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“A pleasant hotel with very good service”

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Pullman Paris La Defense
Ranked #3 of 41 Hotels in La Defense
Certificate of Excellence
GreenLeadersSilver level
Towcester, United Kingdom
Level Contributor
77 reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“A pleasant hotel with very good service”
Reviewed 19 May 2014

An enjoyable stay - such a shame that in our three days, eventually all the escalators down to the entrance broke meaning we were like mountain goats by the end of it - not for the disabled - it is 75-80 steps to get up to the main precinct. Rooms were clean and tidy, bed very comfortable, we booked a junior suite which was a decent size given we were in Paris but it does not represent value for money in my opinion. The service on the front desk was very good, polite and efficient and apologetic when for the second consecutive day our key cards stopped working when we returned in the afternoon. Would return again but maybe save the €70 euros a night extra we paid for the suite and stick to the superior room. Glad we got a high floor as you can hear the metro and cars but not particularly loudly up on the 17th!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanLaDefense, Directeur d'Exploitation at Pullman Paris La Defense, responded to this review, 20 May 2014
Dear John,

Thank you for sharing your experience following your stay at Pullman Paris La Défense.
We present you our sincerest aplogogies for the escalators in front of our hotel. Please note that we let the Town Hall from Courbevoie about your feedback.
I will share your comment with our team and especially with the reception, I am sure this will serve as a real encouragement.

We would be pleased to welcome you again soon,

Julien Curinier
Deputy Manager
Pullman Paris La Défense
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (104)
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English first
Winchester, United Kingdom
Level Contributor
232 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed 18 May 2014

Have stayed here many times on business over the past year as it is close to my office.

The nightly rate is expensive but the quality of the rooms is very good; likewise the room service prices are horrific. It is a 100% business hotel so I wouldn't recommend this for leisure travelers, otherwise it's perfectly adequate. There aren't that many restaurants in the area but I'd recommend getting a cab / RER to Porte Maillot just off of the champs elysees.

Likewise the gym downstairs is perfectly adequate.

Access can be a bit of a pain as not many cab drivers seem to know the intricacies of La Defense but otherwise I would recommend this hotel for business travelers heading to La Defense.

Room Tip: I've had ones with more toiletries / nespresso machines - I think I got those because of my tier...
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank p0lak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanLaDefense, Directeur d'Exploitation at Pullman Paris La Defense, responded to this review, 20 May 2014
Dear Guest,

Thank you for taking the time to write a comment following your stay. We are delighted to read that your business trip with us reached your expectations. All of our teams are working hard to satisfy your needs and improve your satisfaction.

For your next stay with us our Chef Jean-Paul Corbillet would be delighted to suggest you some of his creations at the Quinte&Sens Restaurant.

I hope to have the chance to welcome you again soon,

Julien Curinier
Deputy Manager
Pullman Paris La Défense
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taunton, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 May 2014 via mobile

Booked in here on business. Arrived at 8 so decided to eat in hotel. BIG mistake. Food was ok when it arrived but despite saying on arrival we were in a hurry took 1 hour for 2 average burgers to arrive. Supposedly Charolais not so you'd know....and 94 euros, having a laugh!!! Wont make that mistake again. Get me back to London asap.

Stayed May 2014, travelled on business
Helpful?
Thank PaulBrandwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanLaDefense, Directeur d'Exploitation at Pullman Paris La Defense, responded to this review, 16 May 2014
Dear Paul,

Thank you for sharing your experience from which you have a lukewarm memory. You rightly hinghlighted certain insufficiencies in the service that was provided to you. I assure you that we are sorry and we present our sincerest apologies.

It is our hope to win back your trust.

Julien Curinier
Deputy Manager
Pullman Paris La Défense
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Annemasse, France
Level Contributor
154 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 11 May 2014

Stayed there for 3 days, 2 nights. Why them, because I have to say that I like the quality of the mattress :). Indeed when you travel you want to be sure to have a nice sleep ! ;)
Obviously you will not choose that hotel for its nice environment ! but truly for its situation, next to la Defense, few minutes of walk from the metro and RER. And surely a focal point for all the corporates' invitees or visitors as it is situated in the heart of the "La Defense".

