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“Staff was friendly and helpful but hotel is a bit old”

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Novotel Paris La Defense
Ranked #6 of 41 Hotels in La Defense
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853 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (77)
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English first
Cork, Ireland
Level Contributor
82 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 18 April 2014

We stopped over in Paris for a night on our way to Disneyland. Very friendly staff, clean, good location and good breakfast. We got the metro to the tower and also did a boat trip on the river. There is a large shopping centre, one metro stop or a short walk from the hotel. I's stay again.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BENARD C, Directeur général at Novotel Paris La Defense, responded to this review, 28 April 2014
Dear Guest

Thank you very much for taking time to share posivite comment regarding your stay at Novotel Paris la Défense
We are really glad you enjoyed your short stay with yours kids
We looking forward to welcoming you again very soon at Novotel Paris la Défense
Best regard
The manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
66 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 8 April 2014

Getting to the hotel
We took the Line B from Gare du Nord, then line 1 towards La defence. Hotel is about 5 mins walk from metro. This was my first time in a Novotel so didn't know what to expect. Check in was quite slow though pleasant as the receptionists were nice and spoke English. Generally the hotel staff were friendly and helpful.

The room
Clean nice room, cleaned everyday. Room has LCD tv, safe and mini fridge though this only contained water. Tea and coffee facilities are available in the room. There is a lovely modern bathroom with basic toiletries provided.
Free wifi in the rooms, but requires log in every 24 hours. Apparently there is a gym but coz of busy schedule never saw it.
The toilet had a problem flushing sometimes but we were hardly at the hotel so didnt bother to report it.
The hotel isn't near any sites but line 1 metro takes you to Champ leysse where you can easily access tourist hop on hop off bus to Eiffel Tower and Arc de Triumph.

Eating In
Breakfast pastries, cheeses, scrambled egg(not too great), sausages, potatoes, bacon, crepes, waffles, juices, hot drinks, fruits and cereals. Very expensive brekkie though at 17 Euros!
Dinner in the restaurant was very slow, took 15 mins before the waiters even took my order yet the place wasn't even half full. Food took another 30 or so minutes to come. Had pan fried salmon and mashed potato and veg which cost 18 Euros. It was ok. My friends ordered room service and one wasn't too happy with the fish soup. The other liked her crime brûlée.

Checkout
This was quick and problem free!

General
Paris is not the best place to visit if you have limited mobility because there are hardly any lifts in any of the places eg metro stations, tourist attractions so those with babies and buggies, the elderly or the disabled would find it very hard.
We went on the hop on hop off bus tour package which includes the boat cruise on the Seine. The bus bit was informative but the boat cruise has no guide or any info provided, you just ride the boat from point A to B without any commentary whatsoever.
Novotel provided a good value for money service and I would stay at one of their hotels again the future.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Missy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BENARD C, Directeur général at Novotel Paris La Defense, responded to this review, 14 April 2014
Dear Guest

Tank you for taking the time to share your positive comments regarding your stay at the Novotel Paris la Défense .
Positive feedback from satisfied clients is our greatest reward .
We look forward to welcoming you again at Novotel Paris la Défense
Best regards
The manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
southeast ireland
Level Contributor
97 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 31 March 2014

This was our first time to stay at any Novotel and it won't be our last.From the moment we arrived our experience was first class.The lady on check in was very very helpful,our room was large, clean and comfortable with fantastic views across Paris.Room was well sound proofed ensuring a good nights sleep.Buffet breakfast had good selection .Area around hotel is business and residential with large shopping centre- food outlets a few minutes walk away.The Metro line 1 which has the newest and most carriages is close-by .

We arrived at CDG airport and traveled to hotel by RER B to Chaelet and Metro 1 (yellow line ) to Esplanade de la Defence cost 7euro 80 .
Will stay here again

Room Tip: Select room with view over Paris
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fliggits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BENARD C, Directeur général at Novotel Paris La Defense, responded to this review, 1 April 2014
Dear Guest

Thank you very much for taking the time to write a positive review on tripadvisor and for sharing details about your stay at the Novotel Paris la Defense .
We look forward to welcoming you again at Novotel Paris la Défense
Best regards
The Mananger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Croydon, United Kingdom
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 31 March 2014

I stayed in this hotel for three nights on a business trip, as it was near to the office.

I found the hotel average. There was nothing wrong with the room (apart from a minor niggle that the toilet was in a separate room to the bathroom), and it was a decent enough size, with a comfortable bed, but it was nothing special.

The breakfast in the morning was ok, and I had an evening meal which was also good.

All in all a perfectly acceptable hotel, but nothing to rate it above average status.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BENARD C, Directeur général at Novotel Paris La Defense, responded to this review, 1 April 2014
Dear Guest

Thank you for taking the time to write some details about your stay at the Novotel Paris la Défense .
We do hope, that we will be able to welcome you again as a client of Novotel Paris la Défense
Sincerely,

The Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 March 2014 via mobile

I stayed at this hotel for 2 nights. I could see the Eiffel Tower from my room's window. The room that I got was nice. There was a 2-seater sofa that can be converted to a bed. It would be the perfect room for 2 person but there were 3 of us so when the sofa bed was out, it got a little cramped. The sheets of the sofa bed was a little yellowish that looked disgusting. The room was not properly tidied up when I came back the second day. On the whole, I was a little disappointed.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jason171717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BENARD C, Directeur général at Novotel Paris La Defense, responded to this review, 1 April 2014
Dear Guest

I appreciate the time you took to share the problems you encountered during your stay.
Firstly, please allow me to say how sorry I am that these issues affected your satisfaction during your stay in my hotel.
Please be assured, that I will do my utmost to provide an appropriate follow up to your comments.
I do hope that, despite these issues, we will be able to welcome you again as a client of Novotel.
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Paris La Defense

Property: Novotel Paris La Defense
Address: 2 boulevard de Neuilly, 92081, La Defense, France
Phone Number:
Region: France > Ile-de-France > Hauts-de-Seine > La Defense
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Family Hotel in La Defense
#3 Green Hotel in La Defense
#4 Romantic Hotel in La Defense
#6 Luxury Hotel in La Defense
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel Paris La Defense 4*
Number of rooms: 280
Official Description (provided by the hotel):
The Seine at your feet. A breathtaking panoramic view of the Eiffel Tower to the Sacré Coeur. Personalized service by Caroline and her team. Welcome to the Novotel Paris La Defense! The hotel is located in the business district of Paris which is nearby La Grande Arche and Les Quatre Temps Shopping Center. Within 5 minutes by metro you can reach Arc de Triomphe and Les Champs-Elysées. This 4-star hotel of 280 rooms, including 2 suites, is perfect for your leisure or business stay, because there are 9 meeting rooms modern and equipped with the latest technology. The optical fiber guarantees an optimal free Wi-fi access, wide selection of international channels. In addition, the hotel is located near the majority of all international or french firms based on the Esplanade. For more comfort, opt for the Executive rooms which offer bathrobes, slippers and Nespresso coffee machines. Moments relaxation guaranteed! Enjoy the many shops of the mall Les Quatre Temps and work out in our fitness. Paid parking is available. ... more   less 
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Also Known As:
Novotel Paris La Defense Hotel La Defense
Accor Paris La Defense
Paris Novotel
Novotel La Defense

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