually stay was full. Perfectly ok modern hotel. Located at the far end of la Defense, about 5 minutes walk from the metro. Finding the entrance is a bit difficult at first as it is at a lower level. My room was an ok size, but no free internet. The breakfast pricing is a bit bizzarre with different prices depending on what you want. Sounds ok, but choose the cheapest option and you will find that some basic things aren't on your list. This hotel is ok, but made me realise just how much better the place where I usually stay is, for a similar price.

  • Stayed October 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank rover54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basingstoke, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 November 2013

We liked the location,the large room and the service of the porters, the concierge, and the desk staff. I stayed in the hotel with family few years ago and that is what brought me back. Breakfast was excellent.

  • Stayed December 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank satish_dnv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 22 October 2013 via mobile

The location is the best thing about this place and that is saying a lot since it is in the middle of nowhere. This was a company preferred location and I will make sure to never stay here again. The staff is rude. The only plug that worked in my room was on the floor next to the door. The widow didn't open properly. The air condition never got cold. The phone system didn't work in my room. Don't stay here

  • Stayed October 2013
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank RebeccaWaldrop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Renaissance Paris La Defense Hotel

Property: Renaissance Paris La Defense Hotel
Address: 60 Jardins de Valmy, 92918, La Defense, France (Formerly Renaissance Paris Hotel La Defense)
Region: France > Ile-de-France > Hauts-de-Seine > La Defense
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in La Defense
#5 Romantic Hotel in La Defense
#5 Business Hotel in La Defense
#7 Luxury Hotel in La Defense
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Renaissance Paris La Defense Hotel 4*
Number of rooms: 330
Official Description (provided by the hotel):
The Renaissance Paris Hotel La Defense is in the heart of La Defense district of Paris, France. Just next to the Grande Arche de La Defense this Paris hotel is just a few minutes from the capital's famous attractions: only 1 train stops from the Champs-Elysees. Guests can walk from the Renaissance Paris Hotel La Defense to the large shopping center "les 4 Temps" as well as to the CNIT conference center. Whether you come by train, metro or taxi from Paris airports, access to the hotel is easy and for those coming by car there is a private and supervised hotel car park. This upscale hotel provides spacious hotel rooms with Marriott bedding, air conditioning, Internet access, premium TV channels, and in-room safe. For successful conferences and events there are 13 meeting rooms with natural daylight and broadband internet. Hotel guests have free access to the fitness gym. Guests can enjoy traditional French cuisine in the hotel restaurant and a relaxing atmosphere at the Bar. ... more   less 
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Also Known As:
Renaissance Paris
Paris Renaissance

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