Apart that, had (told them) a problem with the bath and shower but that its!.
Breakfast buffet was really nice. Could have fresh fruit juice instead. But the buffet is a spectrum of variety of bread. And Hot breakfast as all you need. They also have Asian Breakfast choice which is a "nice to have" !

Personnel is professional and at your service from the reception desk to the restaurant and bar at night. Try to see how they were asking few services.. .they did with the usual hotel smile you look for :)

Will I go back? I will but I will try others first.... not enough to push me in their arms for my next travel to Paris.

Room Tip: The higher the nicer the view, because it is not situated in a nice environment.
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Confmanager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanLaDefense, Directeur d'Exploitation at Pullman Paris La Defense, responded to this review, 13 May 2014
Dear Guest,

Thank you for taking the time to write to us following your stay. We are continuously working to improve your satisfaction, therefore your feedback is very important for us.

We are delighted to read that you enjoyed your night. Our Pullman Bed with its memory foam mattress is designed to give our guest a maximum of confort.
Besides, our hotel is very often appreciated for its location 7 minutes away from the Champs Elysées.

We hope we will have the opportunity to welcome you again soon.

Kind regards,

Julien Curinier
Deputy Manager
Pullman Paris La Défense
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maidenhead, United Kingdom
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 8 May 2014

We used the hotel for a business meeting and it proved excellent for the amenities it offered. The conference room was very well equipped and couldn't be faulted. The bedrooms were clean and tidy and at a standard expected for the location. The breakfast on offer was extensive and the bar was well stocked. All the staff seemed keen to help with any issue we raised. The food was adequate for a large group but nothing spectacular.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanLaDefense, Directeur d'Exploitation at Pullman Paris La Defense, responded to this review, 16 May 2014
Dear Dave,

Thank you for taking the time to write after your stay. We are pleased that you appreciated our conference room. At Pullman we strive to give the best equipment and service for your business meetings.

It will be our pleasure to welcome you again soon.

Julien Curinier
Deputy Manager
Pullman Paris La Défense
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 1 May 2014

This hotel was part of our Trafalgar tour so I didn't pick this hotel.

The hotel was lovely. Clean and comfortable. The staff were friendly. It just wasn't in the city. And the breakfast was great with lots of choices.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank glenandkerrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanLaDefense, Directeur d'Exploitation at Pullman Paris La Defense, responded to this review, 5 May 2014
Dear Guest,

Thank you for writing a review following your recent stay with us over the Easter Break. I was pleased to read that you enjoyed your stay with us.

Thanks again for your review and I look forward to welcoming you back again soon.

Yours sincerely,

Julien Curinier
Deputy Manager
Pullman Paris La Défense
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Paris La Defense

Property: Pullman Paris La Defense
Address: 11 Avenue de l'Arche Courbevoie (Paris la Defense), 92081, La Defense, France
Phone Number:
Region: France > Ile-de-France > Hauts-de-Seine > La Defense
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in La Defense
#3 Luxury Hotel in La Defense
#6 Business Hotel in La Defense
Price Range (Based on Average Rates): £
Hotel Class:5 star — Pullman Paris La Defense 5*
Number of rooms: 382
Official Description (provided by the hotel):
In the heart of the La Defense business district, opposite the CNIT (Center for New Industries and Technologies) and 10 minutes from the Champs-Elysees, the fully renovated Pullman Paris La Defense is intimate, pure and bright. This upscale hotel offers stylish and spacious rooms, a fitness center, Le Quinte&Sens restaurant with an open kitchen, bar, free WIFI with fiber optic and a private car park. The meeting spaces offer optimum facilities to ensure the success of your seminars and events. ... more   less 
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Also Known As:
Pullman Paris La Defense Hotel La Defense
Accor Paris La Defense

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