After having stayed at a few Pullman hotels (Eindhoven, Cologne, ...) the Pullman La Défense did not meet our expectations. We were assigned to a "Classic" room while we booked a "Superior" room. This was solved correctly without any excuses. The room itself was clean and the best thing about this hotel is the bed! There was, however, some hair in the bathtub.
The hotel certainly is not "completely renovated". The bedroom is renovated, so is the lobby and the connectivity lounge and fitness area. The bathrooms, corridors, etc. could use an update. The corridors, by the way, had an odd smile.
Although the beds are fantastic, i would not rate this hotel as a 5 star hotel. It lacks personality, service and the rooms do not have a 5 star feeling (missing a coffee machine in a superior room, iron board, outdated bathroom).More
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